Customer Service Assistant Director

Deidra Gayle Spence Phone: 229-***-****) **** Pinto Drive Albany Georgia 31705

Email: ******.********@*****.***

Professional Summary: Seasonal machine operator in a production warehouse. Leadership skills and overseer of multiple staff and students in a learning facility. I also have eleven years experience as a paraprofessional, substitute teacher, preschool, toddler teacher.

Skills: Operating various office equipment ( copier, scanner, multiple line phones,) knowledgeable of various computer operating programs, excellent customer service skills and multitasking and conflict resolution.

Work Experience

•Childcare Network#216 (June 2024-September 2024) Center Director

• Childcare Network #217 (January 2024- June 2024) Assistant Director.

• Childcare Network #215 (August 2019-2023) I was an assistant Pre-K teacher for children between ages four and five.

• Alphabet Academy (October 2018- July 2019) I am a lead teacher for children ages three - five years of age. I also teach an after school program for ages nine - twelve at the facility. I am also the Assistant Director of the center and my duties are to take payments, writing receipts, prepare breakfast, snack and lunch for children, enroll and recruit new students, handle office paperwork, manage staff and parent conferences as well. I am responsible for the daily operations of the learning center and making sure the environment is safe for all of the students and staff.

• Teleperformance Communications (January 2018- October 2018) I was a customer service representative for AT&T as well as Directv Salesman for AT&T. I resolved customer issues with their devices and also took payments amongst other duties with dealing with cell phone services and technical issues. I had to be able to use a computer and type at 45 wpm.

• Hero’s Instillment Academy (November 2016- September 2017) I transported children from their home school to our after school facility. I prepared snacks upon arrival, helped with homework as well as activities and experiments to keep the children entertained and we also prepared dinner as well prior to the parents picking them up.

• Albany State Early Learning Center (October 2013- March 2016) I was a substitute teacher and teacher assistant for 2 and 3 year olds and Preschoolers. I was the extended day teacher. I helped with homework I prepared snacks as well as occasionally field trip chaperoning.

• Children Church Teacher at First Bethesda Baptist Church (January 2012- December 2014) During the Pastor Study I take the children of the church all between the ages of 4 and 13. I would have biblical worksheets and assignments to occupy the children while the parents enjoy the pastor’s sermon. We also had fun games and prizes that I would reward the children with after we review what we have learned.

• Internship/ Substitute/ Paraprofessional For Alice Coachman Elementary (January 2011- January 2012) I was a teacher assistant in the classroom. I made copies, filed papers, graded students paper and guided children as they walked to the cafeteria as well as getting the children to the bus ramp. I chaperoned children on field trips. I did parent teacher conferences and parent workshops after school as well.

• Phoebe Putney Temporary Agency Crothall (December 2009- April 2010)

Maintaining the entire first floor of the hospital and the Emergency Room. I mopped, took the trash out, changed linen on patients bed and kept rooms sanitized for the patients and the relatives of the patients.

• Staff Management (January 2006- May 2009) Assembly line worker, pelletizing and packaged boxes of combos, kudos and marathon bars. Salwasser machine operator in variety pack department while operating the pallet jack in shipping and receiving.

Education

• Albany Technical College GED

• Albany Technical College Early Childhood Care & Education Certificate

• Albany Technical College Teaching Specialist Degree

• 40- Hour Directors Training (Distance Learning) From Bright From The Start

•First Aid & CPR Certification

References Upon Request

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