Customer Service Front Desk
Resume:
Quentin Burton
Dallas, TX *****
******.******@*****.***
Work Experience
Front Desk Receptionist
Forest Park Nursing & Rehabilitation-Dallas, TX
September 2023 to December 2023
Receive, sort and distribute daily mail/deliveries. Maintain security by following procedures and controlling access (monitor logbook, visitor passes)Administered all the phone calls and directed them to the appropriate personnel.
Ttec
January 2022 to September 2023
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Assisted call-in customers with questions and orders.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
• Logged call information and solutions provided into internal database. R+L
Warehouse
June 2021 to August 2023
• Transport products safely using a pallet jack and hand truck
• Dispose of damaged material and alert management of any noticeable errors in a product's quality
• Attend weekly meetings that discuss the warehouse's safety processes
• Unload shipments from forklift and sort into the proper areas
• Create a chart of inventory information, including stock levels and upcoming supply orders
• Counted inventory to determine supply needs
• Accepted incoming orders from clients that included the client's name and address
• Scanned labels to process orders before shipping them out Server
Waffle House-Dallas, TX
July 2019 to January 2023
Assist 35 - 40 people daily by determining their best meal options as well as managing cashier transactions with register never being off count for over a year.
• Motivate and help direct team to persevere through long hours and to overcome challenging customer service issues.
• Constantly recognized for reliability, attention to details, and commitment to cleanliness. Experian
March 2019 to December 2021
• Investigated and resolved accounting, service and delivery concerns.
• Promoted available products and services to customers during service, account management and order calls.
• Sought ways to improve processes and services provided.
• Promptly responded to inquiries and requests from prospective customers.
• Communicated professionally with colleagues, freelancers and clients.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Store Layout Specialist/Stocker
Walmart-Dallas, TX
October 2018 to January 2019
• Maintained effective store shelving layout for +$1.2M inventory and ensured proper customer access to products.
• Confirmed product pricing to minimize customer confusion and revenue loss from mis-priced items. Cashier/Customer Service
RaceTrac Petroleum, Inc-McKinney, TX
August 2017 to January 2018
• Greeted and helped 200+ people daily find and pay for store items.
• Cleaned and organized store to ensure optimal customer experience on every story entry. Cashier/Customer Service
Whataburger-DeSoto, TX
April 2016 to September 2016
• Delivered phenomenal customer service while serving as primary cashier.
• Cross-trained as cook and food preparer.
Skills
• Driving
• Writing skills
• Customer Service
• Time management
• Order picker
• Cooking
• RF scanner
• Customer service
• Shipping & receiving
• Construction
• Load & unload
• Organizational Skills
• Forklift
• Hospitality
• Order picking
• Communication skills
• Inventory control
• Restaurant experience
• Computer skills
• Pallet jack
• Security
• Server
• Grocery store
• Cash Handling
• Materials handling
• Inventory management
Certifications and Licenses
Forklift Certification
Driver's License
Pallet Jack Certification
Food Handler Certification
Non-CDL Class C
Class D Security
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