Program Specialist Manager
Resume:
Marilyn George
Director of Operations
Malvern, PA 19355
******@*****.***
Professional Summary
1. 25 years in human services
2. Enjoys taking care of people (Adult)
3. Polite, friendly and professional
4. Work well under pressure
5. Communicate clearly and not afraid of people asking questions.
6. Personal Care Administrator license (2023) and working on NHAL.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Program Manager/Program Specialist/Operational Manager.
Elwyn, (Campus)-Philadelphia, PA
March 2019 to Present
- Coordinate Staffing and daily agenda for our individuals.
- Interview and hire needed team player staffing.
- Maintained safety guidelines for our individuals.
- Officiating, attending ISP meetings and advocating for our individuals.
- Relating and updating family when necessary.
- Support Staffing and our individuals as needed on a daily basis. Provide direct care when needed. Drive individuals on medical appointments when needed.
- Perform duties of a program specialist in accordance with State/Local/Federal regulations.
- Administration of training in accordance to regulation to Staff and our individuals.
- Completing monthly and quarterly reports on individuals assigned.
- Reconcile finances, completion of cash ledger and turn in receipts to the PFC on a monthly basis.
- Ensure Staff are current and signed up for training.
- Administrative on call as needed and assigned.
- Utilize Staffing appropriately.
- Complete Biweekly payroll.
Program Specialist
Elwyn, (Campus)-Media, PA
2017 to 2018
- Complete all required documentations for the aging at Day Program.
- Represent, attend and advocate during ISP's with support team members for our individuals.
- Assign daily assignments to Staff.
- Support Direct Staff on the floor when necessary.
- Assist our individuals to complete Fire Safety and Fire Drills.
- Give continuous updates, communicating with team members and family when necessary.
- Advocate for 24 individuals in the Day Program.
- Complete documentation as per DOH regulation for all 24 individuals.
- Daily making sure issues with our individuals are resolved.
- Main communicator, on behalf of our individuals to residential, nursing and other department.
- Ensures confidentiality of individual's records.
- Administer training when necessary.
Program Supervisor
Elwyn, (Campus)-Media, PA
2012 to 2016
Supervise and make sure consumer's guidelines for care followed using ISP and data sheets,
-manage and direct shift responsibilities.
-utilize staffing appropriately.
-manage by following laid out protocols and alert all necessary parties of unexpected emergencies involving our individuals.
- ensures confidentiality of our individuals' records.
- administer training when necessary.
-document and report unusual findings.
-make sure Staff completes documentation of care given.
-supervise Staff in maintaining individuals' environment and physical well-being.
-Follow order of disciplinary actions for Staff in accordance with the PUSS contract,
- Supportive of Staff in accomplishing their duties on the job.
- Complete daily reports of each shift and site supervised.
- complete E-time (payroll system) in a timely manner.
Life Skills Associate (Direct Care Professional)
CRS-Media, PA
2007 to 2012
-give direct care to individuals at Elwyn depending on their needs.
-assist our individuals with activities of daily living.
-document individuals' activities and report unusual findings.
-accompany individuals to doctors' appointments and enrichment outings involving going to activities in the community.
-maintain good upkeep of individuals' environment.
-administering medication.
-providing care according to individuals' treatment and set goals.
Education
MBA
Springfield College - Springfield, MA
2020
Assoc. in Nursing
Harcum College
2018
B.S. in Medical Technology
Rush University- College of Health Sciences Chicago - Chicago, IL
2001
Associate in Liberal Arts and Sciences
Harry Truman College Chicago - Chicago, IL
1996 to 1998
Skills
• SKILLS: Microsoft Outlook, Word and Excel computer programs
• Case Management
• Developmental Disabilities Experience
• Program Management
• Medication Administration
• Supervising Experience
• Social Work
• Typing, excel, powerpoint and microsoft programs
• Recruiting
• Individual / Group Counseling
• Nursing
• Medical Records
• Clinical laboratory experience
• Human resources
• Laboratory experience
• Phlebotomy
• Microsoft Office
• Computer skills
• Leadership
• Supervising experience
• Teaching
• Financial acumen
• IDS
• Mobile devices
• Customer service
• Kronos
• Sales
• Geriatrics
Certifications and Licenses
CPR Certification
September 2023 to September 2024
Yearly training with the Red Cross
First Aid Certification
September 2023 to October 2025
Bi yearly certification
CNA
February 1991 to Present
Driver's License
October 2023 to October 2027
Personal Care Administrator License
November 2023 to Present
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