Medical Billing Call Center

Danielle Mccall

anywhere

*************@*******.***

+1-843-***-****

Work Experience

Medical Billing Manager

Cleveland Hospital-Remote

August 2022 to August 2024

• Managed a team of 12 medical billing specialists, overseeing all aspects of the billing process

• Developed and implemented standardized procedures for coding and billing to ensure compliance with industry regulations

• Reduced accounts receivable backlog by 35% through effective follow-up on unpaid claims Claims and Adjustments

Assurant Specialty and Property Insurance-Remote

May 2019 to December 2021

• Investigated and evaluated insurance claims to determine coverage, liability, and settlement options

• Conducted interviews with policyholders, witnesses, and other relevant parties to gather information for claim assessment

• Reviewed policy terms and conditions to ensure accurate interpretation and application during the claims process

• Analyzed documentation such as police reports, medical records, and repair estimates to assess damages and determine appropriate compensation

Call Center Manager

AT&T-Kingstree, SC

July 2017 to September 2019

• Managed a team of 10 call center agents, providing coaching and guidance to improve performance and achieve departmental goals

• Developed and implemented training programs for new hires, resulting in a reduction in onboarding time

• Monitored call center metrics such as average handle time, first-call resolution rate, and customer wait times to identify areas for improvement

Skills

• Medical Billing

• CPT Coding

• Medical Terminology

• Insurance Verification

• Medical Scheduling

• Medical Office Experience

• Medical Records

• Team Management

• Medical Receptionist

• Hospital Experience

• Data Entry

• HIPAA

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