Project Manager Management

PATRICIA J. JONES, PMP, Insurance Agent, Insurance Adjuster

PH: 972-***-**** PROJECT MANAGER

Summary

Top performing Project Manager leading project teams of analysts, architects, developers, and third-party vendors in delivery of high-quality Cloud, software applications upgrades, Infrastructure, network implementations, system migrations and platform consolidations projects. Manage large and complex projects while maintaining high team morale and energy. Detail oriented with demonstrated leadership in utilizing SDLC, Waterfall, Agile and other iterative and development methodologies. Proven experience with leading all phases of system development and testing efforts. Collaborative communicators continually focus on building relationships and promoting synergy within project teams and across functional lines and global units to drive quality project deliverables, ensure adherence to project budget and schedule, and to create innovative and comprehensive solutions to business challenges.

Areas of Expertise include:

Project Management – 10+ years of managing large complex projects, experienced in overseeing multiple projects in fast-paced environments.

Insurance Expertise: 3 years licensed in health, life, property & casualty insurance.

Insurance Adjuster: licensed 2010 adjuster with field and desk adjusting experience (Xactimate).

EXPERIENCE & NOTABLE CONTRIBUTIONS

●Strategic Planning & Forecasting

●Business Analysis, Process Documentation

●Systems Analysis, Design Documentation

●Performance Reporting, Dashboards

●Project Management, Risk Analysis

●Oracle, Oracle Data Visualization

●NET Framework

●Crystal Reports

●Salesforce

●Claims Processing Tool

●Xactimate

●ERP SAP

●NSAP

●Dashboards: PRISM,

●QuickBase

●,Plainview, SharePoint, Clarity, Jira

● Outlook/Lotus Notes, Power BI, Service Now,

●Quality Center, Test Director

●MS Office Suite, MS Project

●Issue Tracking, ClearQuest

Field Insurance Adjuster Pilot Catastrophe – Richardson, TX September 2024

Deployed as a desk adjuster for hail and wind damage assessments, handling desk assignments.

Effectively utilized Xactimate for accurate claims management and reporting.

IT Project Manager for PMO – HCSC 8/23 – 1/24

Utilizing ServiceNow for cloud computing platform to assist our clients to manage their digital workflows for their enterprise operations

• Deliver Cloud projects on budget with desired outcomes. Will utilize skills to forecast financials of project to effectively communicate any variance to sponsor and required management

• Articulated problems, to bring the right people together to solve problems of the project and know when the problem has been properly addressed and closed—all this with the proper sense of urgency that the problem requires.

• Worked with Sales/Salesforce teams to ensure each marketing campaign project were successful interacting with leads and customers, such as storing customer data and such

• Conduct weekly status reviews with the project team and work with the project team to obtain updates

for weekly status reporting to include updates on timeline, health of project indicators, accomplishments, and planned items coming-up.

• Maintain project governance with regular status meetings and reports, stand-ups and/or review sessions to keep the team organized and moving forward to successful project closure.

• Screens projects for risks, actions, issues, decisions, financial viability, and opportunities for sustainable improvement. Understands the end to end impact along with cross functional impact. Formulates and implements solutions.

• Some projects may involve working with multiple vendors and making sure vendor PM aligns to HCSC deliverables, SOW, invoicing, and timeline.

• With input from project leadership updates project forecast, submits accruals and reclassifications to maintain project financial standards.

• Excellent communicator that understands frequent, consistent communication helps keep teams aligned and progressing forward with projects. Respectful and uphold team dignity throughout the project.

• Encourages and supports escalations, communicates to all concerned parties project milestones, status updates, as well as any existing or potential escalation issues. Proactively follows escalation and change control processes.

• Facilitates project teams in strategic meetings and follow up with meeting minute• Excellent organization skills.

Verizon Business Group – Project Manager - 11/22 – 3/23

•Responsible for all remediations for installations of servers, modems as well as other equipment

•Performed daily maintenance on excel spreadsheets to keep up with all radiation status and completion.

•Perform project reporting to discuss the scope and project Plan to meet the dates to complete remediations for all locations involved.

•Worked with customer invoices quotes and purchase orders for ensuring the correct equipment, software and services ordered per client’s request.

