Human Resource Generalist

FERNANDO RAMIREZ

Woodbridge, VA 571-***-**** ************@*****.***

Human Resources Generalist

Motivated and dedicated professional driven to contribute expertise in problem-solving and organizational development to a successful team. Seeking to optimize company performance and employee relations by leveraging expertise in recruitment and policy guidance. Aiming to apply sharp interpersonal and process improvement skills to drive progress and create a positive employee experience.

● Human Resource Operations

● Recruitment Process Streamlining

● Team Leadership & Collaboration

● Compensation & Benefits Analysis

● Performance Metrics Improvement

● Onboarding Coordination

● Employee Relations Management

● Workflow Automation

● Regulatory Compliance & Auditing

● Training & Development

PROFESSIONAL EXPERIENCE

Mortgage Processor, United Nations FCU, McLean, VA Apr 2022 – Present

● Developed and executed a training program for new hires, improving onboarding efficiency by 40% and reducing error rates in loan applications by 25%.

● Named Top 3 Processor for reducing underwriting delays by 15% and achieved a 98% accuracy rate, 93% on time closing rate.

● Led the processing team with the new loan operating system which improved team productivity by 30%.

● Optimized loan application review processes, achieving a 20% increase in daily processing capacity and reducing backlog by 50% through targeted process improvements.

Mortgage Processor, Atlantic Coast Mortgage, Fairfax, VA Jul 2020 – Feb 2022

● Assisted loan officers in managing an active pipeline of 30+ loans, ordered loan payoffs from mortgage companies.

● Streamlined processes for loan processing, maintaining a 95% on time closing rate.

● Maintained 100% compliance with federal, state, and organization regulations, through internal audits.

● Coordinated processing of approved loans in accordance with agreement terms, customer needs, and lending policies.

Mortgage Processor II, Navy Federal Credit Union, Herndon, VA Oct 2017 – July 2020

● Consistently exceeded expectations, earning the Processor of the Month Award 3 times and fostering a positive and collaborative work environment.

● Demonstrated excellent follow-through with borrowers, loan processors, loan originators and management throughout all phases of the underwriting process.

● Leveraged knowledge of loan products to help restructure turned-down loans for subsequent approvals.

Mortgage Support Assistant II, Navy Federal Credit Union, Herndon, VA Oct 2017 – Apr 2019

● Assisted in processing 100+ loan applications monthly, maintaining a 98% accuracy rate by meticulously verifying applicant information and documentation.

● Implemented a checklist system for document verification, reducing loan setup time by 30% and ensuring compliance with regulatory standards.

● Provided exceptional customer service by addressing client inquiries promptly, contributing to a 90% client satisfaction rate in post-loan surveys. EDUCATION & CERTIFICATIONS

NOVA Community College, Woodbridge, VA Aug 2014 – May 2017 Major: Business Administration and Management

Completed 34/60 credit hours in business administration

Certifications

Associate Professional in Human Resources, HRCI, valid until June 2028 Notary Public, Virginia, valid until June 2025

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