Customer Support Service
Resume:
Kaylah Pitts-Davis
Palmetto, GA *****
***********@*****.***
Professional Summary
Versatile customer service representative with 10 years of experience in various roles, including phone customer support, security guard, dispatcher, and receptionist. Proficient in troubleshooting computer issues, handling customer inquiries, and maintaining a high level of customer satisfaction. Possess strong organizational skills, technical knowledge, and the ability to work in fast-paced environments. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Phone Customer Support
IWP Technologies LLC-Palmetto, GA
June 2014 to Present
of windows-based applications including Microsoft Office Suite and proprietary software packages.
•Responsible for Helpdesk support for external customers and employees networked and standalone users.
•Handled day to day troubleshooting of computer workstations and printers. Case Picker
STORD Warehouse-Atlanta, GA
May 2022 to September 2024
• Efficiently picked and packed customer orders in a fast-paced warehouse environment
• Utilized handheld scanners to accurately locate and retrieve items from designated storage locations
• Operated forklifts or other equipment to transport heavy or bulky items within the warehouse
• Adhered to safety protocols and guidelines while handling inventory and operating machinery
• Assisted in inventory management by conducting regular stock counts and reporting discrepancies
• Maintained a high level of accuracy by double-checking order details and verifying product codes
• Contributed to process improvement initiatives by providing feedback on workflow efficiency
• Maintained a clean and organized work area to promote a safe working environment Security Guard
Securitas-Atlanta, GA
February 2023 to April 2024
1. Observing and reporting
2. Protecting a company's property, employees, and visitors from potential threats, such as theft, vandalism, and terrorism
3. Regularly patrol the property to ensure safety and security, Monitor surveillance cameras and alarms, and inspect the property
4. Respond to emergencies, such as calls for security or alarms, and contact the authorities when needed 5. Perform security checks, such as bag checks or metal detectors 6. Write reports on what they observed and any incidents that occurred FRS
USPS (United States Postal Service)-Palmetto, GA
November 2023 to February 2024
• Sorted and distributed incoming mail to appropriate departments, ensuring timely delivery
• Processed outgoing mail by weighing, stamping, and labeling packages and envelopes
• Maintained accurate records of all incoming and outgoing mail using computerized tracking systems
• Operated postage meter machines to affix correct postage on outgoing mail items
• Assisted in the preparation of bulk mailing projects, including collating documents and inserting materials into envelopes
• Performed routine maintenance on sorting equipment to ensure optimal performance
• Handled confidential or sensitive information with utmost discretion and maintained strict confidentiality protocols
• Collaborated with other departments to coordinate interoffice deliveries and courier services as needed
• Resolved customer inquiries regarding lost or misdirected mail in a professional and efficient manner
• Managed inventory of office supplies related to mailing operations, restocking when necessary AAA Dispatcher
AAA The Auto Club Group-Dearborn, MI
February 2021 to August 2022
1. Monitored various technology systems to ensure proper functionality and routing of service and tow vehicles, and make decisions to reassign resources as needed. 2. Helping communicate with technicians, filing paperwork, updating client information, assisting with proper billing and charges, and other dispatch related tasks. 3. Making decisions quickly. They prioritize calls by level of importance, so they need to recognize the difference between emergencies and nonemergency's
Customer Service Representative
Athena Care Health-Atlanta, GA
April 2020 to November 2021
• handling inbound calls, scheduling appointments, and addressing patient inquiries.
• Working with customers to resolve issues and identify new opportunities
• Communicating clearly and professionally with customers, also having a friendly, patient, and pleasant attitude
• Developing knowledge of the support bundle and other solutions
• Working with internal teams and account owners
• Building customer trust and having empathy
Mortgage Customer Service Rep
Wells Fargo-Jacksonville, FL
October 2018 to February 2020
1. handling loans and customer’s accounts while giving the best customer service experience 2. listening to customers, providing solutions, navigating servicing systems, and serving as a liaison between customers and the organization, quick thinking and problem-solving skills while adhering to compliance protocols and working challenging hours. 3. Processing mortgage payments and setting up payment 4. Proactively reviewing loan accounts for potential talking points 5. Complying with confidentiality and personal information requirements 6. Maintaining familiarity with systems and applications Security Officer
Allied Universal Security Services, Systems and Solutions-Palmetto, GA January 2018 to March 2019
•Enforced security regulations
•Provided documented status reports of daily operations
•Monitored incoming and outgoing of equipment
• Provided surveillance and protection to employee and equipment. Security Officer
NORRED AND ASSOCIATES-Hapeville, GA
March 2016 to August 2017
•Provide on-site patrol of campus environment
•Controlling the entrance and departure of employees, visitors, and vehicles.
•Monitoring surveillance cameras to watch for any disruptions of unlawful activities.
•Provided communication with various department to ensure safety protocols.
•Maintained detailed reports on daily activities and incidents to management Housekeeper
Defender Services-Atlanta, GA
June 2014 to January 2017
• Clean rooms and bathroom with prescribed equipment and to the required standard
• Replace and supply toiletries on regular basis
• Report repairs where necessary
• Collect food trays from rooms and return to the kitchen
• Clean spills in rooms and other parts of the hotel
• Dispose of trash in an environment friendly manner Receptionist
Towery Chiropractic-Newnan, GA
April 2016 to November 2016
• Welcoming visitors and directing them to the correct person or office, Providing customer service and clerical support in an office setting
• Answering, screening, and transferring phone calls to the correct person or department
• Taking messages and scheduling appointments for employees, Receiving, sorting, and delivering mail and packages
• Displaying good listening skills, and be able to provide accurate information. Displaying my strong communication and organizational skills, be able to multitask, and pay close attention to detail. Cashier/Customer Service
Family Dollar-Atlanta, GA
March 2015 to October 2016
Duties to help and assist customers provide excellent customer service and to make sure the customer feel they are always safe and comfortable.
Education
High school diploma or GED in Computer Science
Benjamin Banneker Shs - College Park, GA
August 2000 to May 2014
Skills
• Organizational skills
• Customer service
• Troubleshooting
• Willing to stretch existing working hours to accommodate work
• VPN
• Microsoft Windows Server
• Software Troubleshooting
• Operating Systems
• Windows
• Technical Support
• Computer Networking
• Help Desk
• Kitchen experience
• Resolving complex problems
• Good time management skills
• Computer skills (Office 365, Windows 10, Android, iOS)
• Courteous with clients, customers, and staff
• Obtain customer loyalty.
• Network Support
• VPN
• Ability to perform work duties pertinent to high standards and unusual surroundings
• Technical support
• TCP/IP
• Active Directory
• Strong interpersonal and communication skills
• Food service
• Reach truck
• Customer service
• DHCP
• LAN
• Ability to build productive relationships.
• DNS
• Ethernet
• WAN
Certifications and Licenses
Driver's License
First Aid Certification
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