Social Media Digital Marketing

Jirleny Brown

Davenport, FL *****

347-***-**** ************@*****.***

Professional Summary

A versatile and results-driven professional with a background in customer relations, administrative support, and concierge services. Experienced in digital marketing and content creation, with a focus on engaging and informative content across various digital platforms. Adaptable to fast-paced environments, skilled at problem-solving, and delivering high-quality results. Passionate about contributing to continuous improvement efforts, enhancing organizational processes, and providing exceptional service. Known for fostering positive relationships with clients, particularly in VIP services, and consistently delivering results in both individual and team settings.

Digital Marketing & Content Creation Skills

● Content Creation & Strategy: Creating engaging content for websites, blogs, and social media to build brand awareness and engagement.

● Social Media Management: Expertise in managing and growing social media accounts

(Instagram, Facebook,Tik tok, Twitter) with an emphasis on content calendar creation, audience targeting, and post optimization.

● SEO & SEM: Familiar with search engine optimization strategies, including keyword research, on-page SEO, and improving content visibility across search engines. ● Analytics & Reporting: Proficient in using tools like Google Analytics, Hootsuite, and social media insights to measure and optimize content performance.

● Email Marketing Campaigns: Managing and creating email newsletters using platforms like Mailchimp or Constant Contact.

● Graphic Design: Experience using Canva, cap cut, and other tools to design visuals for social media posts and promotional materials.

● Video Content Creation: Creating short-form videos for platforms like TikTok, Instagram, and YouTube to increase engagement.

Professional Experience

Stratton amenities, Orlando,FL

Front desk concierge 2023 – Present

Data Migration: Led data migration projects, ensuring smooth transitions for digital records and information systems.

Problem Solving: Acted as a key point of contact for resolving residential issues, improving customer satisfaction by promptly addressing concerns. Event Coordination: Collaborated with management to organize residential events, utilizing digital platforms to promote and engage with residents. Inventory Management: Managed daily inventory of supplies, packages, and amenities using digital systems, ensuring efficient organization.

Communication & Support: Handled high volumes of emails, calls, and social media inquiries, ensuring prompt and professional responses. Package Processing: Overseen the processing of incoming and outgoing packages through company systems, ensuring accurate documentation.

Scheduling & Coordination: Managed scheduling of express pickups, tracking and confirming deliveries using automated systems.

Elevator & Key Management: Ensured smooth operations for move-ins and outs, including placing elevators on service and tracking spare keys using a secure fingerprint lock system. First Service Residential, Orlando, FL

Front Desk Concierge 2022 – 2023

Data Migration & Systems Management: Spearheaded data migration initiatives, ensuring seamless transitions of digital records and information systems while maintaining data integrity and minimizing disruptions.

Problem Resolution & Customer Satisfaction: Acted as the primary point of contact for addressing and resolving residential issues, significantly enhancing customer satisfaction through timely responses and proactive solutions.

Event Coordination & Digital Engagement: Collaborated with management to organize residential events, leveraging digital platforms to promote and engage residents, driving participation and community engagement.

Inventory & Supply Management: Efficiently managed daily inventory of supplies, packages, and amenities, utilizing digital systems to streamline organization and ensure readiness for daily operations.

Multichannel Communication & Client Support: Effectively managed high volumes of email, phone, and social media inquiries, delivering prompt, professional, and courteous responses to all client and resident concerns.

Package Logistics & Documentation: Supervised the processing of incoming and outgoing packages through the company's tracking system, ensuring accuracy in documentation and timely delivery coordination.

Scheduling & Automated Coordination: Managed the scheduling of express pickups, utilizing automated systems to track deliveries, confirm receipts, and optimize operational flow. Elevator & Key Management: Coordinated smooth operations during move-ins and move-outs, including placing elevators on service and managing spare keys using a secure fingerprint lock system to ensure safety and efficiency.

Bet MGM, Customer Service Associate 2021 – 2022

● Managed VIP client relations across multiple communication channels, including email, chat, and phone, ensuring high-level service and satisfaction.

● Analyzed and researched reported issues to identify trends, knowledge gaps, and potential high-impact problems, providing actionable insights to improve customer experience.

● Collaborated with local and remote teams to achieve organizational objectives, escalating complex issues and system anomalies to relevant departments for timely resolution.

● Developed and implemented troubleshooting plans for recurring or emerging customer issues, optimizing customer experience and minimizing operational disruption. ● Contributed to continuous product and process improvement by regularly submitting proposals aimed at enhancing internal systems, procedures, and client interaction strategies.

● Delivered escalated support and business consultation to VIP clients, addressing their specific needs and maintaining positive, long-term relationships.

● Adapted quickly to a fast-paced and constantly changing work environment, maintaining high levels of productivity and client satisfaction.

● Took on additional special projects and duties as required, showcasing flexibility and a proactive approach to organizational needs.

