Front Desk Hazardous Materials

DANIELLE BOWERS

480-***-**** Glendale, Arizona - 85306 ************@******.***

SUMMARY

Self-motivated Cleaner with a strong attention to detail and a passion for providing exceptional cleaning services. Possess excellent knowledge of best practices in cleaning. Skilled in using a variety of cleaning products and tools. Professional Household Worker with the ability to manage and prioritize multiple tasks. Expert in providing superior cleaning and organization services.

PROFESSIONAL SKILLS

Cleaning And Sanitizing

Conflict Resolution

Housekeeping

Mopping

Cleaning Buildings

Maintaining Floors

Deep Cleaning

Safety Standards

Compensation Issues Handling

Work Ethic

Scrubbing Restroom Facilities

General cleaning

Complaint Management

Sweeping

Satisfaction Goals Development

WORK EXPERIENCE

Housekeeping Attendant Mar 2023 – May 2024

Econo Lodge Hotel Phoenix, AZ

Regularly inspected guest rooms to ensure they met safety and cleanliness standards.

Ensured all cleaning supplies were properly stored and secured.

Monitored and restocked supplies in guest rooms and common areas.

Maintained high standards of cleanliness in all assigned areas, including guest rooms, public areas, and offices.

Followed proper safety procedures for handling hazardous materials.

Assisted with laundry duties, such as sorting and folding linens.

Discreetly addressed guest complaints regarding cleanliness.

Performed daily cleaning duties, such as vacuuming, dusting, and polishing.

Utilized appropriate personal protective equipment when handling hazardous materials.

Responded to guest inquiries in a timely and professional manner.

Inspected and documented the condition of guest rooms and other areas.

Restocked amenities and linens in guest rooms and common areas.

Completed all assigned tasks in a timely and efficient manner.

Ensured all cleaning equipment was kept in proper working order.

Followed established cleaning procedures and safety regulations.

Front Desk Agent Mar 2023 – May 2024

Econo Lodge Hotel Phoenix, AZ

Handled confidential information with discretion and ensured compliance with data protection regulations at all times.

Greeted guests and addressed their inquiries in a friendly and professional manner.

Processed payments and refunds in accordance with hotel policies.

Managed check-in and check-out process efficiently to ensure smooth operation and timely guest arrival.

Resolved guest complaints promptly and effectively, maintaining a high level of customer satisfaction.

Collaborated with team members to streamline front desk operations and improve guest flow.

Utilized software systems to manage reservations and maintain accurate guest records.

Coordinated with housekeeping staff to ensure rooms were cleaned and ready for guest arrivals.

Provided guests with information about the hotel, its amenities, and the surrounding area.

Assisted guests in making reservations for local attractions and restaurants, enhancing their overall stay experience.

Handled check-ins and check-outs, as well as all cash, credit, and room charge transactions.

Processed special requests for guests, including late check-outs and extra amenities.

EDUCATION

Medical Assistant: Front Office / Back Office Mar 2009

Brookline College-Phoenix, Phoenix, AZ

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