Front Office Manager
Resume:
CURRICULUM VITAE OF MANDY MUNIAN
Full Name: Mandy Munian
Date of Birth: 20 April 1986
Identity Number: 860**********
Marital Status: Single
Dependants: None
Residential Address: 18 Smith Avenue
Eden Glen
Edenvale,1609
Contact Numbers: 081-***-****(watsapp)
E-Mail: *************@*****.***
Drivers Licence: Code08
Educational & Tertiary Qualifications
School: Asoka Secondary
Highest Grade Passed: Matric
Duration: 1999-2003
Subjects: English; Afrikaans;
Mathematics; Accounting;
Biology & Physics
Cyber. Com Computer College (Feb – June 2004)
Certificate in Pastel Accounting Secretarial Skills & Computer Literacy
PC Fundamental ( Hardware & Software)
Microsoft ( Word; Excel; Outlook; Power point& Access )
Pastel Accounting
Secretarial & Call Centre Skills
Unisa (2009-Current / Part Time)
Studying towards a Diploma in BSC with specialisation in Information Technology and Computer Science
Computational Statistics
Practitioner & Professional primarily involved in business information
Organisational understanding of computer data & the essence of statistical theory.
Permanent Employment History
Orient Executive Accommodation
Jan 2004- Dec 2012
Front Office Manager / Housekeeping Supervisor
Job Functions (Key Tasks & Responsibilities):
Reservations ( Telephonic & Online )
PABX & Switchboard Systems.
Fidelio & POS Software.
Train, cross train and retain all front office personnel.
Supervising workloads during shifts, Evaluations of job performance of employees.
Maintaining work relationships and communications in all departments.
Maintaining master key control.
Verifying accurate room status information.
Resolving guest complaints efficiently & courteously.
Updating group information. Maintaining monitors and preparing group requirements.
Liaising with guests and staff member to ensure guest satisfaction.
Guest accounts.
Creditors & debtors.
Checking shift cash deposits, maximizing room revenue and occupancy. Analysing rate variance, monitoring credit reports and night audits
Maintaining n organised and comprehensive filing system with purchase documentation, vouchering, schedules & forecasts.
Dr A.K Seedat (Orthodontist)
Receptionist / Accounts & All around Assistant
Jan 2013 – Dec 2015
Job Functions (Key Tasks & Responsibilities):
Serving visitors by greeting, welcoming, directing and announcing them appropriately.
Answering all incoming and outgoing calls.
Arranging referrals to other health care providers and medical aid details.
Ensuring productivity by maintaining calendars, scheduling of patient appointments, consultation, professional meetings, teleconferences and travel.
Performing other clerical receptionist duties such as filing, photo coping, patient accounts, updating medical aid details, responding to patient queries, emails and reports.
Securing information by completing all backups.
Switch board activities.
Account payments and capturing all data on patient’s accounts.
Solumed & Medi Switch ( IDC 10 Codes )
Garden Court Hotel (Sandton City)
April 2017 – March 2018
Switchboard Operator
Job Functions (Key Tasks & Responsibilities):
Switchboard and directing in-coming and internal calls.
Front office administration processing and reporting guest registration, correspondence, and records.
Informing the correct departments regarding guest request and enquires.
Preparing guest folio for guest, and ensuring dockets are posted and filed at end of shift.
Reservations (OPERA)
Card Holders welcoming letters and refreshments.
Birthday requests.
Updating guest information and assisting guest with telephonic and e-mail reservations.
Staff and Guest messaging.
Printing emergency down time and reports.
Allocating VIP and Card Holders to requested rooms.
Assisting with welcoming groups and guest room requests.
Printing audits at the end of shifts.
Dr K Ramson (Dentist)
Receptionist / Accounts & All around Assistant
Jan 2019 – March 2019
Job Functions (Key Tasks & Responsibilities):
Welcoming patients, directing and announcing them appropriately.
Answering all incoming and outgoing calls.
Arranging referrals to other health care providers and medical aid details.
Ensuring productivity by maintaining calendars, scheduling of patient appointments, consultation, professional meetings, teleconferences and travel.
Procedure Quotations for Medical Aid authorisations.
Performing other clerical receptionist duties such as filing, photo coping, patient accounts, updating medical aid details, responding to patient queries, emails and reports.
Britannia Hotel
October 2019 – Jan 2024
Receptionist
Job Functions (Key Tasks & Responsibilities):
Answering and directing all in-coming and internal calls.
Welcoming and informing guests of hotel rates and services provided at hotel.
Checking guest in and out, processing payments and directing guests to rooms.
Liaising with the necessary staff including housekeeping and maintenance to address any problems or complaints made by guest.
Reservations (Bridge IT)
Managing Bookings.com reservations, responding to messages, requests, reservations, and commission charges.
Booking made for restaurant.
Setting customers and making sure they have been attended too.
Processing room service orders.
Processing payments, taking takeaway and room service orders.
Providing accurate information about local attractions and hotel policies.
Managing online order and Mr Delivery.
Bookings. Com
Corresponding to guest via email.
Ensuring all issues regarding rooms, complaints, guest requests have been resolved/ handed to relevant departments and escalated etc.
Assisting with sit in/ collection of restaurant orders and processing.
GAAP
Assisting waiters
Company References:
1.Orient Executive Accommodation
Yusuf General Manager
Contact Number 011-***-**-**
2.Dr A.K Seedat
Dr A.K Seedat Director
Contact Number 011-***-**** /1952
3.Garden Court Hotel
Merglin Naidoo Duty Manager
Contact Number 011-***-****
4.Dr K Ramson
Dr K Ramson Dentist
Contact Number 083-***-****
5.Britannia Hotel
Shamla Naidoo General Manager
Contact Number 031-***-**-**
To whom it may concern
It is with great enthusiasm that I address this letter to you in the hope of being considered for employment at your organization. As the saying goes “With great power comes great responsibility”. Given the opportunity I believe that I can for full my role to the utmost excellence.
Over the years of working directly with people in diverse professional settings, I am seeking to leverage my experience in a progressing organization.
Ideally, this position will allow me the opportunity to utilize my experience gained over the years.
I am a hardworking individual and a team player with strong problem solving, communication skills and a high level of integrity.
I believe: “Hard work spotlights the character of people; some turn up their sleeves; some turn up their noses and some don’t turn up at all.
Realizing the limitation of written page, I would welcome the opportunity to participate in a personal interview to answer any of your questions and better present myself and Qualifications.
Thank you for your time and consideration.
Sincerely
Mandy Munian
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