Patient Access Customer Care

Lisa Gyurkan

Hampton, VA *****

***********@*****.***

+1-757-***-****

Professional Summary:

Superior administrative skills with strong attention to detail, and proficient at running and handling office equipment including typing.

• Excellent people skills and thrives on helping to solve problems

• Customer care in office and Home setting

• Superb communication skills, verbal and written

• Collection of payments

Authorized to work in the US for any employer

Work Experience

PAR

CHN Clinical Health netwok-Houston, TX

April 2022 to Present

I make appts for planned parenthood. Verify insurance. It is remote call center. Patient Care Coordinator

UPIC HEALTH-Norfolk, VA

July 2018 to Present

Scheduler Help Launch the affiliate account and set appointments for Planned Parenthood of Greater New York .Work from home customer care.

• answered a multi-line System

• Used multiple systems to handle customer concerns and appointments.

• organizing data for reports and Escalating problems to management. Patient access/ Registration

Medical Temporaires-Virginia Beach, VA

February 2017 to July 2018

Working at CHKD through Medical Temporaries Patient Access. Greeting and scheduling, patients,registering patients for lab, Physical therapies, and urgent care. Taking patients co-payments. and verify insurance. scanning and filing to EMR Records. Office Assistant

Riverside Medical Center (Staffing Resources)-Newport News, VA September 2016 to July 2018

Patient Access:

office coordinator register patients and

verify Insurance.

collect copays

schedule appointments for patients

Faxing, filing, also scanning importing documents to EMR records. Office Coordinator/Financial Advocate

Conifer Health Solutions, Southern Indiana Rehab Hospital, Frazier Rehab Institute-l May 2015 to July 2016

Maintain front desk operations: answering multiline system taking doctor calls and insurance calls.

• Scheduling patients for appointments

• Verifying insurance and acquiring the patients benefits

• Collecting patient copays and applying them to their account

• Assisting patients with problems on accounts and explaining benefits to them Registrar:

• OCC Registration- registering all patients for clinics, surgery, and office visits. Registrations of patients in the Emergency Room, while collecting copays and verify insurance. Left Job to move to Virginia to get married.

Education

Associate of Applied Science in Health care administration Brown Mackie College - Louisville, KY

2015

High school diploma or GED

Butler High School - Louisville, KY

Skills

• Microsoft Office and multiline Phone system. Knowledge of various office machnes. Fxing, typing, scanning and importing documents to EMR records, (2 years)

• Microsoft Excel

• Administrative experience

• Microsoft Word

• Customer service

• Microsoft Outlook

• Financial services

• Insurance Verification

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