•Utilized Salesforce to perform management of invoices and customer information

•Conduct meetings to ensure action items, issues, risk and concerns or properly managed and worked in a timely manner to meet timelines and budget.

•Documented meeting notes, processes ensure status of project is communicated to both the internal/and external teams

•Extensive experience in managing executive communications, tracking project financials, monitoring budget utilization, maximizing finances and reporting up both internal and external

•Responsible for capturing incoming escalated issues and coordination and allocation of issues to team for problem analysis.

•Solicit constant updates, remove blockers stalling project progress

•Manage resource, such as engineers, architects, clients project managers and subject matter experts to ensure there is consistent alignment for delivery a quality project in a timely manner

ENVIRONMENT:

HCL Global/Nokia – Remotely –March 2019 – July 2022 – Project Manager

•Responsible for leading Cloud projects and working with Project Owners and Business Directors to guide projects from conception to implementation.

•Perform cloud projects from 4G to 5G upgrades

•Perform project kick-off meetings to discuss the scope and project Plan to meet the dates and deliverable outlined in the statement of work

•Worked with customer invoices quotes and purchase orders for ensuring correct equipment, software and services ordered per client’s request.

•Conduct meetings to ensure action items, issues, risk and concerns or properly managed and worked in a timely manner to meet timelines and budget.

•Documented meeting notes, processes ensure status of the project is communicated to both the internal/and external teams.

•Extensive experience in managing executive communications, tracking project financials, monitoring budget utilization, maximizing finances and reporting up both internal and external.

•Responsible for capturing incoming escalated issues utilizing an excel spreadsheet, and provided coordination and allocation of issues to the team for problem analysis.

•Solicit constant updates, remove blockers stalling project progress.

•Manage resources, such as engineers, architects, clients project managers and subject matter experts to ensure there is consistent alignment for delivery of a quality project in a timely manner.

ENVIRONMENT: PMAT which is a project management tool

CVS Health – Richardson TX -September 2018 to February 2019 – Sr. Project Manager

Responsible for leading assigned projects related to the Business Benefit Maintenance Challenges/Clinical Programs

•Responsible for leading the projects from scheduling; resourcing; development and implementation to validation and deployment, utilizing Agile methodologies.

•Worked with Project Owners and Business Owners to guide projects from conception to implementation.

•Create the Engagement and Project Plan to meet the dates and deliverable outlined in the statement of work for

•Worked with customer invoices and logged in data into Excel format for reporting.

•Documented meeting notes, processes for implementation, high level deliverable, diagrams illustrating functionality and integration, correspondence, and e-mail.

•Undertakes preliminary analyses of business requirements and uses this information to scope projects (project boundaries and scale).

•Extensive experience in managing executive communications, tracking project financials, monitoring budget utilization, maximizing finances while containing expenditures.

•Responsible for capturing incoming escalated issues and coordination and allocation of issues to the team for problem analysis.

•Undertakes preliminary analyses of business requirements and uses this information to scope projects (project boundaries and scale).

Health Care Services Corporation/Blue Cross Blue Shield May 2018 – September 2018 Sr. Project Manager)

Provide Agile product delivery support to multiple Scrum teams with the end-to-end delivery of portfolio programs (Medicare/Medicaid for State of Kansas) and projects to ensure successful execution and alignment with business needs, while interfacing both internal and external stakeholders and offshore resources.

●Provided Agile support in organizing and executing the project requests for Business that meet customer requirements

●Manage project(s) lifecycle, tracking content, completion and leadership approvals of key deliverables including but not limited to Statement of Customer Needs, Customer Requirement Specifications, System Requirement Specifications, to ensure the Business, ITG and Product implementation understand scope, timelines, impacted systems and LOE in order to achieve successful implementations.

●Provided Lean portfolio management; coach and guide the Scrum team in orchestrating the definition of ready with User Stories, the definition of requirements and execution of strategic initiatives

●Solicit constant updates, remove blockers stalling project progress

●Manage a pool of 22 onshore and offshore resources (QA, Developers, Report Developers, BAs)

●Aligning right talent and skill set required to support delivery models

●Build a high performing team that focus on delivering business value

●Resolve conflicts amongst Scrum team members and foster team cohesion

●Ensure program and project performance metrics are met to deliver key business value

●Manage change and mitigations, identify and manage both risks and issues in a timely manner

AT&T Telecommunications - Richardson TX March 2016 to December 2017 Project Manager

Drive project/processes from initial conception through implementation for integration to AT&T’s Legacy utilizing AIC supported technology. The Local Automation Process Solution (LNS) project that I am currently working on is twofold: This is a blended project using both Agile/Waterfall methodology.

