Customer Service Call Center

Curriculum Vitae

Lerato Mpofu

** *** ***** *****

Makhaza

Khayelitsha

7784

**********@*****.***

Cell: 083-****-*** / 078-***-****

Personal Details

Gender Female

Date of Birth 01 August 1993

Nationality South African

Marital Status Single

Language English (Write, Read and Speak)

Xhosa (Write, Read and Speak)

Sotho (Write, Read and Speak)

Zulu (Write, Read and Speak)

Criminal record none

Education Qualifications

School Nompumelelo high School

Qualification Matric

Year 2011

Subjects English, Xhosa, Mathematics Literacy,

Life science, Life orientation

History and Agricultural science

Personal Attributes

Ability to work under pressure, Can handle conflict very polite with a friendly and positive attitude, office and admin skills, Excellent written and verbal communication skills, Ability to work hard,, A team player and work independently, receptive to ideas and suggestions, Dedicated and highly motivated, Good planning and organising skills and Strong interpersonal skills, reliable and honest and loyal. Knowledge, skills and competencies

Computer skills: (MS Excel, MS Word, Access, Pastel) EmploymentExperience

Company Lovelife

Position Groundbreaker

Period 30 January 2012 - 19 December 2012

Reason for leaving end of contract

Company Woolworths

Position Till operator

Period 4 August 2014 - 13 August 2015

Reason for Leaving Resigned for better remuneration Duties

•Issue receipts, refunds, credits, or change due to customers.

•Assist customers by providing information and resolving their complaints.

•Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

•Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

•Answer customers' questions, and provide information on procedures or policies.

•Calculate total payments received during a time period.

•Process merchandise returns and exchanges.

Company DA call center

Position Outbound call agent

Period 23 September 2015 - August 2016

Reason of leaving Contract Ended

Duties:

•Answer phones and operate a switchboard.

•Route calls to specific people.

•Handle phone calls for Voter's quiries

•Updating and Capturing Voter's détails in thé computer system Company MTN

Position 173 Customer Care Agent

Period 14 November2016 - 31 Jan 2017

Reason of leaving Resigned

Duties:

Answering Customer quires e.g Airtime, Data and subscriptions Doing simswaps for customers

Blacklisting and Unblacklisting devices

Assisting customers when Porting

Performing international roaming for customers

Company RCS

Position Call Center Agent

Period 04 August 2017- 01 November 2017

Reason for Leaving It was a contract

Duties: Opening loans for customer's

Company Achievements Awards Group

Position Call Center Agent

Period 01 November 2017- 27 June 2018

Reason for Leaving Resigned

Duties:

•Activating UCount Rewards Cards For Standard Bank.

•Responding to emails.

•Doing outbound Calls.

•Doing Card Pin Reset.

•Transferring Points into Avios.

•Converting Points into Cash.

•Answering Customer's queries.

•Purchasing Airtime vouchers.

•Purchasing store gift vouchers.

•Assisting with UCount registrations.

Company Capfin

Position Call Center Consultant

Period 01 October 2018- 24 July 2020

Reason for Leaving Temporal Medical Condition

Duties:

*Opening loans for customer's

* Document Vetting i.e Payslips, Bank Statements, ID Company Youth@Work

Position Farm Assistant

Period 03 May 2021- 03 May 2022

Reason for Leaving Contract Ended

Duties:

* Harvesting

* Planting

* Watering Plants

* Cleaning Beds

Company Cell C

Position Service provider

Period 05 September 2022- 30 June 2023

Reason for Leaving Contract Ended

Duties:

Opening cellphone contracts

Doing simswaps for customers

Blacklisting and Unblacklisting devices

References

Name : Miss N Nkontso

Position : Supervisor (love life)

Tel no : 073-***-****

Name : Miss K Binder

Position : HR Administrator (Woolworths)

Tel no : 021-***-**** / 082-****-***

Name : Miss Lizel

Position : Team leader (DA call center)

Tel no : 021-***-**** / 084-***-****

Name : Mr Imthiaz Haroon

Position : Team Manager ( MTN)

Tel no : 031-***-**** / 073-***-****

Name : Miss Heather Jacobs

Position : Recruiter

Tel no : 087-***-**** / 060-***-****

Name : Mr Loyd Davids

Position : Team leader (Achievements Awards Group) Tel no : 021-***-**** / 076-***-****

Name : Miss Marly Peterson

Position : Team leader ( Capfin )

Tel no : 087-***-**** / 073-***-****

Name : Miss Ntombi Sixam

Position : Supervisor (Youth@Work)

Contact details : ***********@********-**********.*** Name : Mr Amos Motsai

Position : Manager (Cell C)

Contact details : 073-***-****

Contact this candidate