Account Manager Customer Service
Resume:
Jessica Dawn Chance
**** *. **. ****’s Court, 306
Fayetteville, AR 72701
****************@*****.***
EDUCATION
Bachelor of Arts, English, Graduated in 2014
Minor in Communications
GPA: 3.6/4.0
Focus Study/Minor, Communications
University of Phoenix, University of the Ozarks
SKILLS
Proficient in programs including: Microsoft Word, PowerPoint, Outlook, and Excel.
Experienced in leading teams remotely.
Well-skilled in areas of: time management, online collaboration, and computer literacy.
Ability to learn independently.
In educational studies, excelled in compiling papers; received high praise from instructors for writings.
PROFESSIONAL EXPERIENCE
CARDS Recycling, Fayetteville, AR June 2023 – November 2024
Municipal Coordinator
Waste and Recycling. I am the Municipal (City) Coordinator responsible for all new accounts set up within our contracted cities. I serve as the liaison between the cities and our company, and confirm we go by the contract for each city. In addition, I instruct and advise on these accounts to my customer service team. I am the only one who performs residential compliance; I audit all of the residential accounts we have. I also process all credit applications for the company, and either approve or deny them for credit. I run various reports for different cities, as well as generate reports internally. I utilize our internal software system.
Twin Rivers Food, Fayetteville, AR April 2021- June 2023
Account Manager
I entered new orders from customers within our internal system, as well as communicated internally regarding these new orders. I worked on reporting and data spreadsheets regarding current inventory of products. I was over several accounts within the poultry industry. I was familiar with reports ran internally, and worked in our internal poultry system.
Georges, Inc., Springdale, AR January 2019- January 2021
Transportation Coordinator
I built the loads that went onto the trucks with chickens that are seen on the roads. I coordinated the locations and customers, and made sure the weights of the trucks were accurate in the computer system. I created as full of a truckload as possible for the most cost-effective modal. Additionally, I scheduled all the delivery appointments within our internal system, as well as reached out externally.
Transplace, Lowell, AR January 2015-January 2019
Customer Service Specialist
I was on the Amazon team. I communicated with the vendors and my teammates to efficiently pick-up and deliver freight. I utilized their internal transportation system.
Arkansas Self Storage, Fayetteville, AR 2009-2015
Office Manager
Responsible for daily office operations of property.
Utilized customer service, as well as problem-solving skills, on a daily basis.
Served as office manager for this company on multiple occasions, thus dates are approximate.
Received and posted monies to tenants’ accounts.
I ran daily reporting.
Lindsey Management Company, Fayetteville, AR 2002-2009
Property Manager/Sales Specialist
Assisted regional supervisor with supervision of 15-17 management teams of apartment communities.
Served as acting manager during management turnover.
Trained new management once they were hired.
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