Information Technology Business Analyst

SWATI SHARMA Page *

Swati Sharma *****************@*****.*** +1-608-***-****

SYMBIOSIS CENTRE OF DISTANCE LEARNING Pune, India

Post Graduate Diploma in Information Technology (PGDIT) - Graduated with Ist Division 2007 – 2009 KUVEMPU UNIVERSITY Karnataka, India

Bachelor of Science (Information Technology) - Graduated with Ist Division (Grade – A) 2004 – 2007 NIIT New Delhi, India

GNIIT (Software Engineering) - Graduated with Ist Division (Grade – A) 2004 – 2007

• Certifications: Professional Scrum Master I (PSM-I)

• Business skills: Program Management, Business/Process Analysis, Data analysis, Scrum/Agile program implementation and SDLC, Sales/Pre-Sales (RFP / RFI / SOW)

• Business domains: Insurance, Retail, Finance

• Software and Technologies: Intelligent Process Automation/RPA (Blue Prism), ServiceNow, MS Office 365, MS Project, MS SQL Server, VBA, Power Query, PowerBI, SAP, C/C++

A business analyst with diverse experience of 15+ years in building highly effective teams, improving processes, and delivering business outcomes for Fortune 500 clients. A certified Professional Scrum Master adept at enabling organizations to scale for growth while remaining nimble towards change and implementing strategies to achieve key business outcomes. Savers Inc. (Retail/Finance domain) New Jersey, US Business Analyst (Digital Transformation, Automation, Optimization) Nov 2023 – May 2024

• Business Analysis, Implementation, and Delivery – o Managed the monthly Store Operating Plan model and process for 320+ stores, delivering 100% alignment with the sales targets and inventory budgets across multiple product lines. o Optimized the process of onboarding new stores and periodic refresh of monthly/quarterly targets. o Developed an automated pricing model to provide strategic guidance to store/region owners on-demand. o Maintained the end-to-end sourcing and supply plans across the geography enabling Regional Supply Chain Management.

o Developed an automated sales forecasting model based on factors such as store team effectiveness, product portfolio, COGS, sales trends, seasonality, economic and macro variables etc. o Collaborated with business stakeholders to document end-to-end processes and requirements for process optimization. o Conducted automation discovery assessments, process analysis, current and future process states, cost benefit analysis and financial modeling, and generated a prioritized heat map of opportunities. o Prepared business requirements documents (BRD) to capture process and technical specifications for automation. o Presented overall status of benefit/value realization from automation program to Regional Directors and District Managers.

o Partnered with IT business partners and vendors to develop, test, deploy, and maintain post go-live as part of the SDLC.

• Operations & Governance –

o Created reporting-based data modeling using VBA, Power Query, SQL for enterprise level reporting needs. o Generated value-adds pricing reports designed for the end users, providing focused and high impact insights.

• Stakeholder Management –

o Communicated effectively with Regional Directors and District Managers. o Collaborated with IT business partners to maintain and support current processes. EXL Service (Insurance domain) New Jersey, US

Business Analyst/PM (Digital Transformation, Automation, Optimization) Sep 2022 – Mar 2023

• Business Analysis, Implementation, and Delivery – EDUCATION

PROFESSIONAL WORK EXPERIENCE

SKILLS & TECHNOLOGIES

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o Managed the process improvement/optimization of annual Market Conduct Annual Statement (MCAS) filing program for a Fortune 500 insurance client, delivering operational savings of ~$1.5M and avoiding regulatory penalties. o Led the business processes to report data for each jurisdiction to The National Association of Insurance Commissioners

(NAIC), resulting in timely annual submissions and avoiding regulatory penalties. o Managed data reconciliation between BlueBook (BB) and MCAS filings. o Monitored NAIC changes from the previous year and implementing adjustments/changes to the data reports. o Collaborated with engineering teams on requirement submissions, sprint planning, solution designs, UAT, go-live, and post deployment maintenance while managing the scope and tracking the metrics/RAID, reducing defect rate by 70%.

• Operations & Governance –

o Managed rhythm of business (ROB) activities: annual planning, strategic roadmap with leadership, organizational change management, reporting etc.

o Developed management reports for periodic review with leadership, focused on business outcomes and KPIs, leveraging VBA, macros, external database connections/queries and other data import features. o Collaborated with data science team to build Power BI dashboards, data models, SQL, and reports for the consumption by executive leaders based on the requirements gathered.

• Stakeholder Management –

o Partnered with technology and business teams to successfully deliver strategic business objectives on customer journeys and experience, scalable operations, data quality, cost optimization, risk, audit & compliance. The Kingdom Education Pvt. Ltd. Delhi/NCR, India

Program Manager (Operations, Strategy, Growth) April 2012 – March 2017

• Bootstrapped the enterprise to INR 30MM annual revenue in 2 years, building on customer centricity and user experience.

• Managed and grew the team from 2 to 50; ensured standard and regulatory compliance; devised several operating policies.

• Established partnership channels with schools, corporate organizations, vendors, and key suppliers, achieving vertical and horizontal business growth.

• Managed the vendor network and led the RFX process for issuing the sourcing requirements and inviting vendor proposals.

• Reviewed bids to ensure they meet all legal requirements, including compliance with government regulations, and designed negotiation strategies to maximize the profit margins for business groups.

• Managed annual budgets, pricing/cost negotiations, expenditures throughout the project lifecycle.

• Administered an efficient global supply chain and monitored inventories for all global products.

• Analyzed the costs and procurement expenses to identify cost reduction opportunities and optimized sourcing procedures to optimize efficiency.

NIIT New Delhi, India

Program Manager (Strategy Growth) April 2009 – Jan 2012

• Program Management – successfully launched and implemented the new programs by applying Scrum framework across multiple teams, yielding a growth of 35% YoY in overall regional business.

• Finance, Strategy, and Planning –

o Monthly budget variance analysis & leading commentary for the programs. o Led the quarterly forecast process & assisted in the development of financial plans aligned with strategic objectives. o Developed data analysis dashboards and sales/pricing models based on product, region, delivery centers, marketing, customer segment and multiple other parameters, resulting in 25% revenue growth.

• Audits – conducted controls and compliance audits across the business operations in accordance to the approved and accepted standards, statutes, regulations, and practices.

• People Development – trained and hired several Scrum Masters to setup the Center of Excellence for the organization; mentored and coached team members for major clients; managed geographically dispersed teams. Consultant Sept 2006 – Mar 2009

• Operations –

o Established planning & operating models for delivery centers across the region by analyzing the market scenarios and dynamics, new market niche, competitive landscape, and customer segmentation for continuous business growth. o Managed the business operations ranging from back-end processes (involving systems such as Encore- NIIT patent DB application), generating the invoices, student batch launches and scheduling to coordination with product & sales.

• Strategy & Growth –

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o Developed and launched new educational offers to expand product portfolio and increase market capture. o Successfully designed and executed various institutions (Schools and Universities) and corporate tie-ups (WHO - World Health Organization, Banks, and Hospitals).

o Expanded the delivery center network to 50+ training centers across the region. Successfully prepared and presented business plans and strategic presentations to the executive leadership.

• Marketing - Led design and execution of marketing activities like paper and internet advertisements, blogging etc.; spearheaded the awareness campaigns on the global IT industry through partner channels.

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