Customer Service Relation

Tomah Teta Vamore

Customer Service

Address: Minneapolis, Minnesota

Email: **************@*****.*** Tel:

763-***-****

Professional Summary

Dedicated customer service professional with excellent communication and problem-

solving skills. Experienced in assisting customers, resolving issues efficiently, and

ensuring satisfaction. Skilled in multitasking, working in fast-paced environments, and

maintaining a positive attitude. Committed to delivering exceptional service and building

lasting customer relation

Soft Skills:

Strong communication and active listening

Empathy and emotional intelligence

Problem-solving and critical thinking

Adaptability and flexibility

Time management and multitasking

Conflict resolution

Patience and professionalism

Teamwork and collaboration

Education: Worldwide Mission Highschool

Customer service, 07/2024 — Current

Mission Foods — St. Paul, MN

e Greet customers warmly and aid with inquiries, product locations, and store policies.

e Help customers find items and suggest alternative products if needed.

e Handle transactions at the register, including cash, credit, and digital payment processing.

e Address issues such as price discrepancies or refunds.

e Listen to and resolve customer complaints promptly and professionally.

e Escalate issues to management when necessary.

e Process customer returns and exchanges in line with store policies.

e — Assist with restocking shelves and ensuring displays are neat and organized.

e Keep the customer service area clean, organized, and free of clutter.

e Address minor spills or hazards and report larger maintenance needs.

e Help customers bag their groceries, ensuring fragile or heavy items are packed

appropriately.

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