Customer Service Nail Technician
Resume:
Eileen Woodgate
Salisbury, MD *****
**************@*****.***
Professional Summary
Core Qualifications/Summary:
• Self-starting, eager individual with experience in a variety of industries and a passion for customer service and interacting with the public.
• Excellent knowledge of the procedures in customer service including, proper social etiquette, demonstrating a well-groomed and professional appearance and meeting quality standards for customer satisfaction.
• Consistent attention to detail in communication and operating tasks/procedures.
• Strong values of integrity and work ethic - displaying a well-known charismatic personality and consistently reliable and flexible in the work place. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Independent Contractor
Nails By Eileen-Salisbury, MD
June 2020 to Present
Self employed nail technician
Bartender/Server
Samson's Resturant-Castleton-on-Hudson, NY
April 2023 to September 2023
As an experienced and dedicated Bartender/Server, I bring a passion for hospitality and a commitment to creating memorable guest experiences. With a strong background in both bartending and serving, I excel in delivering top-notch customer service in fast-paced environments. My ability to thrive in high-pressure settings, combined with my enthusiasm for providing excellent service, makes me an ideal candidate for the Bartender/Server position. I am available to work flexible hours, including evenings, weekends, and holidays, to meet the demands of the role. Remote Customer Service Representative/Call Center Spectrum-Albany, NY
October 2019 to September 2020
• Consulted with potential and existing customers to understand their needs and provide tailored product recommendations.
• Utilized comprehensive knowledge of the company's product suite to effectively communicate benefits and features to customers.
• Achieved sales targets by identifying and converting sales opportunities through inbound and outbound calls.
• Maintained high levels of customer satisfaction by addressing inquiries, resolving issues, and ensuring a positive customer experience.
• Built and nurtured relationships with customers to foster long-term loyalty and repeat business.
• Collaborated with cross-functional teams to provide feedback and insights for product improvements and customer service enhancements.
• Utilized CRM systems to track sales activities, manage customer interactions, and generate reports for performance analysis.
Nail Technician
DESIGNERS EDGE SALON-Salisbury, MD
January 2018 to June 2020
Apprentice nail technician in a fast paced day spa setting. Completed state licensing requirements in October of 2019.
Flight Attendant
Piedmont Airlines-Salisbury, MD
September 2011 to November 2017
• Responsible for ensuring all federal regulations on aircraft.
• Responding quickly and effectively to aircraft and/or medical emergencies.
• Performing a thorough preflight check of onboard equipment.
• Remaining a flexible and demanding work schedule including being away from home for up to 6 days a week.
• Providing consistent customer service and awareness while meeting airline quality standards. Education
Business Administration
Hudson Valley Community College - Troy, NY
January 2011
Regents Diploma
Albany High School - Albany, NY
Skills
• MULTI-LINE (Less than 1 year)
• MULTI-LINE PHONE (Less than 1 year)
• DATA ENTRY (Less than 1 year)
• EXCEL (Less than 1 year)
• MAC (Less than 1 year)
• Nail Care
• Social Media Management
• iOS
• Microsoft Windows
• Writing skills
• Customer service
• Windows
• Mac OS
• Serving
• POS
• Cash handling
• Time management
Certifications and Licenses
Nail Technician - State of Maryland
January 2022 to January 2024
AED Certification
September 2011 to Present
Nail Technician License
CPR Certification
Food Handler Certification
Assessments
Bartending — Proficient
May 2024
Understanding, pouring, and mixing drink orders
Full results: Proficient
Sales skills — Proficient
October 2024
Influencing and negotiating with customers
Full results: Proficient
Food service: Customer situations — Proficient
October 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Key Strengths and Skills:
• Basic office management skills such as handling multi-line phone systems, handling complaints or customer communication, reports and spreadsheets and data entry.
• Computer operation including Word, Excel, Power Point, Outlook, Windows and Mac OS X.
• Familiar in social media management including Facebook, Twitter, Instagram and LinkedIn
• Extensive knowledge and interest in medical procedures and terminology.
*Work experience and education on back.
Contact this candidate