Graduate Student

Isaac Aniemeke

Johnson City, TN LinkedIn 346-***-**** *************@*****.***

EDUCATION

William Carey University: BSc. Business Administration (Minor: Computer Information Systems) 05/2023 East Tennessee State University: MS, Information Systems, Information Management Concentration 05/2026 Relevant Courses: System Analysis and Design, Data Communication and Networks, Programming 1&2 (C++ and Java Respectfully), Enterprise Information Systems, Business and Economic Statistics, Strategic and Data Management, Information Architecture, Research Ethics, Software Project Management, Strategic Leadership. PROFESSIONAL EXPERIENCE

Graduate Assistant, ETSU Parking Services 08/2024-Present East Tennessee State University (ETSU), Johnson City, TN

• Assisted in managing daily parking operations, including issuing permits, monitoring parking compliance, and addressing inquiries from students, faculty, and visitors.

• Provided excellent customer service, resolving parking-related concerns and complaints in a timely and professional manner.

• Utilized database systems to track parking violations, payments, and permit distributions, ensuring accurate record-keeping.

• Supported administrative functions, including data entry, report generation, and correspondence related to parking policies and procedures.

Area Manager Amazon (ORF3) Suffolk, Virginia 07/2023- 07/2024

• Develop and implement process improvements to reduce costs and increase customer satisfaction.

• Lead teams in developing and executing strategies to achieve customer service excellence.

• Monitor and report on performance metrics to ensure that services meet organizational standards.

• Train and mentor associates with customer service standards and best practices William Carey University Hattiesburg, MS – 08/2019 – 05/2023 Administrative Assistant 11/2022 – 05/2023

• Organize and maintain files, record and perform clerical tasks such as data entry, typing, and filing.

• Coordinate meetings and events, including booking venues, arranging catering, and sending invitations.

• Handle emails, correspondence tasks and conduct research on various topics to provide insights to executives and team members.

Resident Assistant 03/2020- 05/2023

• Established a sense of community within the residence hall by organizing activities and events.

• Enforced university policies and residence hall regulations to maintain a safe and orderly living environment.

• Built positive relationships with residents by being approachable, supportive, and respectful.

• Attended regular meetings and training sessions to stay up to date on university policies and procedures, as well as to develop skills as a resident assistant. SKILLS & INTERESTS

Languages: C++, Java, Python

Framework & Software: Microsoft (Azure, Word, Excel, PowerPoint, Access, Power BI), Visual Studio, Canva, SQL Server, Slack, Chime, Amazon Web Services (AWS), Oracle, Cisco, GitHub, Blockchain, SDLC. Research, Design and Management: Agile Methodologies, Trello, Process & Project Management, Data Analysis, Data Mining, Database Management, Calendar Management, File Management, System Analysis and Design, Operations Management, CITI Program.

Others: Strategic Planning, Technical/Customer Support

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