Financial, Customer Service Administrative Assistant
Resume:
Ellen Veinfortner
Customer Service, Administrative Assistant, Sales, Government
Olmsted Falls, OH 44138
**********@************.*******.***
• I have worked throughout my career with customers, clients and students. I focus on communication. This allows me to develop relationships with all involved parties that are beneficial to my customer, my employer, and my success.
Authorized to work in the US for any employer
Work Experience
Marketing Representative
ON-SITE Marketing - Cleveland, OH
March 2024 to Present
Meet with individuals
Inform them the benefits with gas and electric using NRG as their supplier. Advise them of additional perks. Decision left up to customer regarding choice of supplier. Amazon Fulfillment Associate
Amazon - North Randall, OH
November 2020 to September 2021
• Receive merchandise
• Package merchandise in boxes.
• Add verification label.
• To conveyer for ongoing to Postal.
Airbnb Host
Airbnb/self-employment - Olmsted Falls, OH
May 2017 to December 2019
Airbnb Host using my home in Olmsted Falls, Ohio for Airbnb rental. As Owner
Responsible for the following:
• Setting appointments, Sales and confirming guests and financial reports
• Make house spotless and covid clean,
• Organizing house for next guests.
Customer Service Representative
The Hertz Corporation - Cleveland, OH
November 2017 to January 2018
• Meet with customers
• Communicate the reservation while trying to up-scale reservation.
• Accompany customer to their rental car.
Insurance Agent
Western & Southern Financial Group - Elyria, OH
November 2003 to August 2004
• Representative responsible current customer accounts along with establishing new accounts.
• Educating customers in the value of insurance.
• Determining customer needs, negotiations
• Selling Insurance
Insurance Agent
American Income Life - North Royalton, OH
August 2002 to February 2003
• Insurance agent responsible for setting appointments with Union members.
• Meets with members in members homes to sell products.
• Communication skills. Speaking and active listening skills used for sales. Financial Aid Administrator
Baldwin-Wallace University - Berea, OH
September 1999 to October 2001
• Responsible for Graduate Students in need of loans to complete MBA.
• Request verifications and determine eligibility.
• Communicate financial needs.
• Send to Federal government along with processing center.
• Access any government problem
• Authorize loan
Audit Intern
State of Ohio - Cleveland, OH
December 1987 to February 2001
As an Audit Intern,
• I was responsible for biweekly payroll for the Auditor of State.
• All verifications for workers were compiled and payroll verified. Then added to State of Ohio payroll software and sent to Columbus.
• In addition,
• I worked on Medicaid Fraud.
• I completed overpayments for two dentist, over a ten-year period who committed fraud by charging multiple times for office visits, extracting same tooth, etc. over one million dollars was found in fraudulent payments.
Welfare Caseworker lllE
Lorain County Human Services - Elyria, OH
October 1991 to February 1998
• Interviews client
• Request for verifications needed to meet program eligibility given to client.
• Upon receiving verifications, determines eligibility for cash, food and medical programs within thirty days.
• Reminders sent for verifications.
• If not received,
• Denial of eligibility
Education
Bachelor's degree in Political Science / Communication Cleveland State University - Cleveland, OH
January 1985 to December 1990
Skills
• Customer service
• Clerical experience
• Interviewing
• Case management
• Time management
• Customer support
• Account Management
• Administrative experience
• Public relations
• Payroll
• Analysis skills
• Order fulfillment
• Communication skills
• Typing
• Financial Report Writing
• Customer service
• Supervising experience
• Windows
• Customer relationship management
• Leadership
• Direct sales
• Payroll
• Sales
• Typing
• Office experience
• Communication skills
• Office management
• Social media management
• Marketing
• Analysis skills
• Cold calling
• Intake
• Salesforce
• Outside sales
• Sales Management
Certifications and Licenses
Driver's License
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