Business Analyst Operations
Resume:
VISA STATUS
U.S. Citizen
LATA KUKREJA
***********@*****.***
West Chester, OH 45069
https://www.linkedin.com/
in/lata-k-235bb52/
C O N T A C T
P R O F E S S I O N A L E X P E R I E N C E
O B J E C T I V E
E D U C A T I O N
Business Analyst with over 13+ years of IT experience-9 years of experience supporting business solution software and analyzing business operations and 4+ years in development, production support and system analysis. Aiming to utilize my strong prioritization skills and analytical ability to achieve the goals of my organization. Possess a M.S. in Information Systems and MMS in Marketing.
Senior BUSINESS ANALYST (Consultant)
Fifth Third Bank / Cincinnati, OH / 05/2015 – 11/2023 Senior BUSINESS ANALYST (Consultant)
CITIGROUP / Columbus, OH / 06/2014– 04/2015
• Develop business architecture using requirements such as scope, processes, alternatives, and risks.
• Translate stakeholder requirements into different tangible deliverables such as functional specifications, user cases, user stories, workflow/process diagrams, data flow/data model diagrams.
• Evaluate risks related to requirements and create plans to mitigate them.
• Arrange client reviews of software under development, ensuring client satisfaction.
• Refine Product backlog and work with product owner to prioritize the user stories.
• Work with the QA team by overseeing test plans and test cases and performing some aspects of testing.
• Work extensively with DB2 database and write SQL queries to extract data
• Map and configure data to create web workflows in conjunction with Java code.
• Mentor junior business analysts by imparting them knowledge of business processes, methodology and work culture.
• Work with digital tools like Webex, Microsoft Teams and SharePoint to collaborate with teams in different geographical locations.
M.S. Information Systems
Northern Kentucky University,
M.S. in Management Science
SIBM, India
K E Y S K I L L S
Mentoring and Training
Microsoft Office Suite
SQL Expert
Write and AtTask Proficient
Project Tracking Tools
JIRA, Rally, VersionOne
DATABASES
DB2, SQL Server, Oracle
LATA KUKREJA
P R O F E S S I O N A L E X P E R I E N C E
• Engage client to gather software requirements/business rules and ensure alignment with development teams.
• Analyze client’s business requirements and processes through document analysis, interviews, workshops, and workflow analysis.
• Communicate client’s business requirements by constructing easy- to-understand data and process models.
• Identify and reconcile errors in client data to ensure accurate business requirements.
• Create project scope, estimate project costs and write functional requirement documents, user stories.
• Analyze projects to help program managers reach make or buy decisions. Understanding of ROI, SWOT Analysis, GAP Analysis, Impact Analysis, Cost Benefit Analysis and Feasibility Study.
• Develop test cases using QC/ALM and co-ordinate UATs.
• Work with stakeholders, development team and business to drive successful completion of projects using the hybrid of Agile and Waterfall methodology
• Understand processes, develop workflows and coordinate between business departments and technical team to develop small in-house applications.
• Demonstrated technical knowledge to understand the various technical touch points to understand dependencies
• Manage requirement changes, create ad hoc reports and resolve issues.
• Production support for applications as well as servers used for hosting applications and doing surveys i.e. UNIX servers and windows servers as well as archiving the studies.
• Worked with SQL Server 2008 to write SQL Queries, stored procedures.
• Tested enterprise-wide projects.
Company
TOOLS
Document Management Tools
Visio, Axure
ANALYST, Business Systems
Convergys / Cincinnati, OH / 08/2009– 03/2014
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