Customer Service, Inside/Outside Sales, Site Management, Compliance
Resume:
EXPERIENCE
SITE MANAGER, PICK N PULL AUTOMOTIVE DISMANTLING SPARKS, NV
DECEMBER 2023 – PRESENT
Recruitment, screening, onboarding, and training of new employees across three departments. Develop morale and comradery to strengthen teamwork and accountability amongst employees. Exemplify perseverance through finding ways to win. Ability to maintain strong, reliable relationships with internal partners and suppliers, vendors, customers. Train and supervise heavy equipment operators. Train and develop sales and production line supervisors. Certified in operation of front-end loader, 4x4 forklift, car crusher/compactor. Manage payroll. Responsible for management and continuous improvement of P&L. Responsible for successful vehicle procurement. Maintain environmental compliance of worksite. 2100+ days safe onsite. Company-wide excellence recognition through achieving strongest-profitability in vehicle sales overall for all stores in Spring 2024. Commitment to creative solutions to challenge market-influenced obstacles.
AREA MANAGER, BRINKS HOME SECURITY RENO, NV
AUGUST 2023 – DECEMBER 2023
Coordinate regional sales strategies per zip code based on demographic analysis. Encourage and train D2D sales reps on best practices for presentation and closing sales. Emulate resilience through working in the field side by side with reps. Develop rep’s abilities to overcome challenging objections commonly experienced in face-to-face sales interactions. Exemplify positivity and demonstrate commitment to process. Foster safe environment for competitive atmosphere. Cultivate “accountability” mindset amongst reps. Incorporate frequent self-evaluation. Prepare reps to manage and maintain multiple accounts. Constant commitment to furthering market knowledge. Skilled assessment of customer value vs. price trends in the market.
LOGISTIC SALES EXECUTIVE, ITS LOGISTICS, RENO, NV
AUGUST 2022 – AUGUST 2023
Expertise in producing a multifaceted approach to customer/shipper needs. High proficiency in identifying/generating new leads and negotiating contract-rates with both internal clients and external contractors. Strength in maintaining strong relationships with high-value contractors. Ability to adapt rapidly within dynamic market and constant legislative changes. Effective capacity forecasting. Adherence to 99.5% OTP and OTD requirements. Maintain commitment to legal compliance and adherence to operating ethically and transparently. Ability to excel upward, including placement to the most challenging sales team in the company; tasked with servicing two of the largest high-value customers in the organization (UPS, Amazon). Ability to work 80+ hour workweeks when necessary for success in peak seasons. Intense dedication to the success of the team and the organization.
ASSISTANT GENERAL MANAGER, GREAT FULL GARDENS, RENO, NV
AUGUST 2019 – AUGUST 2022
Meticulous management of inventory, including highly perishable specialized ingredients, paper products, and sanitation supplies. Ensure seamless communication between the kitchen, front of house, and our executive team. Commitment to customer satisfaction and resolving any issues in the diner or in the kitchen. Ensure the company’s dining and entrée presentation exceed customer standards. Excellence in soft-skill communication and resolving patron concerns. Report weekly and monthly earnings to the executive team. Lead weekly meetings with interim management and develop and achieve sales goals daily. Unify diverse teams toward common restaurant goals while maintaining Covid-19 safety standards. Address issues across various tech platforms for delivery and pickup, consistently exemplifying a sense of urgency. Proclivity for multitasking under pressure. Craft schedules and embodying approachability while maintaining a professional commitment to the restaurant’s success.
ASSISTANT GENERAL MANAGER, THE DISPENSARY, RENO, NV
APRIL 2017 – AUGUST 2019
Maintain stringent standards of inventory control. Responsible for counting and verifying store cash total nightly. Strict procedural adherence when purchasing, depositing, and auditing internal cash reserves. Implement and revise procedural standards for maximum safety and efficiency. Preemptive forecasting for high-value inventory influx around holidays Commitment to uphold regular internal audits. Plan and coordinate sales initiatives among employees. Responsible for inspiring and motivating the team to outperform themselves. Ability to perform under challenging customer expectations. dramatically increasing retention and minimizing attrition. Responsible for recording and confirming purchase credits from suppliers for faulty products. Maintain relentless optimism within the workplace. Shrewd negotiations with vendors and suppliers. Create lasting relationships with high-value personnel in the industry. Maintain quality product acquisition, and stable inventory forecasting. Proven ability to grow store earnings month-over-month and YOY.
KEY SKILLS AND CHARACTERISTICS
• Strong Interpersonal & Communication Skills
• Negotiation
• Product Knowledge
• Customer Relationship Management
• Presentation Skills
• Time Management
• Resilience
• Networking
• Problem Solving
• Closing Skills
• Cross Selling & Upselling
BENJAMIN ASHLOCK
PROFILE
Management professional with extensive expertise/understanding of market trends, legal compliance, and sales negotiation. Desire to bring strategy and solutions to coordinate labor towards highest success. High competence and capability to deescalate and resolve interpersonal conflicts amongst team members. Strength in mathematics and inventory processes. Ability to develop critical thinking and problem-solving skills in team members. Commitment to continual process improvement. Functionally bilingual, capable of communicating in Spanish when necessary. Capable of meeting and exceeding challenging projected targets in operations and sales.
CONTACT
********.*********@*****.***
EDUCATION
Bachelors Degree in Business Management
Western Governors University
October 2021
Associate in Arts -Truckee Meadows Community College December 2018
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