TASKS/KEY ACCOMPLISHMENTS:

A)To retire 16 applications & migrate their functionalities under one (1) new application in addition to retiring two (2) other applications that require no migration.

B)For Direct application – migrate functionality to a state- of art RUBY platform. This will be an upgrade from an aged, breaking and un-supported platform. We will migrate to an AT&T owned platform, and therefore have a cost avoidance for a U2L migration to a LINUX-based infrastructure for the current DIRECT platform. The success of this project will significantly reduce the complexity and the year-over-year, increasing sustaining cost by eliminating the need for screen-scraping, numerous interfaces and unreliability of outdated platforms, this new application will be built on the AT&T Integrated Cloud (AIC) Platform.

•Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews

•Manage development teams through all phases of the software development lifecycle.

•Extensive experience in AT&T Tech Dev’s multi-vendor environment, onshore / offshore resources, and cross functional teams (client program office, Care, Product, ITO, enterprise architecture, network).

•Extensive experience in managing executive communications, tracking project financials, monitoring budget utilization, maximizing finances while containing expenditures.

•Processes: TDUP, AT&T’s financial process. Tools: PRISM, MS Excel, MS Project, MS PowerPoint.

•Updated project Schedules in PRISM and Clarity as well tracked entered time reporting.

•Conducted walkthroughs utilizing the ITIL (Information Technology Infrastructure Library) SDLC methodology with IUP and both Agile/Waterfall methodology.

ENVIRONMENT: .NET, MS Project, MS Visio, SQL, SDLC, Agile/Waterfall

Frontier Communications Plano Texas May 2015 to Aug 2015 Project Manager

Responsible for leading large complex projects for Field Operations such as DPI Plant and GPS. The goal of these project was for DPI, TRIAD and Serviceman to integrate for Residential Gateway Assignment. In doing this would be able to analyze and resolve Service/DPI mismatch issues and ensure Serviceman is getting all updated transactions. Additionally, the project modified the serviceman to triad interface to include additional fields such as USI and MAC address to improve data accuracy. Planview was utilized to manage projects plans, financial and status reporting.

TASKS/KEY ACCOMPLISHMENTS:

•The enhancement to DPI, Triad and Serviceman reduced FTE by one and decreased expenses by $100,000.

Customers were not impacted by this enhancement. This request was necessary to remain in completion Analyze/mitigate risk factors, manage scope, and manage budget and resources across functional teams.

•Provide leadership and strategy for efficient issue resolutions.

•Create status for the purpose of reporting to upper management and executives

•Work with the testing team utilizing Quality Center to update risks and issues associated with the project

•Research issues, propose and assist in design of solutions based upon root cause determination and the needs and priorities of the business partners.

•Worked closely with release management for reporting to all groups to ensure all roadblocks are removed to allow the release to smooth and communicate with team members and all responsible departments. Responsible for functional requirement, user acceptance testing, project planning, project scope, project life cycle, work plan, business process and best practice documents

•Responsible for capturing incoming escalated issues and coordination and allocation of issues to the team for problem analysis.

ENVIRONMENT: Planview was utilized to manage projects plans, financial and status reporting. SDLC Waterfall

Dell Computers Austin TX December 2014 to May 2015 Project Manager

Provide full-scale project management life cycle activities in support of end-to-end project management delivery across multiple corporate Dell Financial Services utilizing the SDLC methodologies. Worked on software EMEA projects globally.

TASKS/KEY ACCOMPLISHMENTS:

•Worked with the Feature Set manager, Product Managers, Solutions Architecture and TSM also lead Scrum teams to include Development teams, UAT coordinators and test teams.

