Customer Service Health Care

Lauren Tapani

Rockford, MN ***** 952-***-**** ******.******@*****.***

Professional Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Skills

Healthcare System Navigation

Multitasking Abilities

Appointment Scheduling

Call Transfers

Multi-Line Telephone Systems

Insurance Information Collection

Payment Collection

Office Administration

HIPAA Compliance

Appointment Confirmation

Office Supplies and Inventory

Patient Registration

Work History

Front Desk Chiropractic Assistant, 08/2024-Present

Buffie Chiropractic Clinic- Rockford, MN

Assisted chiropractors with therapy and cleaning rooms

Checked in patients and verified insurance and contact information was current

Scanned insurance cards and driver’s licenses for new patients along with intake documents

Answered incoming phone calls while scheduling appointments

Ensured rooms were fully stocked with supplies

Kept lobby area clean and organized

Entered notes for new and existing patients for both doctors

Ordered supplements for Naturopathic doctor

Provider Coordinator, 09/2023-05/2024

Allina - Golden Valley, MN

Checked in patients, scanned in insurance cards along with photo identification, and printed out documents to complete before appointments plus labels with patient information.

Used copy machine to make copies and scanned in documents for providers.

Scheduled appointments, entered and verified insurance information, and sent links for virtual appointments while answering incoming phone calls and transferred to other departments.

Blocked provider's schedules when requested.

Sent reports or letters via mail or fax.

Reserved conference rooms when needed.

Maintained office supplies and checked mail.

Patient Care Coordinator, 03/2021 – 8/2023

HearingLife – Rochester, MN

Received goods in POS

Assisted Health Care Providers with creating claims and scanning documents

Cleaned and checked hearing aids

Handed out or mailed supplies

Prepared orders for UPS shipping

Ensured patients have direct clinic number

Verified start amount and entered EOD report into POS daily

Ensured patients were scheduled with right provider after scheduled by Patient Support Center

Patient Appointment Services Specialist, 08/2020 - 01/2021

Mayo Clinic – Rochester, MN

Took leadership in helping others during training

Implemented process improvement for communicating information to test sites

Registered new or existing patients for COVID-19 testing

Informed patients when tests are needed

Assisted in locating closest sites for scheduling testing

Encouraged setting up online accounts for viewing results faster

Office Administrator, 02/2017 - 05/2020

CitiusTech – Rochester, MN

Coordinated repair and maintenance of office equipment, cleaning, and other areas

Assisted in required coordination of official operations

Assisted in office arrangement, accessed and related activities for new employees

Served point of contact for office inquiries

Performed other related duties as required and instructed by reporting head

Patient Advocate, 08/2015 - 07/2016

Express Scripts – Bloomington, MN

Assisted patients with ordering prescriptions, tracking orders, and looking up prices for prescriptions

Located pharmacies in network and transferred calls to Pharmacist for clinical questions

Provided co-payment structures for insurance plans, deductibles and out of pocket expenses

Processed prescription payments and researched rejected claims

Education

Bachelor of Arts: Health Administration, 10/2011

University of Phoenix - St. Louis Park, MN

Associate of Applied Science: Veterinary Technology, 06/2001

Argosy University - Eagan, MN

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