Security Guard Customer Service

mahboob khan

Security guard

587-***-**** ********@*****.*** calgery, AB T3j0l4

CAREER OBJECTIVE

Reliable individual experienced in responding to emergency situations, conducting investigations, and implementing safety protocols. Proven ability to work effectively with local law enforcement and other security personnel. Committed to ensuring the safety of all individuals on the premises. Disciplined security professional experienced in enforcing safety protocols, protecting property and monitoring suspicious activity. Possesses excellent communication and customer service skills. Dedicated to providing safe and secure environments for clients and employees.

Highly motivated candidate equipped to support safety and security of people and property. Experienced in assessing and resolving complex security and safety issues with proven record of maintaining a professional demeanor in high- pressure situations. Demonstrated ability to remain alert and take appropriate action in emergency situations. Dependable professional experienced in providing security and protection services in a variety of settings. Possesses a keen eye for detail and excellent problem-solving skills. Skilled at de-escalating potentially dangerous situations and upholding the highest standards of safety and security. Adaptable professional with experience in safety training, surveillance, and leadership. Frequently praised as results- oriented by peers, I can be relied upon to help your team achieve its goals. Focused professional with [Number] years of work experience and proven knowledge of electronic surveillance, emergency preparedness, and interrogation. Aiming to leverage my abilities to successfully fill [Job Title] role on your team.

Hard worker experienced in problem-solving, service and time management. Aiming to leverage my abilities to successfully fill the [Job Title] role at your company. Skilled in operating a variety of tools, machinery, and equipment for both indoor and outdoor projects. Experienced in carrying out general labor duties, including loading and unloading materials, demolition, and site preparation. Possesses a valid driver's license and a strong work ethic.

SKILLS

Emergency Response Document Preparation Criminal Investigations Safety and Security English Fluency Knowledge of Supervisory Concepts Facility and Grounds Patrol Emergency Medical Care Sanitation Checks Bag Screenings Security Operations Experience Bagging Inspection Foot and Vehicle Patrol Maintenance Requirements Reporting Skill Perimeter Patrol Property Patrol Commercial Property Criminal Law Understanding Customer Satisfaction Superb Surveillance Skills Firearms Expertise Device Distribution Call and Complaint Investigation Issue Identification Monitor CCTV Customer Inquiries CPR Certified Smoke Alarms Guest Services Assistance Access Systems and Patrol Baggage Screening

EXPERIENCE

SECURITY GUARD, Calgary, AB

365 petrol security company, October 2023-Present

• Protected property and staff by maintaining safe and secure environment.

• Interacted with visitors and employees in a professional manner.

• Interacted professionally with visitors, staff, vendors, and other individuals on site.

• Monitored entry-exit activity, allowing only authorized personnel to enter facility.

• Patrolled buildings regularly both inside and outside while maintaining an alert presence.

• Inspected doors, windows, locks, gates, ensuring they are secure after hours.

• Maintained logbooks for documenting daily activities and events. Responded quickly to emergency situations in a professional manner, using appropriate crisis intervention techniques.

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• Performed regular patrols of assigned areas to ensure safety and security protocols were followed.

• Identified potential safety hazards and took corrective action to mitigate risks. Implemented access control measures by checking identification cards of visitors before granting entry into the facility.

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• Observed areas for signs of crime or disorder and investigated disturbances.

• Examined doors and windows, verifying proper function and security.

• Provided employees and visitors with proper company-issued identification, maximizing security.

• Maintained working knowledge of locations of various departments, buildings and access routes.

• Prevented unauthorized access by enforcing firewalls and established security protocols.

• Enforced regulations and directives for site pertaining to personnel, visitors and premises. Investigated and reported maintenance and safety conditions to avoid endangerment or potentially hazardous situations.

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Investigated reports of theft or vandalism onsite, interviewed witnesses, collected evidence, wrote detailed incident reports.

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• Enforced safety and security regulations to protect property and personnel.

• Conducted regular inspections of the facility to identify potential hazards or security risks. SECURITY &MAINTENANCE INCHARGE, Diplomatic area, Manama Social Insurance Organization, April 1999-May 2022

• Performed routine checks of doors, windows, and gates for security breaches. Utilized strong communication skills to interact with staff, guests, vendors and law enforcement personnel in a professional manner.

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• Patrolled premises regularly to maintain order and establish security presence.

• Observed, reported and documented suspicious activities to management.

• Maintained daily logs of all activity occurring on the premises.

• Enforced safety regulations, policies and procedures to ensure a safe environment.

• Enforced safety and security regulations to protect property and personnel.

• Prepared detailed reports of security incidents and investigations.

• Secured exits and entrances at end of operations, controlling access to building.

• Maintained and securely retained series of keys, controlling access to locked areas. Performed routine checks of fire alarms, door locks, lighting systems and surveillance equipment for proper functioning.

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• Conducted regular inspections of the facility to identify potential hazards or security risks.

• Responded quickly to emergency situations using sound judgment to resolve issues promptly.

• Responded to alarms by investigating and assessing situation.

• Checked surveillance cameras to identify disruptions or unlawful acts.

• Escorted and observed guests and employees, maximizing safety and protection.

• Monitored security camera footage and reviewed daily reports from alarm systems.

• Wrote comprehensive incident reports and conducted thorough investigations.

• Escorted individuals to specified locations to provide guidance and personal protection.

• Investigated incidents such as theft, vandalism, trespassing and other violations of company policy.

• Trained new hires on proper use of security equipment such as cameras, radios and alarm systems.

• Assisted people in health crises by administering first aid or calling emergency medical services.

• Coordinated closely with local law enforcement agencies during investigations into criminal activity.

• Developed strategies for improving overall safety standards within the organization.

• Inspected surveillance equipment and reported maintenance and repair needs.

• Actively participated in drills designed to test emergency response protocols.

• Locked doors and gates of entrances and exits to secure buildings. Responded quickly to emergency situations such as fires or medical emergencies in accordance with established protocols.

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• Called police and fire departments in cases of emergency, such as fire, and presence of unauthorized persons.

• Answered various alarms to investigate disturbances.

• Assisted vendors and other third parties with access to restricted areas.

• Protected evidence or scene of incident for further security investigations. Called to take messages, answer questions, and provide information during non-business hours and when switchboard is closed.

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EDUCATION

HIGH SCHOOL DIPLOMA, Rawalakot, AJK

Gov high school Dreak poonch, April 1979

CERTIFICATIONS

• Security Services and Investigator • Canadian Red cross first Aid & CPR LANGUAGES

English

Advanced

• Urdu

Fluent

My native

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Arabic

Intermediate

From job experience

• Punjabi

Fluent

Native

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REFERENCES

References available upon request

Contact this candidate