Customer Service High School
Resume:
BRANDI
DAVIS
*********@*****.***
Mc Kees Rocks, PA 15136
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
PROFESSIONAL SUMMARY
SKILLS
• Follow-up skills
Verbal and written
communication
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• New employee enrollment
Written and oral
communication
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• Problem-solving abilities
• Multitasking
• Reliability
• Critical Thinking
• Professionalism
• Adaptability
• Communication Skills
Moon Area High School
Moon Township, PA
High School Diploma
Virginia College
Birmingham, AL • 12/2012
Associate of Applied Science:
Paralegal Studies
EDUCATION
SSI Employment Agency - Benefit Verification Specialist Robinson, PA • 10/2024 - Current
Shiftsmart - Independent Contractor
Pittsburgh, PA • 10/2016 - 05/2024
Ashton Carter - Leasing Agent
Pittsburgh,PA • 11/2023 - 01/2024
WORK HISTORY
Provided exceptional customer service by addressing patient concerns regarding coverage and out-of-pocket expenses.
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Managed high-volume caseloads while maintaining strict deadlines for completing benefit verifications and authorizations.
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Ensured compliance with HIPAA regulations during all aspects of the benefit verification process, protecting patient privacy.
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Improved patient satisfaction by accurately verifying benefits and providing timely responses to inquiries.
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Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
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Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
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Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
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Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
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Adapted quickly to changing demands or unforeseen
challenges within a project''s scope without compromising results.
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Performed background, reference and credit checks as part of screening process of prospective tenants.
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Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting
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Giant Eagle - Team Member
McKees Rocks, PA • 06/2023 - 11/2023
Capital Management Services - Customer Service
Representative
Pittsburgh, PA • 01/2023 - 04/2023
A-Line Staffing - Customer Service Representative
Pittsburgh, PA • 07/2022 - 11/2022
Trillium Staffing - Brand Ambassador
Pittsburgh, PA • 01/2022 - 04/2022
background checks.
Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
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Toured property with prospective tenants and provided wealth of information in regards to its key features.
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Kept work areas clean, organized, and safe to promote efficiency and team safety.
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• Learned all required tasks quickly to maximize performance. Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
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Contributed to team success by completing jobs quickly and accurately.
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Operated register to process payments and collect cash payment for order totals.
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Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
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Responded to customer requests for products, services, and company information.
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Worked through staffing agency with a mortgage company to assist customer's with there mortgage payment's.
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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
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Fully remote position through a temporary agency to assist past and present employees to receive there pension benefit's through Wells Fargo.
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Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
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Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional
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materials and presentations.
Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
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Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
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