•Manage and maintain all project documents

•Worked as a Scrum Master managing all projects utilizing the Agile Methodology

•Facilitate internal and external client resource meetings to discuss project requirements, assess and plan development efforts deliverables and approvals

•Analyze/mitigate risk factors, manage scope, budget and resources across functional teams

•Work with various resources and client globally

•Responsible for securing sign-off on deliverables from Lead Development Directors, System Analyst, Client, Users and /or Solution Architecture.

•Provided status reports to upper management on projects.

ENVIRONMENT: MS Project, Clarity, as well as other dashboard tracking and reporting systems

AT&T Telecommunications Richardson TX May 2013 to December 2014 Project Manager

Drive project/processes from initial conception through implementation for integration to AT&T’s billing applications. Work with Network Implementation, Mobility, Billing Projects, Enabler, Uverse and Telegence Billing Systems and AMDOC. Conduct project management utilizing both Agile/Waterfall depending on the impacted applications.

TASKS/KEY ACCOMPLISHMENTS:

•Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews

•Responsible for functional requirements, user acceptance testing, project planning, project scope, project life cycle, work plan, business process and best practice documents.

•Support IT work for migration of the (uDAS) User, Data, Applications, System from Unix to Linux servers which will be running on x86 commodity hardware.

•Conducted formal walk-through of System Requirements use cases and/or High-Level Approach

•Conducted walkthroughs utilizing the ITIL (Information Technology Infrastructure Library) SDLC methodology with IUP.

•Responsible for securing sign-off on deliverables from Lead Development Directors, System Analyst, Client, Users and /or Solution Architecture.

ENVIRONMENT: MS Project, PRISM, One Tool

Health Care Services Corporation/Blue Cross Blue Shield Richardson TX September 2012 to May 2013 Project Coordinator

Managed project Lifecyle, tracking content, completion and leadership approvals of key deliverables including but not limited to ensure the Business, ITG and Product Implementation understand scope, timelines, Impacted systems Statement of Customer needs, Customer requirement Specifications, System Requirement Specifications, to ensure the Business, ITG understand the scope, timelines, impacted systems. And Level of effort in order to achieve successful implementations.

•Preparation of presentations and/or meeting materials

•Assist and Follow-up with preparation of project artifacts

•Coordinate and document the accurate approvals needed for project artifacts and lifecycle phases

•Coordinate the preparation of financial forecast

•Manage and follow-up with project team members on ETCs (Estimates to Complete)

•Manage and develop issues, risk logs and follow –up on action items

•Spear Head meetings as needed

•Post and main documents in Lotus Notes Team room (document repository)

• ENVIRONMENT: MSProject, Clarity, Lotus Notes

Other Companies Employed by:

Southwest Airlines Dallas, Texas May 2011 – Feb 2012. Project Manager ERP SAP Integration with AirTran – for the integration of payroll, to create one source of data truth, billing, invoicing and relationship management, time, benefits,….

Verizon Business Richardson, Texas September 2010 – April 2011 Project Manager

SIGMAnet, Inc. Irvine, CA. July 2009 – November 2009 Implementation Project Manager

AT&T Wireless Richardson, TX. Project Manager/Onboarding Manager September 2008- April 2009 Implementation Project Manager

Verizon Business, Denver CO Project Manager July 2007-August 2008 – utilized NSAP/CoFee as a business analyst/project manager manage customer relations and information

XO Communications Plano Texas QA February 2007 – July 2007

T-Mobile, Plano Texas, Sales manager August 2006 – February 2007

Verizon Wireless, Chicago II, Lead Billing Analyst March 2006 – July 2006 - NSAP/CoFee as a business analyst/project manager manage customer relations and information

XO Communications Plano, Texas Provisioned utilizing M6 August 2003 – October 2004

Metasolv Software, Inc. Plano Texas Test Analyst III October 2000 – 2003

MCI Telecommunications Richardson Texas Customer Service & Billing March 1988 – October 2000.

EDUCATION & REFERENCES

Richland Community College – General Studies

References:

Nickola Cvetanovski Program Manager for Dell Computers Ph: 214-***-****

Patricia Lue Program Manager AT&T Ph: 972-***-****

LaTaysha Jackson Sr. Manager HCSC/Blue Cross Blue Shield Ph: 214-***-****

Michelle Christopher Business Analyst XO Communications Ph: 214-***-****

Contact this candidate