Customer Service Sales Advisor

OBJECTIVE

To secure a position that will enable me to continue developing my career in the paralegal sector.

PROFILE

●Over 15 years of experience in Customer Service and Sales

●Expertise in helping customers to meet their financial goals by listening and identifying their needs and opportunities while strengthening customer relationships.

●Recognized as employee of the month twice based on customers’ appreciation and feedback.

●A solid reputation for building rapport with diverse client groups, resulting in improvement of customer retention and loyalty;

●Confident communicator with a professional manner and the ability to resolve complex enquiries and complaints in a demanding and fast-paced environment

●Best described as a self-starter, independent, organized, punctual, cooperative, polite and hardworking with strong work ethic and a keen attention to detail

Speaking in English and Persian

I have a strong background in finance.

WORK EXPERIENCE

Finance Advisor in President choice Bank March 2020 to present

Senior PRR

, Position entailed initiating, activating and closing customer financial account as well as resolving

any and all financial account issues.

Skill at working to deadlines with field management knowledge in the financial sector.

Supervisor in sales for Oshkosh 2019- 2020

Sales and marketimg

Opening and closing cash and management duties

Customer Service & Sales Advisor

(CDS CO.), Costco, Newmarket, Canada Jun 2017

●Providing customer service and focusing on positive client rapport and positive shopping experience. Also supporting team in resolving client issues

●Interacting with up to 200 customers daily and introducing the product to them and checking the product quality with good manners

●Facilitating weekly promotion for all customers resulting in customer’ loyalty

●Greeting customers to determine their needs

●Achieving sales targets and awarded for the highest individual sales in company being over 300%

Customer Service & Sales Advisor

(PWD CO.) Costco, Richmond Hill, Canada July 2016- Jun 2017

●Prepared customer service

●Explained products to the customers

●Prepared sales daily reports

●Check for product availability in the stockroom

Customer Service & Sales Person

(FRAGRANCE CLUB INC. Lisa's Cosmetics) Toronto, Canada April 2016-Jul 2016

●Introduced and advised products to the customers

●Maintained sales activity records and prepare sales reports

●Ensured customer service satisfaction and good client relationships follow up on sales activity

Customer Service Representative

(Parsian Financial Institute) Tehran, Iran 2012-2015

●Acted as a first point of contact in a branch and directed customers to the financial advisors and loan managers based on their needs, contributing to the success of achieving all branch sales targets on a monthly basis

●Provided prompt, courteous service to clients in person and by phone. Processed deposits, withdrawals, account transfers, bill payments and remittances

●Reconcile cash drawer at the end of each shift with the lowest amount of error in the bank and was rated the top 2% of all of the CRSs

●Respected customer confidentiality and resolved conflicts with patience and sensitivity

●Consistently met sales target by focusing on positive clients’ experience,

●Interacted with up to 160 customers daily through directing them to their shopping goals.

●Assisted and trained a group of 8 cashiers in sales techniques, providing excellent customer service, problem solving and daily cash balancing operations.

●Supervised and prepared daily individual documentation for a team of 8 cashiers

QUALIFICATIONS & CERTIFICATES

Graduate of paralegal at ceStar college 20203-2024

●Graduate of Business Management Course at Oxford College 2019-2020

●Bachelor of English Literature and drama; 2002

●Certificate of Relevant customer services; 2016

●Certificate of Relevant cashier and sales :2016

●Certificate of Emergency First Aid (CPR); 2016

●Financial Service Connection program, Access Employment Center,2015

●Graduate certificate of General psychology; 2014

●Certificate of Introductory Passenger sales (Issued by Iran Air); 2000

●Fluent on both spoken and written English & Farsi languages.

REFERENCES

●Available upon request

Contact this candidate