Customer Service Lead Teacher
Resume:
Jennifer Litchfield
Very positive, customer service caring, can-do person
Summerville, SC 29483
*****************@*****.***
Professional Summary
• I have a very can-do attitude. Love being part of the team. Hard working, multitasking, very well put together. Quick learner. I enjoy being a helping hand and great attention to detail. I have excellent customer service, communication skills. As well as organizing and computer skills. I always strive to complete my work on time.
• Proficient in phone etiquette, typing, organizational skills, education skills, customer service skills. Authorized to work in the US for any employer
Work Experience
Lead Teacher
St. Luke's Children's Center-Summerville, SC
November 2023 to Present
As the lead teacher, I supervise, care for and educate children that are older 2 yr olds. Safety is always number one. Keeping the classroom safe and clean. I create lesson plans for the month, surrounding the theme of the week. In communication with parents and staff always. Very detailed and organized. Greet parents at arrival and departure. I set rules for the classroom. I do pull up changes and potty training. Keeping up with assessments on development,
Caregiver
Home Instead Senior Care-Charleston, SC
June 2020 to November 2023
Home visits to assist patients/clients with ADL’s. Very organized, can-do attitude. Able to handle multitasking. Assist with making appointments and accompanying clients/patients to their appointments. Communicate with families. Very detailed in my daily notes. Making meals, assist with feeding if needed and or fill/refill medication and med reminders. Experience with respite, and hospice care, which includes, taking blood pressures, heart rates, and OT sats.
Assistant Lead Teacher
Kindercare Learning Centers-Goose Creek, SC
October 2019 to September 2020
I helped the lead teacher create lesson plans. I assisted taking care of the 4-5 year old group of children. I assisted with lunches, naps and outside play. I helped take over as lead teacher. I then became the after school lead teacher. Some dispatching involved. Fitness Instructor
Big Vanilla Athletic Club-Pasadena, MD
May 2010 to June 2012
I taught Zumba for about 4years. Choreographed my own dances as well as incorporate a percentage of Zumba routines in the dances. I taught both adults and children how to enjoy and follow along with these dances.
Assistant Teacher
A childs garden preschool-Severna Park, MD
October 2007 to April 2009
I assisted the lead teacher with a wide age range of children. I helped create lesson plans. Was involved in activities and events for the school. I assisted with lunches, naps, and outside play. I was the lead teacher for the afternoons. I also was in charge of locking up the school each evening. Customer Service Representative
ASI for pediatricians office-Crofton, MD
May 2005 to October 2007
Answering phone calls from recent patients that have questions for the doctor or nurse. Faxing over patients questions to doctors and nurses. Following up with recently seen patients about their visit. Document paper work. Organize paper work.
Education
Esthetician license in Skincare
School of Esthetics - Glen Burnie, MD
January 2015 to May 2015
Certification of completion
Severna Park High School
August 1996 to June 2000
Licensed Esthetician and makeup artist
Chesapeak school of Esthetics and makeup artistry
Skills
• Quick on my feet. Quick learner. Organized. Good with paperwork. Good with computers. Friendly personality and voice. Always willing to help others. (2 years)
• CPR
• Child care
• Teaching
• Filing
• Microsoft Office
• Microsoft Excel
• Organizational Skills
• Customer Service
• Pet Sitting
• Body Waxing
• Medical Office Experience
• Nannying
• Animal Care
• Body Waxing
• Front Desk
• Pet Sitting
• Toddler Care
• Upselling
• Dermabrasion
• Makeup Application
• Early Childhood Education
• Babysitting
• Communication Skills
• Pet sitting, pet medicine administering, pet pick up drop off, over night pet sitting (10+ years)
• Meal Preparation
• Caregiving
• Clerical Experience
• Sales
• Childcare
• Microsoft Office
• Supervising experience
• Phone etiquette
• Customer service
• Early childhood education
• Clerical experience
• Typing
• Teaching
• Hospitality
• Vital signs
• Hospice care
• Senior care
• Communication skills
• Patient monitoring
• Memory care
• Medication administration
• Dementia Care
• Home Care
• Classroom Management
• Computer Skills
• Patient Care
Certifications and Licenses
Esthetician, makeup artist licensed
October 2014 to October 2017
Call Center experience
December 2005 to October 2007
Call recent patients to check on there visit experience. To check on their health status. If they have any questions for the nurse/doctor. Relying any questions or their status about visit, through faxing. CPR Certification
First Aid Certification
Driver's License
Assessments
Customer service — Completed
September 2020
Identifying and resolving common customer issues
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
CPR/first aid certified, Graduated High School
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