Accounts Payable Substance Abuse
Resume:
DEBORAH OLIVA
*****.*********@*****.***
Columbus, Ohio
PROFESSIONAL SUMMARY
Experienced Lead Counselor seeking a growing organization. Eager to take on new challenges and contribute to a dynamic team while continuously expanding expertise. Results-driven leader with 15+ years of experience diverse populations in high-performing teams across multiple industries such as Education, Social Services, Corporate & non-profit productivity. Proven track record of developing talent, streamlining operations, and driving organizational growth. Skilled in strategic planning and cross-functional collaboration. SKILLS
Active Listening & Public Speaking Microsoft Office Suite & Google Workspace
Motivational Team Building Leadership Productivity and efficiency & Workflow Optimization
Transitional & Long-Term Foster Care Unaccompanied children (UC)
CRM & Record systems and relevant software Regulatory compliance Training and Development
Accounts Payable & Receivables (QuickBooks) Performance & Management Budgeting procedures
Correspondence and Legal form drafting Financial Management Resource Allocation
Office of Refugee Resettlement (ORR) Trauma-Informed Care/Intervention Plans
Counseling: CBT & Motivational interviewing Multicultural Sensitivity & Inclusion Practices
Record systems and relevant software Crisis intervention & Conflict Resolution EXPERIENCE
LEAD SUBSTANCE ABUSE PREVENTION AND INTERVENTION COUNSELOR— Department of Education March 2023 – Present
Screening and Assessment: Use standardized screening methods to evaluate clients for services. developed care plans/ SMART Goals, monitor progress towards goals
Daily monitoring, mentorship, case consultation, staff support to new hires, Schedule trainings
Manage a team of 9 counselors (Bronx Team) overseeing 150+ client cases annually (Preparing for Audits)
(Referrals) Housing/Shelter Transportation issues, financial constraints, Intervene during Language barriers
Coordinate service with client Mental health professionals, medical specialists, Substance abuse programs
Develop and implement evidence-based care plans, resulting in a 28 % increase in positive client outcomes
Conduct bi-weekly team meetings to review cases, share best practices, and ensure quality service delivery
Liaise with community partners, healthcare providers, and government agencies to coordinate comprehensive client care, stakeholders & Agencies, community resources and support services
Collaborating with teachers, parents, and administrators school counselors to address children's educational and emotional needs
Prepare monthly updates for Director’s stakeholder meetings provide feedback, align project objectives with company goals
Knowledge on Job training, employment services, financial counseling, public assistance (e.g. SNAP, TANF)
Collaborate with Legal aid organizations Victim advocacy services Immigration assistance
Therapy Planning: Create personalized therapy plans based on the client's requirements, strengths, and goals.
Counseling/Classroom lessons: Evidence-based counseling to individuals, groups, and families.
Case conferences & contributed to team meetings, timely clinical documentation for Client interactions
Intervention plans for High-Risk families Work collaboratively with school staff, Principals & Social Workers
Respond to and handle crisis circumstances to guarantee the client's safety
Reduce & delay negative health, social, and educational consequences with substance abuse & chronicle absentee Prevent the escalation to levels requiring treatment or legal consequences
Outreach, Peer leadership programs & positive alternative activities
School-wide prevention projects, NYS OASAS & WITNYS Updates. DIRECTOR OF BUDGET AND COST ALLOCATIONS — Cayuga Centers Inc. August 2022 - September 2022
Create and manage tools and reporting used for planning, forecasting, monitor and decision support
Design effective budget models for departments, ensure managers meet budget submission deadlines
Review and identify discrepancies with budget and cost allocations, provide relevant financial information to the executive management team. Submit recommendations for the approval or decline of funding requests
Assist with financial responsibilities in consultation with the CFO
Responsible for quarterly contract fiscal reporting including supporting documentation. SCHOOL TEAM ADMINISTRATOR — Cardinal Hayes High School January 2019 - August 2022
Intake & Client engagement (Task Delegation) Coordinating and directing multiple operations
Student Information Systems (SIS) PowerSchool, Schoology, KINVOLVED
Conduct monthly supervisions, internally audit charts and yearly audits, back up to VP of Finance
Developed departmental goals, objectives, and standards of performance, policies, and procedures
Established an effective budgeting and accounting system that improved efficiency and reduced costs
Represented the organizations functions and services to other institutions, public, government agencies, and other Organizations
Timekeeper for staff, implement and apply rules and regulations required for staff members
Individual/group counseling, crisis intervention & conflict resolution, monitor & document service plan goals
Refer students to guidance counselors for mental health and substance abuse services
