Business Analyst It

Chauncey Spencer

***************@*****.*** 214-***-**** Dumas, Texas

IT Business Analyst Driving Process Optimization

Experienced IT Business Analyst with expertise in business process improvement, system administration & monitoring, and technical training across various industries, including wireless, banking, and pharmaceuticals. Skilled in business analysis, gathering user process requirements, and optimizing marketing list management to align with business objectives. Adept at providing user application support, overseeing SharePoint site management, and leveraging system reporting tools for efficient project execution. Proven ability to lead vendor/offer management and streamline process flows to drive operational efficiency and achieve impactful business outcomes.

CORE SKILLS IT Business Analyst User Application Support Vendor Management Budget Management Project Execution Cross-functional Collaboration Cloud Solutions Implementation Stakeholder Engagement Data Analysis Process Optimization System Integration Change Management Quality Assurance Client Relationship

CAREER HISTORY

Maxor National Pharmacy Services, Amarillo, TX – IT Business Analyst 2018 - Present

Experienced IT Business Analyst adept at gathering requirements, analyzing systems, and delivering actionable solutions to enhance business processes and drive system improvements.

Reduced workflow inefficiencies by 25% through in-depth stakeholder interviews and process evaluations, leading to impactful solutions.

Enhanced software functionality and user experience by 30% by collaborating with cross-functional teams to develop and implement system upgrades.

Judge Group, Las Colinas, TX – Citigroup Contractor, IT Business Analyst 2017 - 2018

Proficient IT Business Analyst skilled in marketing campaign management, data analysis, and process optimization using IBM Campaign, Cognos, and Salesforce tools.

Improved 20% campaign execution efficiency by streamlining marketing workflows through troubleshooting flowcharts.

Reduced project delays by 15% by optimizing team collaboration and resource sharing through centralized SharePoint site management.

AT&T, Richardson/Amarillo, TX – Sr Marketing Database Manager 2009 - 2016

Expertise in end-user support, system administration, and training for marketing and digital asset management tools.

Delivered system administration and training for Aprimo Marketing Studio, enhancing user adoption rates by 25% through improved process documentation and support.

AT&T, Richardson, TX – IT Technical Training/Analyst 2000 - 2009

Expertise in technical training, system implementation, and performance testing across diverse operational teams & systems.

Successfully led implementation training across multiple markets, converting systems to a unified billing platform, achieving seamless integration with 80% travel commitment.

EDUCATION & CERTIFICATION

Southwestern Christian College, Terrell, TX BS

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