Remote project manager, project coordinator, data analyst, operations
Resume:
Lawrenceville ***** 770-***-**** **********@*****.***
Results-driven healthcare management professional
with over 6 years of experience in optimizing
operational processes and leading project teams.
Proven ability to achieve a 25% increase in client satisfaction and a 20% reduction in processing time through effective project management, stakeholder
communication, and process improvements.
Proficient in project management methodologies
(Agile, Waterfall), tools like Asana and Microsoft Project, and data analysis. Eager to leverage strong analytical and leadership skills in an entry-level project management role.
PROFESSIONAL SUMMARY
WORK EXPERIENCE
Specimen Processing Technician
Emory Healthcare
Collaborated with laboratory scientists to collect and organize data, enhancing workflow efficiency
by 15% through improved data handling processes.
Developed a Python program that automated data
entry processes, saving an estimated 10 hours of
manual work per week and increasing overall data
processing efficiency by 30%.
Expedited critical test results by promptly notifying medical personnel of abnormal findings,
improving response time by 20%.
Provided exceptional customer service under
pressure, consistently receiving positive feedback from supervisors and peers for effective
communication and professionalism.
12/2022 – PRESENT JOHNS CREEK, GA
Intake Manager
Rotech Healthcare
Streamlined the intake process by implementing
new protocols, resulting in a 25% increase in client satisfaction and a 30% improvement in task
accuracy.
Led a team of six intake coordinators in a
comprehensive overhaul of the intake process,
which improved team efficiency and resulted in a
20% reduction in processing time.
Analyzed operational data to identify trends,
leading to a 30% reduction in processing time by
implementing targeted improvements and best
practices.
07/2016 – 12/2022 DULUTH, GA
WORK EXPERIENCE
Developed comprehensive training materials for
new staff, decreasing onboarding time by 40% and
ensuring consistency across training sessions.
Intake Representative
Care Medical - Durable Medical Equipment and
Supplies
Resolved escalated issues with professionalism,
improving client retention rates by 10% through
effective problem solving and relationship
management.
Managed high call volumes of over 100 per day,
achieving a customer satisfaction score above 90%
through attentive and empathetic service.
Identified and implemented process
improvements, increasing operational efficiency by 20% and enhancing overall service delivery.
Maintained strict confidentiality of client
information, ensuring compliance with HIPAA
regulations and company policies.
08/2015 – 07/2016 DULUTH, GA
PROJECT MANAGEMENT SKILLS
Applied in leading cross-
functional teams to
achieve project
milestones
PROJECT MANAGEMENT PRINCIPLES
Utilized Agile
methodologies to ensure
flexibility and
responsiveness in project
developments
AGILE AND WATERFALL METHODOLOGIES
Conducted risk
assessments in previous
roles, reducing project
delays by identifying
potential roadblocks
early
RISK ASSESSMENT AND MITIGATION
Nilam Sharma
EDUCATION AND CERTIFICATION
Programming for Everybody (Python)
Certification
University of Michigan
01/2024 – 12/2024 ANN ARBOR, MI
Project Management Professional
Certificate
IBM
12/2023 – 12/2024
Foundations of Project Management
Certification
01/2024 – 12/2024
Nursing No Degree Obtained
Bachelor of Science
Completed coursework in clinical skills, healthcare management, and patient care.
05/2017 ATLANTA, GA
TECHNICAL SKILLS
Analyzed data to inform
decision making,
contributing to a 15%
increase in reporting
accuracy.
DATA ANALYSIS AND REPORTING
Developed automation
tools, saving 10 hours of
manual work per week
and increasing efficiency
by 30%.
PROGRAMMING IN PYTHON
Skilled in creating
professional
presentations and
reports using Word, Excel,
and PowerPoint.
MICROSOFT OFFICE SUITE
Proficient in Asana and
Microsoft Project for task
management, enhancing
team collaboration and
project outcomes.
Professional
PROJECT MANAGEMENT TOOLS
INTERPERSONAL SKILLS
Worked in cross-
functional teams,
improving performance
metrics by 20%.
TEAM COLLABORATION
INTERPERSONAL SKILLS
Facilitated team
discussions to resolve
conflicts, leading to a
15% increase in project
alignment.
EFFECTIVE COMMUNICATION
Delivered high-quality
service, resulting in
positive client feedback
and maintaining a
satisfaction score above
90%.
CUSTOMER SERVICE ORIENTATION
Mentored new staff,
reducing onboarding
time by 20% and
enhancing team
cohesion.
MENTORSHIP
Demonstrated ability to
work independently and
drive projects forward
without direct
supervision.
Professional
SELF-MOTIVATION AND INITIATIVE
Strong Leadership Skills
Effective Communication
Interpersonal Skills Adaptability
Technical Proficiency Data Analysis
Project Management
STRENGTHS
LANGUAGES
Full
ENGLISH
Native
GUJARATI
Native
HINDI
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