Operations Manager Human Resources

Theresa Y. Carmouche Murrieta, CA ***** 319-***-**** ***************@*****.***

DIRECTOR HUMAN RESOURCES

Interpersonal and driven Senior Leader with a record of successfully executing and supporting critical operational initiatives to achieve organizational goals, build effective strategic plans, manage teams, and deliver exceptional service. Organized administrative professional skilled in managing multiple projects concurrently, coordinating events, highlighting inefficiencies, and implementing solutions to improve organizational systems, obtain financial support, and increase operational efficiency. Exceptional problem-solver, known for handling complex, high-pressure situations with professionalism, thoughtful risk, and urgency while upholding strict compliance and confidentiality.

Key Skills

Strategic Management Employee Engagement Project Management Process Improvement Operational Streamlining

Event Coordination Confidentiality & Compliance Accurate Reporting Guidance & Mentorship Effective Communication

Professional Experience

DIRECTOR OF PUBLIC RELATIONS & BOARD MEMBER Iowa Matrix: Human Service Organization Jan 2017–Dec 2023

Oversaw strategic decision-making and operational processes to cultivate resilience among individuals and the larger community.

Leveraged trauma-informed, multi-dimensional approaches to provide appropriate services and treatment to address concerns and support individual well-being, including referrals to medical, housing, social, employment, and legal services.

Communicated with clients and cross-functional teams to develop relationships of trust in support of organizational success through process improvements and collective system impact.

CRISIS INTERVENTION SPECIALIST Johnson County Crisis Center Jan 2011–Dec 2016

Provided counseling techniques through a 24-hour Crisis Line and Crisis Chat platform to support those facing mental distress, including evaluating safety, determining appropriate care, and creating case conceptualizations.

Built employee engagement and team cohesion by establishing programs that focused on managing the mental health of staff and cooperating with colleagues to build service plans, coordinate case management, and identify suitable abuse services for patients.

Upheld stringent standards for confidentiality and accurate reporting to ensure the secure exchange of information between agencies, coordinate transportation, and maintain strict compliance with documentation requirements.

Conducted clinical intake assessment to understand circumstances and needs, document treatment plans, recommend outpatient treatment, and provide referrals to county resources ranging from housing and monetary support to health treatment services.

Advocated for patient well-being by applying decision-making and independent judgment to identify needs and next steps for care.

CLIENT ADVOCATE Informed Choices of Iowa Jan 2013–Dec 2016

Built connections with clients seeking critical services to advocate for best interests and deliver prompt, courteous service in a non-profit pregnancy center dedicated to compassionate care for mothers and their babies.

Coordinated events and fundraisers to generate interest and support and obtain funding for pursuing organizational goals.

Assisted clients by conducting intake appointments, coordinating small groups for discussion, and empowering young women in their journey toward self-actualization and healthy life choices.

Early Career (Related experiences)

CLIENT ADVOCATE Community Service Center

Served at-risk youth between the ages of 16-24, offering guidance and support, including training for general life skills, financial literacy, goal setting, critical thinking, and problem-solving, to develop strategic plans and benchmarks that improve quality of life.

SITE MANAGER Ross Stores, Distribution Center

Responsible for overseeing production schedules, compliance, efficiency improvements, performance evaluations, labor relations, team management, and quality control in a merchandise processing environment.

OPERATIONS SUPERVISOR/COMMUNICATIONS MANAGER United States Marine Corps

Managed large teams, directing staff to execute training exercises, improve productivity, coordinate with external agencies, develop innovative training methods, and manage complex administrative tasks while ensuring operational efficiency and equipment oversight.

Education and Certifications

Master of Science: Clinical Psychology/Counseling Azusa Pacific University Azusa, Ca In Progress

Bachelor of Science: Psychology with Counseling Cognate Liberty University Lynchburg, VA

Relevant Coursework:

Project Management Total Quality Management Operational Risk Management Communications Security

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