Case Manager Human Services

MARY BUCKNER

(H) ***- ***-**** *************@*****.*** 1780 Timber Ridge Rd. Bedford Virginia 24523

SUMMARY

Knowledgeable training leader with proven skills in program and team management. Successful at evaluating training needs and program operations to make effective decisions. Company-focused Cottage Life Supervisor provides education to individuals with varying skill levels. Exceptional skills in collaborative problem solving and conflict resolution. Career dedicated to optimizing training programs to maximize employee success. Motivated professional offering Master of Science in Human Services with a specialization in Social Work and Community Services. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines every time.

SKILLS

Critical-thinking skills

oAssess the needs of individuals before determining the best resources for helping them.

Decision making

oConsiders the cost and benefits of potential actions needed for the success of clients served.

Organizational skills

oTeam direction

Emotional stability

oAble to cope with hostile clients or otherwise upsetting circumstances on the job.

Communication skills

oEffectively interacts with culturally diverse individuals of all age groups.

EXPERIENCE

Student Support Professional, Minnick School encircle. June 2024-current Lynchburg Virginia.

Master’s Level Social Worker and or counsels students individually and in group settings to implement social emotional learning (SEL) curriculum.

SSPs maintain open communication with parents and other providers, document student behaviors.

Develops behaviors of interest based on student’s IEP.

Uses data to monitor student progress.

Provides consultation, training, intervention, and support to students and staff members every day.

School-Based Case Manager, Horizon Behavioral Health. February 2023-June 2024

Lynchburg Virginia.

Understands that physical health and environmental stressors can affect a person’s overall well-being.

Coordinate with local resources and organizations when necessary to address whole-person health consistent with a wrap-around care model.

Strive to connect individuals and families to community resources, needed services, and monitor for satisfaction of services and support received.

Continually monitor and assess for any additional areas of need and support.

Provide educational and supportive level counseling.

Demonstrates significant limits in intellectual and adaptive functioning that is evident between the ages 6 and 22 years of age.

Case Manager/ Foster and Adoption Care, Alliance Human Services, Inc. September 2022-Current.

Danville Virginia.

Assist the foster child to relocate.

Resource management/ Obtain services.

Coordinate services of care among participants.

Utilization review.

Discharge planning.

Follow up and monitoring by assessing the progression of the client and ensuring that services are being delivered.

Performs work with ancillary agencies (other social services agencies, juvenile justice systems).

Testifies in court proceedings, interprets policies, regulations, and laws.

Maintains case records and prepares reports and documentation.

Education and counseling by guiding the client and foster parent and developing a supportive relationship that promotes the service plan.

Development of individualized service plans to describe what services and resources are needed to meet the needs of the client.

Facilitate care and treatment via scheduling, information sharing and case coordination.

Access and act accordingly in response to treatment barriers and psychosocial issues.

Makes field visits to client’s resident and assesses for progress.

Assist client with problem solving and in using agency/ internal and community/external resources.

Cottage Life Supervisor, Bridges Treatment Center, April 2007- August 2022

Lynchburg, Virginia

Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.

Analyzed employee’s skill levels and implemented new techniques to boost staff knowledge.

Supervised an average of 20+ Associate Mental Health Professionals in a residential treatment facility, overseeing work, optimizing performance and motivating excellence.

Implement a four- week schedule on a rotating basis for approximately 20+ staff.

Follows policies and procedures to ensure that clients rights are being upheld in accordance with the Department of Behavioral Health and Developmental Services.

Mentored team members to succeed and advance within department and company.

Directed scheduling and the implementation of daily activities and cottage program/curriculum schedule.

Time keeping and Kronos specialist.

Onboarding and recruitment

Designated investigator for CHRIS (Computerized Human Rights Information System) reports to the Virginia Department of Health & Developmental Services.

Provides crisis intervention to at risk youth ages 5-17 by using collaborative problem solving.

Receiving reports of suspected child/adolescent abuse, assessing their safety and risk.

Determines appropriate intervention by interview child/adolescent and collateral witnesses.

Mental Health Counselor Team Leader, Centra, April 2007-April 2021

Lynchburg, Virginia

Planned and executed a Residential Treatment Facility program schedule that resulted in team building.

Successfully led projects that resulted in skills building.

Implement a four- week schedule on a rotating basis for approximately 30 staff.

Collects data and documents progressions for 32 residents monthly via Microsoft Word/ Excel/ Office.

Follows policies and procedures to ensure that clients rights are being upheld in accordance with the Department of Behavioral Health and Developmental Services.

Provides customer care by creating and implementing residential satisfactory surveys.

Ensuring that customer care is being provided via collected data from resident satisfactory surveys on a quarterly basis.

Modify and manage risky behaviors by using the CPI system.

Monitored 32 at risk clients that are diagnosed with dual mental illnesses living in a therapeutic residential facility.

Supervised 30 Associate Mental Health Professionals.

Communicated needs and/ or progression of clients during monthly staffing reviews.

Designated investigator for CHRIS (Computerized Human Rights Information System) reports to the Virginia Department of Health & Developmental Services.

Provides crisis intervention to at risk youth ages 5-17 by using collaborative problem solving.

Residential Service Counselor, Horizon Behavioral Health, May 2002-April 2007 Lynchburg, Virginia.

Effectively controlled the release of proprietary and confidential information for clients served.

Monitored multiple clients living in a therapeutic residential group home setting.

Successfully led key projects that resulted in clients meeting desired goals.

Linked clients to resources that allowed them to meet daily living needs while in the community.

EDUCATION AND TRAINING

Bachelor of Science

Criminal Justice, ECPI University, Virginia Beach VA Jan. 2020

Master of Science

Human Services with a specialization in Social Work and Community Services. Capella University, Minneapolis MN Dec. 2021

Doctor of Human Services with a specialization in Leadership and Organizational Management. Capella University, Minneapolis MN Dec. 2026

CPI Certified- The CPI System program presents an education and training system of gradual and graded alternatives for de-escalating and supporting people, using a combination of interpersonal communication skills and physical interaction techniques designed to reduce injury to all the participants in an encounter.

The National Society of Leadership and Success inductee.

Certified in the Implementation of the RUBI Parent Training Program.

Certified in An Intensive Introduction to The RUBI Parent Training Program: Training for Disruptive Behaviors in Autism Spectrum Disorder Part 1.

Certified in An Intensive Introduction to The RUBI Parent Training Program: Training for Disruptive Behaviors in Autism Spectrum Disorder Part 2.

Certified in TOVA (Therapeutic Options of Virginia)- Provides staff with an array of effective physical intervention skills that are designed to prevent injury to staff and people receiving services, and preseve the helping alliance.

Virginia Board certified QMHP-E

Safety Care Certified

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