Customer Service Social Media
Resume:
CHLOE C. CASTILLO
Pinugay, Baras Rizal Philippines
Contact # +639*********
Email-add. ***********@*****.***
Position Applied for:
PERSONAL INFORMATION
Birth Date : September 30, 1990
Birth Place : Quezon City, Manila
Height : 5’2
Weight : 55 kg
Gender : Female
Civil Status : Married
CAREER OBJECTIVE:
I am looking for a position where I can apply my knowledge and skills. And a workplace that I will enhance my ability to do the assigned task efficiently. I would like to work as an effective member in the company.
EDUCATION:
Tertiary Bachelor of Science Major in Tourism
University of Rizal System
Sampaloc Tanay, Rizal
2007-2012
Secondary Antipolo National High School
Antipolo, Rizal
2003-2007
Primary Lagoma Elementary School Salutatorian
Southern Leyte
1997-2003
QUALIFICATIONS:
● Marketing background
● Flexible, quick learner who can easily adapt to new situations and enjoy challenges.
● Self motivated, competent and can work under pressure with minimal supervision.
● Posses good organizational skills and ability to co-ordinate multiple task at once.
● Posses impeccable telephone etiquette and good customer service skills.
● Posses good management and interpersonal skills. SEMINAR ATTENDED:
July 2008 PERSONAL DEVELOPMENT SEMINAR
WORKSHOP
University of Rizal System Morong Campus
August 2008 TOUR GUIDING SEMINAR
University of Rizal System Antipolo Campus
September 2009 CAREER ORIENTATION
University of Rizal System Tanay Campus
November 2010 WORK AND PERSONALITY DEVELOPMENT
University of Rizal System Tanay Campus
October 2012 SAFETY AND WORK PRECAUTIONS
SM Taytay, Taytay Rizal
December 2014 SAMSUNG
Shangri-La Hotel Makati
March 2015 LG
SMX, Pasay
August 2016 SALES AND MARKETING
WORK EXPERIENCE :
August 2012- June 2014 MadisonShoppingPlaza, Inc. (Customer Service Supervisor)
● Processing payments like Credit Cards, Electric bill, Utilities, and other Government payments.
● Give to our customers important information they need.
● Always smiling to the customers so that they can leave happier than ever and as result transformed to loyal customers.
● Good communication with the co-workers to solve any problem related to the customers.
September 2014- 2018 American Technologies Inc., (Account Manager)
● Responsible for dealing clients as well as peripherals to dealer and corporate accounts.
● Make new accounts, sustain and reactive old accounts.
● Enhanced customer sales by building rapport with the clients
● Managed monthly sales and contact reports.
● Attended trade shows, events, industry-related conferences and meetings
● Perform the task of telemarketing and prospecting.
● Conducted product demonstrations for clients.
October 2020-2021 Evergreen Broadcasting Services Inc., (CSR AGENT)
Auditing Sales Every end of the shift
Taking Calls of the Clients Local and International
Encoding and Taking in charge in every transactions
Cash in and Cash out for clients
Taking the Bets of the Clients in Every game
May2021–May 2022 Bank of America Company (Virtual Assitant)
Finding for Plagiarism work of our company
Looking for clients projects like social media accounts
Taking in charge for all social media accts.
Searching for Correct Accounts of clients.
Making a report for the whole week project.
Deliberating for the correct work every month end
Assisting Clients for the project every month
August 2022 – Up to Present Concentrix (Customer Service Representative) Call Center Agent
Dealing with clients through phone calls
Taking in-bound calls
Assisting for Health Care Support
Searching for a provider
Verifying their accounts
Looking for an Existing provider
Searching for alternative contact number to call and to verify provider SKILLS:
● Proficient in Public Communication and Public Relation
● Computer literate, such as MS word, Excel and Power Point presentation
● Can speak Filipino, English and Bisaya
CHLOE C. CASTILLO
Applicant
Contact this candidate