Customer Service Administrative Support

Taylor A. DuBose

708-***-**** ***************@*****.**

m

Hazel Crest, IL

Objective

I will leverage my diverse experience in administrative support, childcare, fitness environments, restaurant service, and cashier roles to contribute effectively to a dynamic team. I am seeking a role where I can utilize my strong organizational, communication, and customer service skills to support the growth and success of the organization. With a proven record of accomplishment of delivering exceptional customer service and handling transactions efficiently, I am dedicated to creating positive experiences for clients and residents by anticipating their needs and resolving issues promptly.

Pink panini – Hazel crest, IL 60429

• Maintained a clean, organized inventory and curated displays of rotating seasonal offers and food

• Provided positive first impressions to welcome existing, new, and potential customers

• Anticipated customer needs, providing them with excellent customer service while upholding brand standards

• Guided customers through the process of finding their ideal sizes

• Operated POS system transactions including credit, cash, exchanges, returns, and refunds

• Supported the opening and closing of each shift demonstrating leadership

• Stayed informed about the store's latest sales offerings and signed customers up for loyalty programs.

• Developed promotional strategies to increase sales volume.

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Anytime Fitness – Hazel Crest, IL 60429

• Warmly welcomed customers into the store, offered advice on items

• Provided exceptional customer service

• Ensured shelves and displays were organized and stocked

• Handled transactions including POS, credit, cash, exchange/returns

• Interacted with customers, managed product transactions, resolved customer conflicts, and answered questions

• Promoted the benefits of the loyalty/rewards program. Summer youth program (Village of Hazel Crest) - Hazel Crest IL 60429

- Clerical work

- Village Office Assistant

- Administrative Support: Comprehensive administrative support to various departments, including scheduling, filing, and managing correspondence.

- Customer Service: Assisted residents with inquiries and services, ensuring a prominent level of customer satisfaction.

- Data Management: Maintained and updated records, databases, and official documents accurately.

- - **Community Engagement: Coordinated community events and meetings, fostering positive relationships between the village office and residents.

- - **Problem Solving: Addressed and resolved issues efficiently, demonstrating strong problem-solving skills.

Kiddie Land Daycare – Hazel Crest, IL 60429

(Daycare Assistant)

- Childcare: Provided attentive and nurturing care to children aged 6 months to 5 years, ensuring their safety and well-being.

- Activity Planning: Developed and implemented educational and recreational activities to promote cognitive and social development.

- Communication: Maintained open communication with parents regarding their children's progress, daily activities, and any concerns.

- Team Collaboration: Worked collaboratively with other staff members to create a positive and supportive environment.

- Behavior Management: Managed and guided children's behavior using positive reinforcement techniques.

Education

Marian Catholic Highschool – Chicago Heights 2021-2023 Completion 2023

Saint Xavier University – Mt Greenwood, IL 2023-

Major Biology Pre-Med Minor in Chemistry

Expected completion fall 2026

CPR Certification

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