Medical Assistant Office
Resume:
With a proven track record at Aya Healthcare, I excel in patient-focused care
and medical office administration, enhancing patient satisfaction and streamlining clinic operations. My compassionate approach and expertise in phlebotomy have significantly contributed to improved patient outcomes. Renowned for my ability to manage high-pressure situations, I bring both critical hard KATHY CONTACT and soft skills to any medical GARNER team. ” *******@*****.***
Altadena, US 91001
S UMMARY
S K I L L S
• Patient-focused care
• Data Entry
• Medical office administration
• Payment Collection
• Medical Terminology
• Patient Scheduling
• HIPAA Compliance
• Phlebotomy
• Certified in Basic Life Support (BLS)
• Vital sign monitors
• Electronic Medical Records
• Patient Assessments
• Specimens collection and processing
• Vital signs monitoring
• Wound care management
• Sterile technique
• Compassionate
• Appointment Setting
• Vital signs and examinations
• Communicating with patient families
• Emergency Room Procedures
• Clinical and administrative support
• Stocking supplies
• Hospice Care
• Dementia and Alzheimer's knowledge
• Venipuncture and phlebotomy
• Medical Office Management
• Understands medical procedures
• Electrocardiography (EKG)
05/2024 - Current
10/2023 - 10/2024
03/2022 - 05/2023
Travel Medical Assistant
Aya Healthcare San Diego, California
Certified Medical Assistant
Acacia Health Center Glendale, California
Medical Assistant
Dr V Garg Pomona, California
Medical Assistant
• First Aid
• Immunization Administration
E X P E R I ENCE
Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
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Administered injections, medications and treatments as directed by the physician.
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Provided assistance to medical staff in performing minor surgical procedures.
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Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
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Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
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Provided support to patients by helping them fill out forms and answering their questions about health care services.
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Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
•
Administered injections, medications and treatments as directed by the physician.
•
Provided assistance to medical staff in performing minor surgical procedures.
•
Prepared laboratory specimens for analysis and organized lab results for review by the physician.
•
Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
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Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
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Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
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Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
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03/2022 - 04/2023
03/2019 - 09/2022
08/2019 - 05/2022
Above Urgent Care Pomona, California
Customer Service Manager
Skin by Kat Day Spa Arcadia, CA
Medical Assistant
Dr Sami
Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
•
Administered injections, medications and treatments as directed by the physician.
•
Provided assistance to medical staff in performing minor surgical procedures.
•
Prepared laboratory specimens for analysis and organized lab results for review by the physician.
•
Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
•
Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
•
Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
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Collected samples from patients for laboratory testing purposes.
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Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
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Provided exceptional customer service to ensure customer satisfaction.
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Developed and implemented strategies for providing excellent customer service experience.
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Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
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Conducted regular training sessions for staff on new products, services, and customer service techniques.
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Created reports on customer feedback, complaints, and suggestions for management review.
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Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
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Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
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Monitored staff performance to ensure adherence to customer service standards.
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• Schedule appointments for patients
• Perform routine laboratory tests and sample analyses
• Perform general office duties, such as answering 04/1989 - 01/1994
Certified Medical Assistant (CMA)
Huntington Hospital
telephones, taking dictation, or completing insurance forms Keep financial records or perform other bookkeeping duties, such as handling credit or collections or mailing monthly statements to patients
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Clean and sterilize instruments and dispose of
contaminated supplies
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Operate x-ray, electrocardiogram (EKG), or other
equipment to administer routine diagnostic tests
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• Set up medical laboratory equipment
Interview patients to obtain medical information and measure their vital signs, weight, and height
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Authorize drug refills and provide prescription information to pharmacies
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Explain treatment procedures, medications, diets, or physicians' instructions to patients
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• Change dressings on wounds
Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
•
Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing
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Inventory and order medical, lab, or office supplies or equipment
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Prepare and administer medications as directed by a physician
•
Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures
•
Contact medical facilities or departments to schedule patients for tests or admission
•
Record patients' medical history, vital statistics, or information such as test results in medical records
•
• Schedule appointments for patients
• Perform routine laboratory tests and sample analyses Perform general office duties, such as answering
telephones, taking dictation, or completing insurance forms
•
Keep financial records or perform other bookkeeping duties, such as handling credit or collections or mailing monthly statements to patients
•
Clean and sterilize instruments and dispose of
contaminated supplies
•
Operate x-ray, electrocardiogram (EKG), or other
equipment to administer routine diagnostic tests
•
• Set up medical laboratory equipment
Interview patients to obtain medical information and measure their vital signs, weight, and height
•
10/2024
Associate Degree - Certified Medical Assistant
US College
01/1991
Vocational - Surgical Technology/Technologist
American Career College-Los Angeles
US
08/1989
Associate of Science - Business
Pasadena City College
Pasadena, CA
Authorize drug refills and provide prescription information to pharmacies
•
Explain treatment procedures, medications, diets, or physicians' instructions to patients
•
• Change dressings on wounds
Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
•
Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing
•
Inventory and order medical, lab, or office supplies or equipment
•
Prepare and administer medications as directed by a physician
•
Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures
•
Contact medical facilities or departments to schedule patients for tests or admission
•
Record patients' medical history, vital statistics, or information such as test results in medical records
•
EDUCATION AND T RAINING
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