Customer Service Front Desk
Resume:
Dayana Sanchez
Chantilly, VA *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Assistant Finance Manager
Car + plus - Chantilly, VA
January 2018 to Present
I was in charge with about 40 people in the building, to make the sells more successfully, teach them how to host and talk to clients about the products make schedules and deal with any problem employees or customers had my duties as a finance was finalice the deals with the banks and makes easy for customers with their loan agreement and accommodate the payments that was in their badged make customers happy and welcome to come back to the dealer.
Front Desk/Customer Service
Massage Envy - Dulles Town Center, VA
November 2023 to November 2024
Phone assistance, responding and sending emails, check customer in and out selling products and membership, taking reports for employee, processing debit and credit cards, booking appointments to clients, working thru online..
Supervisor Ramp Agent
COPA AIRLINES - Sterling, VA
January 2022 to August 2023
I was in charge between 15 to 45 employers in the copa airlines make assignments and putting position from lobby to customer at front and ramp for the employers make schedule for them every two weeks ask them to write any statement for passengers put them in making announcements for Pasaanger organice with employers any details baggage or lines before the fly departure work thru customer complains dealing with baggage lost update tickets confirmation charges thru any Passenger expedid any emergency fly for customers call customer center for them responsable for the weight and balance of the fly finally paper work after each fly running food from the warehouse to fly with workers working from lobby into gate customer at front.. if their any changes thru flys make it happen and talk to customers about it..
Ramp Agent/Baggage Handler
AVIANCA AIRLINES - Sterling, VA
January 2019 to February 2020
Customer Service Supervisor
ABM Industries, Inc. - Sterling, VA
January 2017 to March 2018
As a customer services supervisor I was the first voice and guide customer thru the airport to their gates mark or report any tardy or any miss employer put assignments for employers each day with lines working with TSA for any security change thru the lines between first class clear and tourist line rotate employers thru their duties each day..
Unarmed Security Officer
Afa protective corporation - Medellin
January 2017 to January 2018
Security Guard (Unarmed)
FIRST COAST SECURITY, global security at Dulles airport, - Sterling, VA January 2016 to January 2017
Patient Care Companion
Care.com - Virginia
January 2010 to January 2013
Sales,customer services, agent, and unarmed security officer, caregiver companion, care teacher
Global industry, abm industry, grown mining, car plus, Alfa security corporation, United auto outlet. - Chantilly, VA
2015 to the present.
Education
Associate in Computer
Zans - Chantilly, VA
February 2000 to March 2002
Associate in Computer Networking
Sanz institute
High school diploma or GED
Skills
• Bilingual
• Customer Care
• Customer Service, computer skills but not limited.
• I recognize myself as a Professional,punctual, social, and organized in my personal life. and the space of my job. some computer skills basic but not limited,two languages interpreted, 9 years of experience as a customer services,and leadership in sales person,when it comes to the company i work hard with the clients we always had. i like to try to give the best impression so that they leave happy. and want to buy, or hired the same company again. (9 years)
• Security
• Spanish
• Customer Service
• Customer Support
• Call Center
• English
• Excel
• Microsoft Office
• Experience Working With Students
• Sales Experience
• Supervising Experience
• Assistant Manager Experience
• Special Education
• Typing
• Tutoring
• Special Needs
• Experience with Children
• Classroom Management
• Teaching
• Developmental Disabilities Experience
• Childcare
• Writing Skills
• Research
• Toddler Care
• Windows
• Early childhood education
• Caregiving
• Front desk
• Management
• Social media management
• Time management
• Microsoft Excel
• Sales
• Microsoft Word
• Microsoft Powerpoint
• Social media management
• Microsoft Outlook
• Conflict Management
• Motivational Interviewing
• Behavior Management
• Cash register
• Customer service
• Guest services
• Sales management
• Team management
• Customer relationship management
• Sales
• Debits & credits
• Supervising experience
• Typing
• Accounting
• Retail sales
• Cash handling
• Leadership
• SharePoint
• Marketing
• Front desk
• Bilingual
• Spanish
• English
• Microsoft Office
• Computer skills
• HVAC
Languages
• Spanish and English writing reading and speaking fluent - Fluent Certifications and Licenses
Date center
Security Guard
First Aid Certification
CPR Certification
Driver's License
Additional Information
CPR
Contact this candidate