Lots of restaurant experience but am looking to learn something new.
Resume:
Jennifer Oberg
Denmark, WI *****
*********@*****.***
Professional Summary
Authorized to work in the US for any employer
Work Experience:
Manager
Wendy's-Marquette, MI
August 2023 to October 2024
• Answering telephone
• Manage the kitchen staff
• Close the restaurant
• Cash Handling
• Led a team of XX employees, providing guidance and support to ensure efficient operations
• Maintained high standards of quality control to ensure customer satisfaction
• Resolved customer complaints or issues promptly while maintaining a positive brand image
• Mentored and coached employees to develop their skills and advance within the organization
• Served as a liaison between upper management and front-line employees, ensuring effective communication of company goals and objectives
Manager in Training
Taco Bell-Marquette, MI
September 2022 to August 2023
• Assisted store manager in overseeing daily operations, including inventory management, sales performance, and customer service
• Trained and mentored new team members on company policies, procedures, and product knowledge
• Collaborated with store manager to develop and implement strategies to achieve sales targets and increase profitability
• Participated in weekly meetings with senior management to provide updates on store performance metrics
• Resolved customer complaints or concerns promptly and effectively, ensuring high levels of customer satisfaction
Manager
Burger King-Marquette, MI
July 2021 to September 2022
• Closing Manager
• Cash Handling
• Manage the crew
• Do deposits
• Answer phone calls
• Solve customer complaints
• Take orders
• Prepare food for customers
• ServSafe Certified
• Customer service
• Led a team of XX employees, providing guidance and support to ensure efficient operations
• Managed daily operations, including inventory management, and customer service
• Maintained high standards of quality control to ensure customer satisfaction
• Created and maintained budgets, monitoring expenses to meet financial targets
• Resolved customer complaints or issues promptly while maintaining a positive brand image
• Identified areas for process improvement through data analysis
• Managed and resolved escalated customer issues, maintaining high levels of customer satisfaction
• Mentored and coached employees to develop their skills and advance within the organization Manager
Wendys-Marquette-MI
May 2019 to November 2020
Supervised the Wendy crew
• Handled day-to-day operations
• Responsible for customer relations
• Handled drawer cash outs
• Made daily and periodic deposits
• Handled opening and closing of restaurant
• Kept store clean
• Ran the drive thru...took orders, made drinks, collected money, handed customers their order
• Managed daily operations, including inventory management, and customer service
• Maintained high standards of quality control to ensure customer satisfaction
• Provided ongoing coaching and mentoring to team members, supporting their professional development
• Resolved customer complaints or issues promptly while maintaining a positive brand image
• Identified areas for process improvement through data analysis
• Managed and resolved escalated customer issues, maintaining high levels of customer satisfaction
• Mentored and coached employees to develop their skills and advance within the organization Trainer
Taco Bell-Marquette, MI
August 2017 to May 2019
• customer service
• Cash handling
• Train new employees
• Prep cook
• Cashier
• Take orders in drive-thru/in restaurant
Manager
MAMA MIA'S ITALIAN RESTAURANT-Ishpeming, MI
September 2001 to May 2017
Was in charge of the cash register, taking orders, opening and closing the restaurant
• Responsible for running the kitchen along with waitresses
• Handled day-to-day operations
• Assured customer satisfaction at all times
• Cleaned restaurant
• Trained kitchen workers
• Handled drawer cash outs
• Mentored and coached employees to develop their skills and advance within the organization Education
High school diploma or GED in General Studies
Westwood High School - Ishpeming, MI
September 1997 to May 2002
Skills
• Management (7 years)
• Kitchen Management Experience
• Leadership
• Kitchen Experience
• Customer service
• Team Building (10+ years)
• Food handling
• Typing
• Food Service
• Supervising Experience
• English
• Food Safety
• Restaurant Management
• training (10+ years)
• Computer literacy
• Restaurant experience
• Shift Management
• Food Preparation
• Excel
• Time Management
• Cash Handling
• Basic Math
• Inventory Control
• Cooking
• POS
Certifications and Licenses
ServSafe
Contact this candidate