Service Advisor Experience

SUMIT SINGH

**************@*****.***

Contact No: +91-894******* .989-***-****

OBJECTIVE :

Seeking a position of service in an automobile dealership.

PROFESSIONAL SYNOPSIS :

Enriched with 21 years of After Sales Service experience in a fast-paced, result-driven vigorously competitive environment in Indian and Gulf markets. Skilled in customer retention and delights. Expertise in technical knowledge, estimation of the vehicle service and repair with accuracy.

CAREER SPAN :

Responsibilities Include

*- Accountable for the smooth function of daily operations that reflects understand clarity, accuracy, and courtesy.

*- Ensure correct Diagnosis of fault in the vehicle, proper allotment and equal distribution of received vehicles, delivery on committed time to the entire satisfaction of the customer.

*- Provide an unparalleled level of knowledge and technical expertise to help customers understand and approve their maintenance requirements, repair order, and cost estimates.

*- Ensure customer has a world-class service experience at every step along their journey, especially in the scheduling end estimating of vehicle service and repair.

*- Consistently ensure to grow the dealer by achieving monthly goals.

*- Regularly coordinate with the service Marketing team to allocate separate express service bays on priority to 'Category A' customers.

*- Consistently contribute to maintaining C S I score at the top to Uphold the brand equity through relationship management, quality of service and customer delight.

*- Consistently generate desired profits by suggesting accessories to customers i.e. paint protection, interior protection, etc.

COMMERCIAL MOTOR SALES PVT. LTD MORADABAD

Rendered as a Sr. Service Advisor in TOYOTA Division since April 2019 to September 2020.

And I am working as a service Manager in M G HECTOR motors Moradabad since December 2020.

SAUD BAHWAN AUTOMOTIVE CO. LLC

Rendered service as Sr. Service Consultant for TOYOTA division from February 2008-July 2013.

KAP AUTOMOBILES (P) LTD.-MARUTI SERVICE MASTERS

Rendered services as Service Advisor from December 2003 to January 2008.

BRITISH MOTOR CAR CO. (1934) LTD.

Rendered services as a Mechanic from October 2001 to November 2003.

PROFESSIONAL QUALIFICATION :

*- Diploma in Automobile Engineering from Vishweshraiya College of Engineering and Technology, New Delhi approved by AICTE in the year 2000.

*- Diploma in Aeronautical Engineering from Swami Vivekanand University, Madhya Pradesh in the year 2017.

ACADEMIC QUALIFICATION :

Arts Graduate from MMH College, Ghaziabad, CCS, Meerut in the year of 2004.

REFERENCES: Available on request.

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