Customer Service Relations

MARIA MONGE *** Aitken Street Reno, NV ***** Cell; 702-***-****

Email: ********************@*****.***

Career Summary

My lifetime of experience helping people in one way or another. My background carries twenty-five years in all aspects of team management, businessx operations, sales, design production and customer relations skills . I utilized my passion for design and management to delegate production, create conseptual design projects, retail operations and commercial account budget proposals and profil reports. With all of this experience it gave me the opportunity to work and manage daily productuion and activies of a crew of 40 men and women to ensure effective production and labor cost within guidelines of each individual project.

My skills range commercial and residential interior design; large crew installation coordination, production management as well as quality control & cost research for proposal layout. My skills range from the initial sales consultation, to budgeting, right through production and installation. I have managed all phases of production from the initial sales consultation, proposal presentation, to the mobilization and management of staff of over 40 people. I specialize in administration, organization and mass production management while always maintain staff enpowerment and supopport .

My experiences have also given me the priceless knowledge of overall operational skills, from daily operation to coordinating productivity, purchasing, labor cost and expense reports. The project mangement with extensive experience in overseeing complex efforts that have always delivered clear business benefits. I do also offer computer knowledge of MS Word, Excel,Power Point, MAS, CAD and OutlookI have purchasing and product research experience, in fact research is one of the thing I enjoy most. At this point in my career I do enjoy the operational end of business as well as sharing and assisting peers to excel in their duties and enhancing thier hidden skills. To see a person blossom at what they do is a wonderful reward for a job well done.

Experience

Greatcall- 5 Star Urgent Response Reno, NV 01/17-Present Emergency Dispatcher: I 'm certified and trained with Emergency Medical Dispatch and Emergency Police Department protocals and I utilize this knowledge everyday to a high volume & delicate clientele everyday. I utilize all customer service skills with protocal procedure with some kindness and help people with life threatening emergencies to simple help. Ever call I take is an opportunity to assit someone to get through what is a frantic and scary moment. The reward I get in people voice when that and human kindness

Sparks Florist, Sparks, NV 12/14 – 03/16 Floral Designer & Sales Assistant: I designed all florals needed for orders and the retail location. With mass commercial production projects throughout the year. I managedd all customer service escalations and special projects. high volume sales and production on a daily basis, in addition to maintaining the floral department retail display window and stor maintain the merchandising in all storelocations and provide cost control projections and acutals.

California Closets, Reno, NV 08/14 - 02/15 Design Consultant: I’m a design consultant that visits clients in their homes to help them create a custom designed unit for their desired space. I offer customer relations at a level of superior customer relations to ensure each client receives what they are in need of. I create the design on a CAD program and present a pricing proposal.

Freeds Bakery, Las Vegas, NV 12/09-03/14 Sales Consultant/Operations Assistant: I was responsible for bakery counter sales, operational duties, and cash handling reports, cake & flower sales, rotated baked goods production and merchandised all product. I offered exceptional customer service assistance to all bakery clients. Created counter operational procedures for my department and helped enforce the procedures to staff. Assist with all daily operations.

Heaven Scent Flowers and Gift Baskets, Inc., LV, NV 11/06-11/09 CEO/Designer: Operate retail store generating sales of $xxx, xxx.00 per month. Evaluate and manage daily activity of retail operation. Consult with clients to develop job specifications and proposals within framework of client’s budget Perform product research and development. Coordinate all purchasing and sales, negotiate pricing with vendors and contractors. Direct and evaluate projects in production, devise installation schedules for special events and for residential and commercial projects; all with an eye towards meeting all deadline expectations. Create custom silk and fresh designs. Time management for production deadlines, in addition to coordinating installations for major hotel projects. Develop quarterly profit and loss statements. Managed all purchasing and merchandising for retail location.

Freeds Bakery, Las Vegas, NV 08/05 - 11/06 Floral Design/Consultant: Manage staff scchedules and production for higbh volume orders. I offered my skills to custom design wedding florals and cakes bridal events and parties. Design and purchase product required and maintain weekly budget quotas. Offered personalized customer service to all clients. Heldclasses for other decorator to inspire and teach new techniques and skills.

The Wynn Las Vegas Hotel, Las Vegas, NV 04/05 - 08/05 Floral Manager/Designer: Managed and coordinated the floral budgets, purchasing, design, and installation, for all restaurants, as well as all Executive Villas at the Wynn. Purchased floral product for the conceptual design created, while maintaining monthly budget guidelines from local and international growers. MS Word, Excel, Power Point & Outlook Purchasing.

Ashley Furniture Store, Las Vegas, NV 08/04 - 04/05 Visual Merchandising Designer: I maintained the visual merchandising for a 30,000sq ft showroom with furniture, artwork, accessories, florals and trees. I designed each vignette for harmony of style and color, creating a pleasant flow throughout the store. Assisted clients with color and style recommendations for their special furniture selections; merchandized placed and received accessories.

Creative Illusions, Las Vegas, NV 10/02 – 04/05 CEO / Designer Consult: with clients to develop job specifications and proposals within framework of client’s budget. Perform product research and development. Coordinate all purchasing and sales, negotiate pricing with vendors and contractors. Direct and evaluate projects in production, devise installation schedules for special events and for residential and commercial projects; all with an eye towards meeting deadline expectations. Create custom silk and fresh designs. Managed and coordinated floral installations for major hotels. Develop quarterly profit and loss statements. Projects include Wynn Atrium.

The Plantworks, Las Vegas, NV 03/00 - 10/02 Operations Manager/Design Coordinator: Conducted marketing strategy and merchandising for a 20,000 sq ft showroom. Directed and evaluated daily activities of all retail operations and a staff of 50 people. I conducted all client consultations. Planned and created all themes and designs for high end residential homes, commercial properties and special events. Develop conceptual designs and approved spending for all proposals and job specifications for projects ranging from $5,000.00 to $500,000.00. Evaluated inventory control procedures and initiated improvements. Directed and evaluated staff of 25, delegated production, devised installation schedules and researched product required for project. Projects include Green Valley Ranch, New York NY, etc. Attended trade shows to purchase and research product and develop client relations. Overseeing and delegated projects on all on site projects with the United States and Hawaii.

Education :

Montclair State University, Montclair, NJ – Business & Art

College of Southern Nevada, Las Vegas, NV – Business Management

References: Ivette Farris 8yrs. 917-***-****

Barbara Castro 25 yrs. 702-***-**** Sophena Karim 30yrs 702-***-****

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