Salesforce Admin Field Service

SambaSiva Reddy Gadi

Salesforce Admin

Email: *************@*****.*** LinkedIn: LinkedIn/In/SambaSiva Mobile: +1-936-***-**** Place: United States SUMMARY

Experienced Salesforce Admin with 5 years of expertise in managing, configuring, and automating Salesforce platforms to drive efficiency and improve business processes. Proficient at leveraging Salesforce tools like Change Sets, Data Loader, and Field Service Lightning to optimize workflows and enhance user adoption. Capable in creating custom reports, dashboards, and validation rules that streamline operations and support data-driven insights. Reduced deployment times by 25%.

TECHNICAL SKILLS

• Salesforce Deployment Tools: Change Sets, Sandbox Refreshments, Packages

• Salesforce Configuration: Reports, Dashboards, Validation Rules, Flows, Workflow Rules, Approval Process, Sharing Settings, Custom Apps, Custom Labels, Communication Templates

• Salesforce User Management: Users, Roles, Profiles, Portals (Customer and Partner)

• Data Management Tools: Data Loader, Import Wizard, SFDC Data Export, Mass Delete, Workbench PROFESSIONAL EXPERIENCE

BirlaSoft Client: Leica Biosystems

Salesforce Admin May 2022 – September 2022

• Automated approval workflows using Approval Processes, reducing manual intervention and accelerating approval times.

• Designed and implemented custom Reports, Dashboards, and List Views, improving data-driven decision- making for users.

• Tailored Dashboards, Reports, and Report Folders to different user profiles, boosting user satisfaction and system adoption by 25%.

• Employed Data Loader to streamline the loading of Product data, enhancing data import efficiency.

• Operated User Roles, Role Hierarchies, Profiles, and Sharing Settings to ensure seamless access control and compliance with security protocols.

• Leveraged Salesforce CPQ to optimize the quote-to-cash process, improving sales cycle efficiency by 20%. Wilco Source Client: Trojan

Salesforce Admin June 2021 – February 2022

• Deployed Field Service Lightning (FSL) managed package and mobile app, enhancing service delivery efficiency.

• Customized FSL data models (Work Type, Work Orders, Service Appointments, Service Resources, Territories) to align with client-specific operational requirements.

• Calculated mobile flows for the Field Service mobile app, improving user adoption by 40% through optimized workflows.

• Created and tailored page layouts, record types, and list views, boosting user engagement and reducing time spent on data entry.

• Developed Gantt chart color-coding for dispatchers, improving appointment scheduling accuracy by 30%.

• Generated dashboards, reports, and folders tailored to user profiles, facilitating data-driven decision-making across the organization.

ADP Client: ADP

Salesforce Admin September 2019 – February 2021

• Managed the creation and configuration of complex data validation, workflow rules, and approval processes, improving system automation.

• Developed and maintained custom dashboards and reports for users, enhancing data visibility and decision- making processes.

• Administered user roles, profiles, and sharing settings, ensuring secure data access for users across multiple departments.

• Implemented custom objects, tabs, and page layouts, optimizing user interface and experience for a seamless workflow.

• Mastered sandbox creation and component deployments, reducing deployment time by 25% and improving environment consistency.

• Programmed case assignment, escalation, and response rules, increasing case resolution efficiency. Aparna Constructions and Estates Pvt. Ltd. Client: Aparna Constructions and Estates Pvt. Ltd. Salesforce Admin December 2015 – November 2017

• Controlled user accounts, profiles, roles, and permissions to enhance access control, impacting users across the organization.

• Constructed Sales Cloud features (Leads, Opportunities, Accounts, Contacts) to streamline sales workflows and improved lead conversion by 25%.

• Computerized key processes through workflows, Process Builder, and rules, reducing manual intervention.

• Maintained custom page layouts, record types, and fields, optimizing user experience for sales representatives.

• Enhanced data quality by implementing validation rules and conducting audits, improving data accuracy.

• Created reports and dashboards to track sales performance, resulting in a 20% increase in sales team efficiency.

EDUCATION

Master of Science in Information Technology

St Fransis College August 2023 –December 2024

CERTIFICATIONS & TRAININGS

• Achieved Salesforce Certified Administrator (ADM 201).

• Earned Salesforce Certified Service Cloud Consultant.

• Attained Salesforce Certified Sales Cloud Consultant.

• Obtained Salesforce Certified Associate.

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