Customer Service / Manager
Resume:
Haley Barnett
Auburn, AL *****
*****.***********@*****.***
Professional Summary
Highly skilled, intelligent, organized, self-motivated, service driven individual with excellent communication, negation, and interpersonal skills. Having over 20 years experience in customer service, sales, and management, I have extensive experience in advising clients and team members, and multitasking to achieve company goals. I am looking for a position where success is rewarded with personal growth and advancement.
Willing to relocate: Anywhere
Work Experience
Assistant Property Manager/Leasing Consultant
Auburn Realty-Auburn, AL
September 2024 to Present
Answering incoming calls regarding property/leasing questions and complaints as well as providing rental and sales information. Helping customers/tenants with portal problems and troubleshooting issues regarding payments and other requirements. Communicating with customers in a warm empathetic manner and listening to their needs and helping work through issues while remaining calm throughout the process. Ensuring customers and tenants are content and satisfied with the solution and/or service provided. Responsible for recording all information regarding each call via data entry and responding to calls and customer needs in a timely yet effective manner. FOH Manager
Staks Pancake Kitchen-Auburn, AL
June 2023 to July 2024
Responsibilities include effectively recruiting and managing employees, training, scheduling, supervising and delegating staff, overseeing operations, handling customer complaints, all while establishing and maintaining customer relationships, achieving sales and profitability goals, and generating financial reports. Other duties are to ensure health and safety regulations and manage inventory to include overseeing stock levels and ordering supplies, while ensuring prompt and friendly customer service. BOH duties include monitoring daily cleaning schedules and coordinating catering events with chef and expo team. Responsible for proven sales and growth of a newly franchised restaurant from the ground up. Traveling Store Manager/Assistant Property Manager Lake Martin INC-Auburn, AL
July 2022 to July 2023
Overseeing employees and sales and operations of six convenient stores. Responsibilities include ensuring the stores are opening and closing properly, generating daily and monthly summaries and reports, managing purchasing and receiving of inventory and inside sales and customer relations, auditing cash reconciliation and daily deposits, and performing safe audits. Also responsible for scheduling multiple employees, training new employees, and providing excellent customer service as needed. Accreditation for increasing inside sales up $3500 in three months of taking over one of seventeen stores. Duties also include managing three store properties which included 9 commercial properties in strip malls. Responsible for maintenance requests, collecting and posting rent, renewing leases, problem solving, customer relations, and ensuring all units meet all codes and are in good condition.
Office Manager/Sales Manager
Dona’s Design & Decor-Auburn, AL
January 2019 to May 2022
Managed all office duties including accounts payable and receivable, daily cash reconciliation, daily / monthly reports, managed key company accounts, provided excellent customer service, handled all inside sales, generated quotes for both inside and outside sales and provided support to the sales team, monitored “Linked In” and “Indeed” as a portal for prospective employees and/or customers, attended community outreach organizations developing relationships across the grid to ensure our company was networking.
Assistant Manager
Dennys, LLC-Houston, TX
November 2016 to December 2019
Responsibilities included overseeing daily shifts, scheduling FOH/BOH, staffing efficiently, assisting with purchasing and receiving, monitoring inventory, monitoring cleanliness and following all health codes, working side by side with general manager and making sure customers were receiving excellent customer service and that the kitchen was delivery outstanding food. Executive Sales Assistant / Consultant
MEK Interiors & Floors-Houston, TX
February 2013 to September 2016
Duties included greeting showroom customers and managing incoming calls via multi-line phone system, inside sales, assisting account managers with generating quotes, pricing, maintaining showroom organization, data entry, billing, collections, working as a liaison between sales team and warehouse, and providing excellent customer service.
Education
Bachelor's degree in Business
Grand Canyon University - Remote
June 2008 to December 2009
Associate's degree in Business
Kaplan University-Davenport Campus - Remote
January 2007 to May 2008
Freshman in Business
Auburn University - Auburn, AL
August 1996 to January 1997
Skills
• Inside Sales
• Purchasing
• Property Management
• Customer service (10+ years)
• Organizational skills
• Kitchen management
• Restaurant Management (5 years)
Certifications and Licenses
ServSafe Manager Certified
March 2024 to Present
Assessments
Food service: Customer situations — Proficient
July 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Administrative assistant/receptionist — Proficient June 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Management & leadership skills: Impact & influence — Proficient June 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Sales skills — Proficient
July 2023
Influencing and negotiating with customers
Full results: Proficient
Retail customer service — Proficient
July 2023
Responding to customer situations in a retail setting Full results: Proficient
Cooking skills: Basic food preparation — Proficient June 2024
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Food safety — Proficient
June 2024
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Attention to detail — Proficient
June 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Reliability — Proficient
July 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Interstate truck driving — Proficient
July 2024
Regulations and safe driving practices for long-distance trucking Full results: Proficient
Customer service — Proficient
June 2023
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
June 2023
Responding to customer situations with sensitivity Full results: Proficient
Retail management — Proficient
July 2024
Managing staff, customer relationships, and finances in a retail environment Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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