Experienced Fraud Investigator

Abdallah Zebi (MBA)

Criminal Justice, Forensics & Translation

Address Mansfield, TX, 76063

Phone 682-***-****

E-mail ********.****@*****.***

A dedicated fraud investigator skilled in providing risk assessment and transaction reviews to prevent fraud. Skilled at reviewing and reconciling accounts, preparing, and conducting reports on financial status, financial verification, and document authentication. Specialize in Merchant accounts, Debit or Credit Card fraud investigations and applying statistical analysis to data to identify and prevent fraud while following Laws and Regulations (Reg E. Reg D. Reg Z, Reg CC). Committed to strategic planning and delivery of large-scale objectives while maintaining highest levels of integrity and respect. Applies advanced technical, business and logistics acumen to streamline processes. Adept at driving cross-functional teams within high-pressure and deadline-driven environments. Bilingual security management professional familiar with standard security practices and operational requirements.

Skills

Daily incident reporting and Company risk management.

Experienced in client facing work, and sale of products.

Experienced in customer service support.

Knowledge of Safety and security regulations.

Debit & Credit Card Fraud Investigation.

Excellent written and verbal communication skills.

Developing and Maintaining an Efficient Workflow.

Preparing and Delivering Records to Senior Management.

Strong attention to detail and accuracy.

Debit and Credit card (under writing).

Skilled in Word, PowerPoint, and Excel.

Experienced in filing Suspicious Activity Reports, Salesforce, PEGA, and LexisNexis

Work History

JP Morgan Chase Bank December 2021 to Present

IM Fraud Specialist– Trainer at JP Morgan Chase Bank, Plano, TX (December 2021 – December 2022)

Merchant Fraud Analyst – Trainer at JP Morgan Chase Bank, Plano, TX (December 2021 – January 2023)

Senior Fraud Analyst – Trainer at JP Morgan Chase Bank, Plano, TX (January 2023 - Current)

Investigate debit card fraud claims, business accounts and provide a fair decision based on research.

Evaluate and analyze data from multiple sources in a fast-paced environment.

Handle client inquiries and complaints. Provide product and service information.

Knowledge of fraud investigations (Reg E. Reg D. Reg Z, Reg CC, SAR).

Clear understanding of transactional details and financial documents.

Able to manage and prioritize tasks based on the business needs, Including client accounts.

Managing time and workloads to meet departmental expectations.

Communicate effectively with customers and bank personnel working towards appropriate resolutions.

Protect all confidential and sensitive information and investigation details.

Mass Mobile LLC, Arlington, TX January 2018 to November 2021

Fraud Monitoring & Prevention Manager

Established company-wide security best practices and protocols to mitigate risk of data breach.

Oversaw team of security/loss prevention officers and managed scheduling and performance evaluations.

Led effective allocation of resources, budget, inventory, training support and team building.

Recorded incident reports with detailed accounts of occurrences.

Build and maintain client relationship (Resolve sales issues & complaints)

Identified, developed, implemented, and maintained security protocols for organization.

Implemented surveillance cameras to investigate loss, fraud, theft and abuse by employees or visitors.

Developed improved training methods with focus on public safety and officer awareness.

Monitored video surveillance feed and system alerts for suspicious activity.

Checked Inventory and kept company's assets protected from theft and fraud.

Developed and implemented procedures for minimizing the loss of merchandise.

Managed a team of 19 Security officers and 5 Shift managers.

Relief net Roadside Services, Dallas, TX April 2012 to November 2017

Dispatch Manager

Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.

Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.

Recruited, interviewed, and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion, or reclassification to meet staffing requirements.

Reported to management operational activities and maintained current records. Prepared budget reports and identified resource and labor needs for forecasted workloads.

Tracked and reviewed charts, graphs, schedules, and other statistics to maximize on-time performance, minimize customer wait times and service disruptions.

Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.

Coordinated repairs to vehicles to maintain fleet operations.

Managed a team of 6 dispatchers and 27 drivers and client accounts.

Education

Bachelor of Arts: Criminal Justice, 2017-01 - 2018-12

The University of Texas at Arlington - Arlington, TX

Minor: Minor in Arabic Language and Translation, 2017-01 - 2018-12

The University of Texas at Arlington - Arlington, TX

Minor in Forensics Investigations, 2017-01 - 2018-12

The University of Texas at Arlington - Arlington, TX

Masters of Arts: Criminology Law & Criminal Justice, 2019-01 - 2020-12

The University of Texas at Arlington - Arlington, TX

Software

Word, PowerPoint, Excel, Databases, spreadsheets, LexisNexis, Admin Tool, and Computer Programming.

Microsoft Excel Training, Beginner, Intermediate and Advanced (At JP Morgan Chase)

Languages

Arabic

English

Accomplishments

Spring 2017 & Fall 2018 Dean’s List (UTA)

Graduated CRCJ Bachelors (Minor in Translation) with an overall 3.66 GPA

Graduated CRCJ Master’s degree (Certification in Cyber Crime) with an overall 3.75 GPA

Learned and mastered 4 different Queues in 6 Months (Debit Card Fraud, Previous role).

Top performer in the current department with a 127% IPH with 100% + Quality.

Certifications

Certificated in working with Recombinant DNA Molecules (University of Texas at Arlington)

Certificated in Responsible Conduct in Research “RCR” (University of Texas at Arlington)

Certified in Conflicts of Interests in Research: Disclosure, Management and Reporting (University of Texas at Arlington)

Certified in IACUC Field Research Training (University of Texas at Arlington)

Certified in IACUC General Training (University of Texas at Arlington)

Certified in Human Subjects Protection “HSP) (University of Texas at Arlington)

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