Customer Service Sacramento Ca
Resume:
SHELLEYE MCGUIRE
Sacramento CA 95821
*************@*****.***
My goal is to obtain a position that will enable me to use my strong Management, project coordination, customer service, problem-solving, and recovery services. I aim to contribute to building a cohesive and high-performing team within the department, fostering a collaborative environment to achieve organizational goals, Customer service and Skip Investigative skills. I have over 10 years working in the Repossession business as a Skip Tracer. In that time I provided customer service, collections, and location services for Clients.
Collateral Solutions
Februay 2024 - Current
Skip Tracing and Investigations: Locate and secure property for Financial Institutions, Research several programs to find and locate account holders, contact account holders and resolve accounts, Contact clients and provide updates. Problem solve and handle Impounds. Provide updates regarding account status and service levels: recommend changes if needed. Obtain new leads on customers and collateral locations. Obtain any necessary documentation or guidance to pursue the collateral and/or customers. Provide frequent updates to summarize progress made through the lifecycle of orders until concluded. Monitor the recovery industry for competitive changes and new products that will assist collateral recovery. Determine if the client’s customer has filed Bankruptcy, Active duty Military, and current owner/registrant of the vehicle.
SKILLS
RDN, Melissa Data, Clear, TLO, IDI Core, Microsoft office, Outlook, phone, executive administration support, database & records management,
●Use all internet databases and phone tools in order to locate customers/collateral.
●Build successful relationships with contractors and clients in order to service accounts.
●Communicate verbally or systematically with clients and/or contractors
●Provide updates regarding account status and service levels; recommend changes if needed.
●Obtain new leads on customers / collateral locations.
●Obtain any necessary documentation or guidance to pursue the collateral/customers (i.e. Credit Applications/Reference sheets and prior communication with their customer).
●Provide frequent updates to summarize progress made throughout the lifecycle of orders until concluded.
●Monitor the recovery industry for competitive changes and new products that will assist collateral recovery.
●Conduct initial review of information provided by clients to ensure accuracy.
●Skip Tracing of customers and/or other parties to: Identify the best-known address to locate the client’s collateral or customer.
●Determine if the client’s customer has filed Bankruptcy, Active-Duty Military, and current owner/registrant of the vehicle.
●Confirm the current Lien holder (if any) of the collateral being pursued.
●Initiate contact with client’s customers, references, relatives and associates.
●Schedule and assign orders to appropriate contractors to ensure expectations are met and information provided is understood.
●Use independent judgment and discretion to ensure compliance with all state and federal codes, regulations, and laws that pertain to the position.
Oracle Construction and Mitigation
November 2022 – February 2024
As a Project Coordinator, I schedule crew on all jobs in production to include coordinating and calling customers for scheduling. Update 3rd party programs weekly with job notes, scheduling, and upload photos of all jobs. Review timecards for processing payroll to include sending to staffing agencies. General assistance to the reconstruction department to include but not limited to ordering job materials, inventory of equipment, communication between crew and Project managers/Estimators.
●HIC signed.
●Save HIC, update billing and job snapshot., update budget.
●Create a live budget.
●Obtain signed change orders.
●Scheduling work orders from project managers.
●Coordinate between subs and homeowners job arrivals with the sub crew for arrival at customer homes.
●Review Timecards, ensure crew clocks into correct jobs, verify photos were taken and uploaded.
●Correspond with Staffing Agency
●Update dates and notes in CRM *Job Snapshot*
●Communicate with homeowners from the start of a job to the end of the job.
●Send COS if not signed in person by Project Manager
●GPS Audit
Audit division GPS weekly sending reports to Office manager for review.
Vehicle Inspections
Log and scan inspections, process and schedule all repairs needed.
●Materials and inventory
Inventory and keep track of all equipment for all jobs.
●Review and update programs
●Update Reconstruction and/or Mitigation jobs twice a week, to include Trader summary, Job Progress, General notes, photos, and documentation.
Respond to all RR comments and ensure respective items are handled (Estimate rejections, General questions, etc.)
Responsible for all Program SLA’s (Service Level Agreements: program scoring)
●Materials and inventory
Inventory and keep track of all equipment for all jobs.
●Assist Mitigation and coordinate with techs and schedule.
Rose Remodeling, Elk Grove CA
December 2021 – November 2022
Head of Call Center/Marketing Coordinator/ Project Coordinator
Head of Call Center
●Support work associates in the position of reaching out to potential customers.
●Answer telephone calls from potential customers who have been solicited through advertisements for the purpose of scheduling appointments for sales presentations.
●Scheduled appointments for potential customers Provided thorough solutions to ensure quality of service
Marketing Coordinator:
●Create and implement marketing campaigns and strategies.
●Manage monthly campaign budget
●Conduct surveys on customer response and behavior to improve strategies further.
●Identify and study competitors and their performance in the market.
●Collaborate with the marketing team and executives to implement strategies and track the progress of campaigns.
●Create reports on product performance and sales in the market.
●Prepare reports of weekly, monthly and annual forecasts.
Project Coordinator
●Developing in-depth understanding of project timeframes, financials, outcomes
●Providing support to project managers and business leaders when requested
●Marketing and Business or Business Administration
Primeritus Financial Service, El dorado hills CA
January 2014 – November 2021
Skip Investigator/ Skip Tracer
Skip Tracing and Investigations: Locate and secure property for Financial Institutions, Research several programs to find and locate account holders, contact account holders and resolve accounts, Contact clients regarding all accounts. Problem solves and handles Impounds, provide updates regarding account status and service levels; recommend changes if needed. Obtain new leads on customers / collateral locations. Obtain any necessary documentation or guidance to pursue the collateral/customers. Provide frequent updates to summarize progress made throughout the lifecycle of orders until concluded. Monitor the recovery industry for competitive changes and new products that will assist collateral recovery. Determine if the client’s customer has filed Bankruptcy, Active-Duty Military, and current owner/registrant of the vehicle.
SKILLS
RDN, Melissa Data, Clear, TLO, Microsoft office, outlook, phone, executive administration support, filing, Ibeam/ Cars, database & records management,
●Use all internet databases and phone tools in order to locate customers/collateral.
●Build successful relationships with contractors and clients in order to service accounts.
●Communicate verbally or systematically with clients and/or contractors
●Provide updates regarding account status and service levels; recommend changes if needed.
●Obtain new leads on customers / collateral locations.
●Obtain any necessary documentation or guidance to pursue the collateral/customers (i.e. Credit Applications/Reference sheets and prior communication with their customer).
●Provide frequent updates to summarize progress made throughout the lifecycle of orders until concluded.
●Monitor the recovery industry for competitive changes and new products that will assist collateral recovery.
●Determine if the client’s customer has filed Bankruptcy, Active-Duty Military, and current owner/registrant of the vehicle.
●Confirm the current Lien holder of the collateral being pursued.
●Initiate contact with client’s customers, references, relatives and associates.
●Schedule and assign orders to appropriate contractors
●Use independent judgment and discretion to ensure compliance with all state and federal codes, regulations, and laws.
Contact this candidate