Customer Service Front Desk
Resume:
CONTACT
Address : Yuma AZ *****
Phone : 928-***-****
Email : ************@*****.***
SKILLS
Decision-making capabilities
Customer service focus
Employee Training
Guest service
Conflict Resolution
Work Delegation
Positive Attitude
Cash Handling
Problem-Solving
Team Leadership
PROFESSIONAL SUMMARY
Hardworking Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. WORK HISTORY
Shift Lead, 08/2021 to 05/2024
Loves Travel Stop - Yuma, Az
Assistant Manager, 05/2017 to 05/2020
Speedway - Yuma, AZ
Front Desk, 06/2015 to 11/2016
Americas Best Value Inn - Yuma, AZ
• Completed store opening and closing procedures and balanced tills.
• Trained new employees and delegated daily tasks and responsibilities. Maintained a clean and organized work environment, ensuring safety standards were met consistently.
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Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
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Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
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Kept employees operating productively and working on task to meet business and customer needs.
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Supervised day-to-day operations to meet performance, quality and service expectations.
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Maintained a clean, safe, and organized store environment to enhance the customer experience.
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Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
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Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
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Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
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Helped with planning schedules and delegating assignments to meet coverage and service demands.
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• Managed inventory levels to minimize stockouts while reducing overhead costs. Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
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Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
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• Enhanced guest satisfaction by efficiently managing check-ins and checkouts. Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
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TIFFANY HARRISON
Assistant Manager, 10/2011 to 06/2015
Superfuels Gas Station - Yuma, AZ
Account Clerk II, 01/2005 to 11/2011
Yuma County Finance - Yuma, AZ
Developed strong rapport with regular guests, fostering loyalty and repeat business.
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Assisted guests with special requests, ensuring a comfortable stay and positive feedback.
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Supervised day-to-day operations to meet performance, quality and service expectations.
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Maintained a clean, safe, and organized store environment to enhance the customer experience.
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Developed strong working relationships with staff, fostering a positive work environment.
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Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
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• Improved customer satisfaction by addressing and resolving complaints promptly. Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
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Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
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Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
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Provided clerical support to department, such as filing, copying and restocking supplies.
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• Maintained compliance with all established guidelines and legal requirements. Implemented innovative filing systems that significantly improved document retrieval time and efficiency.
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• Reported financial data and updated financial records in ledgers and journals. Created and distributed invoices and processed incoming payments to keep records accurate and current.
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Provided back-up support for payroll processing, ensuring timely disbursement of employee wages while maintaining compliance with tax regulations.
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• Entered figures using 10-key calculator to compute data quickly. Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
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EDUCATION
High School Diploma
Mount Miguel High School - San Diego, CA
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