Service Representative Customer
Resume:
Melvin Williams
Philadelphia, PA 19147
******************@*****.***
Objective
To acquire employment as a customer service representative that will capitalize on existing work experience and continued education.
Summary of Professional Attributes
Proactive individual with a strong desire for continued growth and improvement as demonstrated by current enrolment in The Sierra Group Academy.
Proven communication skills as demonstrated by a successful work history, which required strong personal interaction, as well as a high need for consumer satisfaction and attention to detail. Possess a firm knowledge of office technology, organizational tools and business communication strategies including MS Office and internet navigation; hold a strong capacity to learn proprietary software systems.
Professional History
InspiriTec, Philadelphia,Pa 06/20-04/22
Customer Service Representative Unemployment Compensation Triage
• Inbound calls to Pennsylvania Unemployment
• Logging in claimants issues with claims
• Issuing ticket number to claimant to track in the queue InspiriTec, Philadelphia, Pa 2020-2021
Customer Service Representative
• Inbound calls to Pennsylvania Pandemic Unemployment Assistance
• Assisting customers with Pandemic Unemployment claims
• Finding issues on their claims
• Advising on submitting documentation needed for claims
• Assisted with filing weekly claims
Veterans Concerned Group 501(c)3 Philadelphia, PA (2019-2020) Administrative Assistance
• Internet Research
• Creating Documents
• Daily use of MS Office (Word, Excel, PowerPoint, Publisher, Outlook)
• Writing grant proposals
• Type: 25 wpm
• Research and apply for grants
• Handle Social Media Accounts
InspiriTec, Philadelphia, PA (2018-2019)
Customer Service Representative
• Accepted inbound calls for the Affordable Care Act contract, assisting callers by filling out applications for medical assistance.
• Utilized call tracking software for each call via data entry.
• Developed customer interaction skills by providing quality assistance.
• Referred callers to the correct governmental department by using probing questions to gather information and determine the caller’s needs.
• Used language line translation service for callers whose first language was not English. Outley House, Philadelphia, PA (2007-2009)
Residential Aide
• Effectively managed the front desk while also conducting client intakes and ensuring that all information was accurately captured and maintained.
• Conducted nightly headcounts to make sure all residents were safe in their rooms at appointed times; conducted routine security checks to further ensure a protected environment. Marmelstein’s Inc. Retail and Wholesale, Philadelphia, PA (1996-2000) Customer Service Representative
• Interacted with interior designers to take orders and offer suggestions / ideas relating to fabric types, draperies and hardware.
• Sold products over the telephone and in person, while maintaining a consistent knowledge of trends within the industry.
AT&T, Philadelphia, PA (1991-1995)
Sales Associate
• Developed a positive and growing customer base through enhanced communication strategies, while learning and pushing new products to existing customers.
• Increased overall revenue for the company through the sales of business communication tools and strategies
Education
The Sierra Group Academy, Philadelphia, PA (Present) Study Office Technology and Specialized Business Courses Settlement School of Music, Philadelphia, PA (1983-1985) Certification in Music Theory and Composition
American Institute of Design, Philadelphia, PA (1978-1980) Earned Associate Degree in Architectural Designs
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