Logging events and progress; conduct weekly interdisciplinary meetings and evaluates client’s progress
Managing AP & AR for the school, Payroll for Tax exempt for Staff/ Interns, Check & Reimbursement request
Advocates on behalf of client via correspondence and liaison with external agencies
Counsel about financial aid opportunities, eligibility requirements, and the application process
Retention Meetings, Planning, organizing, and directing the essential administrative functions. TUITION ADMINISTRATOR — Cardinal Hayes High School January 2017 - January 2019
Reviewing open accounts for collection efforts & Managing accounts receivable, provide timely follow-up on payment arrangements, Manage the re-enrollment and withdrawals for the succeeding year
Redesign aspects of the Waitlist if qualified, financial budget, Monitor financial aid certification system (FACTS)
Manages the scholarship administration, processing and billing, Present scholarship awards & guidelines to recipients Analyzes & counsel about financial aid opportunities, eligibility requirements, application process. REMOTE CUSTOMER SERVICE REP III — Maximus
May 2021 - September 2021
Incoming calls from citizens related to COVID-19 vaccination scheduling, including general public
Outgoing calls to follow-up on vaccination questions, respond to inquiries resulting from COVID-19 vaccination scheduling questionnaires or communications
Judgment used to understand the logistics of the available time slots and if the location/ distance / time of available vaccines is a reasonable distance/time frame to accept the available appointment. ACCOUNT CASE MANAGER — Knuckles, Kominski & Manfro LLP January 2015 - January 2017
Maintained and organized billing system and ensure Firm's billable hours are accurately recorded
Developed and maintained a robust invoicing system to accurately record billable hours
Check billing paperwork for customer guidelines, price agreements, rate discounts, and firm rules
Ensure the firm collects all A/R, unbilled reports, and A/P Client questions & issues, expense back-up
Prepared customer invoices, reviewed vendor expenses, Resolve billing discrepancies
Account reconciliation, including research on overpayments, short payments, discounts, chargebacks, and credit notes, E-bills for Invoices and I-Clear Coded, informed of arrears and deadlines. BILLING AND LEGAL CLERK — Knuckles, Kominski & Manfro LLP January 2013 - January 2015
Researching foreclosure procedure to verify Banks & Mortgagers invoicing fees Loan servicer & investor updates
Resolving vendor invoice disputes Decision-making, auditing, and reconciliation
Calculated reinstatement & payback numbers for attorneys/fees & costs
Title Report review & updating bank liaisons, drafting foreclosure legal documents, pleadings & correspondence
Law firm Software such as E-law/courts, Updates through Lenstar, LPS Blacknight & Tempo
Register & Review 90 Day leers, NYS registrations, Referral: Title Order, military and pacer search
Interaction with borrower/mortgagor Monitoring payment processing fee requests, approvals, and denials. SUPERVISING PATIENT CARE COORDINATOR — Accentcare of New York March 2011 - January 2013
Managed complex cases for high-risk patients, creating individualized care plans in collaboration with multidisciplinary teams
Developed and implemented new care coordination protocols, resulting in 20% reduction in hospital readmissions
Education to patients and employees on treatments, procedures, drugs, and continuing care requirements
Maintain accurate electronic health records and ensure HIPAA compliance for all patient information
Patient care database, inputting new information as it became available, checking findings and reports, and backing up data, Adhered to hospital and nursing division’s philosophy and standards of care
Evaluate HHA's & Oriented and educated patients and their families by conducting one-on-one sessions and outlining the patient care coordination plan
COUNSELOR (UPPER GRADE LEAD) — Directions for our Youth (DYCD) May 2005 - August 2009
Individual and group counseling sessions, addressing issues such as anxiety, depression & relationship conflicts
Develop and implement personalized treatment plans utilizing evidence-based approaches like CBT and DBT
Individual & Group counseling sessions addressing issues like bullying, stress management, & college readiness
Review concerns/issues with the site director about children and our resolution
Initiate/ maintain strong connections with staff, Principal, secretaries, custodial staff & teachers
Follow safety protocols Coordinates enjoyable and educational program services for members and visitors.
Maintains accurate program documentation (incident/accident/behavior reports) Follow all site-specific and
Emergency service procedures to protect children and workers, Document attendance & absences
EDUCATION
MASTER OF SCIENCE - ORGANIZATIONAL LEADERSHIP LEHMAN College of the City University of New York BACHELOR OF ARTS - LIBERAL ARTS, MINOR: PSYCHOLOGY College of New Rochelle CERTIFICATIONS
Driver's License, NYS DMV
NYS Office of Addiction Services & Supports (OASAS) Certification # 0049
Credentialed Alcoholism & Substance Abuse Counselor CDCA.191050 Clearance for LCDC II Dec 31, 24
LANGUAGES
Cross Bilingual: Spanish
Fluent (Speak, read & write)
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