Customer Service Sales Associate

KAREN ROGERS

Derby, US ***** 316-***-**** ********@*****.***

Dynamic and results-oriented professional with extensive experience in customer service and management, notably at Big Lots. Excelled in enhancing customer satisfaction and streamlining operations, demonstrated by a top sales associate position at Select Comfort for five years. Skilled in inventory management and Microsoft, with a strong aptitude for decision-making and a commitment to professionalism and courtesy. Professional and ready for any role. Finds it very important to be capable, and of being detailed, efficient, and accurate. Strong focus on adapting and changing needs to achieve results, if necessary. Cheerful, trustworthy, dedicated, and reliable, offering strong multitasking, problem-solving and communication skills. Cashier/Customer Service Cashier, 10/2018 - 10/2020 Walgreens Boots Alliance – Wichita, KS

• Greeted customers entering store and responded promptly to customer needs.

• Welcomed customers and helped determine their needs.

• Worked flexible schedule and extra shifts to meet business needs.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Built relationships with customers to encourage repeat business.

• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

• Helped customers complete purchases, locate items, and join reward programs.

• Restocked and organized merchandise in front lanes.

• Assisted customers with returns, refunds and resolving transaction issues.

• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

• Addressed customer needs and made product recommendations to increase sales. Provided backup support for other departments when needed, showcasing versatility within the retail environment.

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• Promoted store promotions and incentive programs to increase overall sales revenue.

• Managed inventory levels effectively, reducing stock shortages and minimizing wastage.

• Implemented loss prevention strategies, reducing instances of theft at checkout.

• Facilitated positive shopping experience, greeted customers warmly upon entry.

• Improved efficiency, organized checkout area for optimal workflow. PROFESSIONAL SUMMARY

WORK HISTORY

• Set up new sales displays each week with fresh merchandise. Customer Service/Garden Specialist/Cashier Assistant, 04/2012 - 12/2014 Home Depot – Wichita, KS

Provided excellent customer service by promptly addressing concerns or questions related to garden care or design elements.

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Continued learning about plants, gardening techniques and best practices to provide customers with accurate and constructive information.

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Communicated with customers by answering questions and addressing concerns to provide clients with regular updates on garden status.

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• Performed cash, card, and check transactions to complete customer purchases.

• Engaged in friendly conversation with customer to better uncover individual needs.

• Stocked merchandise, clearly labeling items, and arranging according to size or color.

• Listened to customer needs and desires to identify and recommend optimal products.

• Managed efficient cash register operations.

• Built customer loyalty and retention by delivering excellent shopping experiences. Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

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• Prioritized helping customers over completing other routine tasks in store.

• Recommended complementary purchases to customers, increasing revenue.

• Met customer needs through polite, friendly and attentive service.

• Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.

• Helped customers complete purchases, locate items, and join reward programs.

• Addressed and resolved complaints quickly to maintain customer satisfaction.

• Helped at the Returns Desk resolving complaints and providing the customer with what they needed.

• Resolved customer complaints with patience and professionalism, maintaining store reputation.

• Processed refunds and exchanges in accordance with company policy. Sleep Expert, 12/2005 - 04/2012

Select Comfort – Wichita, KS

Top sales associate in the store for five years by assisting customers in their selection of beds and bedding to provide a perfect night's sleep.

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Enhanced patient satisfaction by delivering personalized care and addressing individual needs throughout the treatment process.

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Improved patient sleep quality by conducting comprehensive sleep assessments and providing tailored recommendations.

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• Cleaned and sterilized equipment and surfaces.

• Changed out beds and bedding on the sales floor. Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.

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• Maintained the store's appearance

• Inventory control

• Assured that the sales were processed correctly and that the register was at all times accurate. Assistant Manager, 09/2003 - 12/2005

Big Lots – Wichita, KS

• Supervised day-to-day operations to meet performance, quality and service expectations.

• Maintained a clean, safe, and organized store environment to enhance the customer experience.

• Developed strong working relationships with staff, fostering a positive work environment.

• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

• Managed inventory levels to minimize stockouts while reducing overhead costs.

• Generated repeat business through exceptional customer service.

• Setup planograms to help promote sales of new merchandise and/or seasonal merchandise. Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

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Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

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Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

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• Improved customer satisfaction by resolving complaints and inquiries promptly. Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.

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• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

• Oversaw daily operations to maintain store cleanliness and organization.

• Improved operational efficiency by adopting new technology for inventory management. Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

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• Maintained professional demeanor by staying calm when addressing unhappy or angry customers. Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

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• Helped to set up and establish, and open two new stores in Wichita.

• Helped to close one of the older stores in Wichita. Was instrumental in cleaning up and organizing the stockroom of the fourth city store, preparing it for the new Dock to Stock program that was new to the company.

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Running the Dock to Stock program to expedite getting the shipped in merchandise to the sales floor and on display.

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Customer Service Representative, 01/1999 - 04/2003 Wichita Eagle Newspaper – Wichita, KS

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.

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Multitasking included: typing Classified Ads, typing Classified Auto Sales, Paginating the newspaper, typing the text for the Retail Sales, and typing the Legals for publication.

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• Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.

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• Consistently met or exceeded performance goals, contributing to the overall success of the call center. Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.

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• Detailed payment options and explained price, receipt and billing details to customers.

• Followed-through on all critical inter-departmental escalations to increase customer retention rates. Bachelor in Education: Education, 06/1971

Eastern Illinois University - Charleston, IL

• Customer service excellence • Reliability and punctuality

• Microsoft Office • Time management skills

• Patience and Empathy • Internet

• Phone Etiquette • Written and verbal communication

• Organizational abilities • Typing (abt 80 words per minute)

• Professionalism and Courtesy • Inventory Management

• Decision Making Aptitude • Management

Select Comfort: Top Sales Associate for 5 years

EDUCATION

SKILLS

ACCOMPLISHMENTS

Walgreens: Was the winner of amount of sales generated for a new facial product through demonstration and sales.

Big Lots: Establishing and running the Dock to Stock program. CPR Certificate

Ready to accept any challenge given.

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