EXIT 11 GENTLEMENS CLUB, Orange NJ

Bottle server & Bartender 2019 - 2021

Customer Service Expertise:

● Delivered exceptional customer service to over 100 guests per night, ensuring a VIP experience at all times.

● Proactively anticipated guest needs, leading to a 20% increase in repeat customers during shifts.

High Energy & Enthusiasm for Entertainment:

● Known for engaging guests with high-energy service and maintaining an upbeat, friendly demeanor during peak hours.

● Excelled in creating a lively and fun atmosphere, contributing to an unforgettable guest experience.

Upscale Nightlife Experience:

● 2+ years of experience working as a bottle server in a high-end nightclub, managing VIP tables and large parties.

● Efficiently handled guest orders and provided tailored recommendations in a fast-paced, high-energy setting.

Knowledge of Alcoholic Beverages:

● Expertise in wine, beer, and spirits, with the ability to suggest and pair drinks based on guest preferences.

● Trained in crafting signature cocktails and serving premium liquors to VIP guests. Physical Stamina & Mobility:

● Able to work long hours on foot and lift up to 50 pounds while maintaining professionalism.

● Consistently managed heavy trays and bottles with grace, ensuring fast and accurate delivery to guests.

Attention to Detail:

● Demonstrated excellent attention to detail in fulfilling complex orders and customizing drink presentations.

● Ensured all guests’ needs were met promptly, resulting in consistently high satisfaction scores.

Team Player & Reliability:

● Worked collaboratively with team members to streamline service and maintain a positive work environment.

● Reliable in fulfilling flexible shifts, including late nights, weekends, and holidays. Ability to Work Under Pressure:

● Maintained composure and delivered high-quality service during peak hours, handling guest requests efficiently.

● Provided quick and effective resolution to guest complaints, ensuring satisfaction in high-pressure situations.

Professional Appearance & Presentation:

● Consistently adhered to dress code and presented a polished, professional appearance in line with the venue’s brand.

● Delivered exemplary service while maintaining a polished and elegant look. Adherence to Safety Protocols:

● Fully compliant with local health and safety regulations, ensuring a safe and clean environment for guests and staff.

● Implemented sanitation best practices to maintain cleanliness and safety in the service area.

Planned Companies, Weehawken, NJ

Residential Administrator and Concierge 10/2019 – 2021

● Coordinated residential events, improving community engagement and awareness through digital marketing efforts.

● Oversaw email communication, ensuring high customer satisfaction and swift response times.

● Managed the residential website and internal communications systems. Waterside Restaurant, Edgewater, NJ

Administrative Assistant September 2017 – October 2019

● Supervised and coordinated front-of-house staff, including hosts and servers, ensuring smooth operations and efficient guest service.

● Managed reservation system, optimizing scheduling to minimize conflicts and enhance guest experience.

● Addressed customer inquiries and feedback in a timely and professional manner, ensuring satisfaction and resolving concerns effectively.

● Provided translation services to facilitate seamless communication between staff and non-English-speaking guests, enhancing overall hospitality.

● Assisted the manager with daily operations and special projects, contributing to the overall efficiency of the restaurant.

● Maintained detailed inventory of supplies, placing orders to ensure adequate stock levels and operational readiness.

● Coordinated with vendors to ensure timely delivery of necessary supplies and resolve any operational issues.

● Managed high volumes of phone calls and emails, responding promptly and maintaining high standards of customer service.

● Ensured accurate register counts and assisted with daily financial transactions, contributing to the overall financial accuracy of the restaurant. Hoboken Hair, Hoboken, NJ

Administrative Assistant and Receptionist August 2014 – September 2017

● Managed a high volume of incoming calls, ensuring prompt and courteous responses to client inquiries and appointment scheduling.

● Coordinated and optimized appointment scheduling to enhance customer satisfaction and operational efficiency.

● Handled payment processing and transaction recording, ensuring accurate financial management and seamless client interactions.

● Maintained office inventory and ensured that all necessary supplies were stocked and organized to support daily operations.

● Assisted stylists with various tasks, ensuring a smooth workflow and enhanced client service throughout the day.

● Promoted and recommended retail products to clients, contributing to the overall sales goals of the salon.

● Ensured the salon was kept clean and organized, maintaining a welcoming and professional environment for clients.

● Closed the salon at the end of the day, handling closing procedures and securing the premises.

Education

Memorial High School, West New York, NJ

High School Diploma 06/2017

Skills & Qualifications

● Software: Microsoft Word, Excel, Publisher, PowerPoint; Google Analytics; Canva

● Languages: Fluent in English and Spanish (verbal and written)

● Customer Service & Hospitality: Strong interpersonal and communication skills, with the ability to manage customer inquiries and resolve issues promptly.

● Organizational Skills: Highly organized with a keen attention to detail. Experienced in managing multiple tasks in fast-paced environments. References

Available upon request.

Contact this candidate