Customer Service Community Manager
Resume:
**** ***** *** ** #*** Blaine, MN 55434 US • 612-***-**** • ****.******@*****.***
PROFESSIONAL SUMMARY
Community Manager with a passion for achieving property management objectives. I have a high level of integrity and a strong work ethic, and I am looking to use my management skills to help a company grow in the long run.
Professional with 14 years Experience
Detail-oriented
Expert at increasing occupancy and securing long-term leases.
High-performing
Dedicated
Organized
Multi-Tasker
Team Player
Customer service is a priority
Self-directed
Energetic
Proactive
Problem Solver
SKILLS
Expertise in Microsoft, Word, Excel, PowerPoint, Outlook, Windows 10 Pro, Quick Books, Word Processing Spreadsheets, Database Management, Web EX, Rent Manager, One-Site, Real Page, Paylocity, YardiOne Voyager, Rent Café, Check Scanner, ADP & KPay Payroll, Onsite Camera Systems, Fob/Card Systems and Residential Call Box Systems
Property Management
Leasing and Sales
Lease Ups
Property Tours
Daily Operations Oversight
Event Planning
Staff Management
Issue Resolution
Administrative Abilities
Customer Service
Property Inspections
Vendor Management
Section 42, Section 8 and TIF
LIHTC Certificate
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EDUCATION
Hospital Secretary - 1977 North Hennepin Community College - Brooklyn Park, MN
High School - 1976 Columbia Heights High School - Columbia Heights, MN
WORK HISTORY
Property Manager – September, 2023 to January, 2024
Roers Companies-Plymouth, MN (St. Louis Park location)
Community Manager - July, 2019 to August, 2023
INH Properties - Waite Park, MN (East Bethel location)
I am able to quickly resolve tenant issues and increase tenant retention by 98%
Effectively managed a 3-person team that includes Assistant Manager, maintenance, and caretaker Collect rent and other payments from residents, including those who are late.
Plan and implement promotional activities in order to increase community engagement and occupancy rates.
Keep track of leases and renewals
Regularly inspect buildings, vacant units, and common areas to identify repairs that need to be made right away.
Inspect units before and after tenant moves to ensure that effective leases were written and that new tenants are ready to move in.
Increase tenant satisfaction by accurately managing phone inquiries, setting appointments, showing and renting units, processing move-ins, initiating leases, executing renewals, and handling move-outs.
I am in charge of the community while adhering to budgetary constraints.
Increased NOI by increasing rent and managing expenses.
Increased tenant retention by resolving issues in a timely manner.
Keep track of lease and renewal rental rates and made recommendations to the leadership for change implementation.
I am in charge of customer service and customer relationship management.
Contact the appropriate individuals to perform repairs and maintenance to obtain immediate resolutions.
Improve office organization by creating filing systems and carefully managing confidential information.
Update resident accounts to include the most up-to-date personal information.
I am able to effectively communicate with my regional, owners, residents, and on-site employees.
Keep rental income coming in by quickly filling vacancies.
Work closely and cooperatively with property ownership to improve new construction property and resolve punch list items n a timely manner
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Property Manager - July, 2018 to July, 2019
Summit Management - Stillwater, MN (Forest Lake locations)
In charge of the management office's leases and renewals.
Finished final move-out walk-through with tenants to identify any repairs that were needed.
Carefully screened tenancy applicants.
Increased occupancy 100% by leveraging market knowledge and successful promotional strategies. Responded to all requests for Common Area Maintenance (CAM).
Scheduled outside contractors for major maintenance issues.
Gave prospective tenants tours of the property.
Was able to effectively communicate with owners, residents, and on-site employees.
Kept rental income coming in by quickly filling vacancies.
Halverson & Blaiser Group-Minnesota
Property Manager, 2017-2018
Real Estate Equities-Minnesota
Property Manager, 2015-2017
Gaughan Companies-Minnesota
Site Manager, 2014-2015
Sherman Associates-Minnesota
Property Manager, 2012-2014
Gittleman Management Company-Minnesota
Resident Manager, 2010-2012
References available upon request
Contact this candidate