Customer Service Representative
Resume:
Angela Gay
Customer Service
Shreveport, LA *****
*************@*****.***
Professional Summary
Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhancebusiness performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Authorized to work in the US for any employer
Work Experience
Remote Healthcare advocate
Conduent-Shreveport, LA
July 2023 to Present
I am a remote customer service representative for Centerwell pharmacy. TCA/Trainer
PSI Services LLC-Shreveport, LA
May 2015 to May 2023
• Ability to remain calm under pressure while dealing with disruptive behaviors from test takers.
• Skilled at troubleshooting technical issues with computer hardware and software related to proctoring activities.
• Experienced in performing pre-test tasks such as verifying identities of test takers and checking their equipment compatibility with exam requirements.
• Explained and answered questions concerning examination procedures and related matters.
• Maintained accurate records of all test materials used, collected, and distributed during each session.
• Strong problem solving skills for quickly resolving conflicts between test takers or addressing unexpected issues that may arise.
• Trained primary and supplemental staff.
Assistant Store Manager
Game Stop-Shreveport, LA
September 2013 to April 2015
• Maintained a safe working environment by enforcing safety regulations.
• Assisted customers with product selection, pricing, payment options and returns and exchanges.
• Tracked daily operational activities such as store expenses, payroll records.
• Monitored inventory levels and ordering of stock to ensure shelves were adequately stocked. Sales Rep Lead
Dillards-Shreveport, LA
October 2012 to June 2013
• Provided excellent customer service by addressing customer inquiries in a timely manner.
• Kept merchandise filled to appropriate levels on sales floor.
• Established long-term relationships with key customers by providing exceptional service.
• Analyzed data to determine trends in customer preferences and needs.
• Managed inventory levels and restocked shelves to ensure product availability for customers.
• Evaluated client feedback to brainstorm ways to improve products and provide quality customer service.
• Generated weekly status reports outlining progress against goals.
• Trained new employees on company policies and strong sales techniques.
• Represented brand during special events, customer interactions and sales.
• Organized promotional events that increased brand visibility in the local community. Assistant Store Manager
Lids Locker-Room-Shreveport, LA
May 2012 to October 2012
• Provided excellent customer service by addressing customer inquiries in a timely manner.
• Kept merchandise filled to appropriate levels on sales floor.
• Established long-term relationships with key customers by providing exceptional service.
• Analyzed data to determine trends in customer preferences and needs.
• Managed inventory levels and restocked shelves to ensure product availability for customers.
• Evaluated client feedback to brainstorm ways to improve products and provide quality customer service.
• Generated weekly status reports outlining progress against goals.
• Trained new employees on company policies and strong sales techniques.
• Represented brand during special events, customer interactions and sales.
• Organized promotional events that increased brand visibility in the local community. Sales Rep Lead
Dillard's-Shreveport, LA
March 2010 to May 2012
• Provided excellent customer service by addressing customer inquiries in a timely manner.
• Kept merchandise filled to appropriate levels on sales floor.
• Established long-term relationships with key customers by providing exceptional service.
• Analyzed data to determine trends in customer preferences and needs.
• Managed inventory levels and restocked shelves to ensure product availability for customers.
• Evaluated client feedback to brainstorm ways to improve products and provide quality customer service.
• Generated weekly status reports outlining progress against goals.
• Trained new employees on company policies and strong sales techniques.
• Represented brand during special events, customer interactions and sales.
• Organized promotional events that increased brand visibility in the local community. Education
Associate's degree in Criminal Justice
Bossier Parish Community College - Bossier City, LA June 2022 to Present
High school diploma
Granada High - Livermore, CA
August 1991 to May 1994
Skills
• I have inherited Customer Service Management and Training Skills.
• POS
• Store Management Experience
• Typing
• Recruiting
• Assistant Manager Experience
• Human Resources
• Microsoft Outlook
• Retail Management
• Merchandising
• Management
• Employee Orientation
• Leadership
• Microsoft Office
• Store Management
• Cash Handling
• Microsoft Word
• Microsoft Excel
• Communication skills
• Materials handling
• Organizational skills
• Negotiation
• Direct sales
• Administrative experience
• Microsoft Powerpoint
• Time management
• Office experience
• Phone etiquette
• Data entry
• Clerical experience
• Word processing
• Customer service
• Cash register
• Sales
• QuickBooks
• Accounting
Certifications and Licenses
Driver's License
Contact this candidate