Business Analyst Senior

RAPHAEL CHIKEZIE Tel: 571-***-**** Email: **********@*****.***

Ashburn, VA

PROFILE SUMMARY

Versatile and solution-driven Senior Business Analyst with in-depth experience managing large-scale traditional Waterfall and AGILE Scrum projects. Well-versed in leveraging cross-functional IT teams to complete project deliverables on time and within budget. Meticulous and disciplined, with a gift for analyzing business processes and developing useful metrics and benchmarks for tracking. Outstanding listening skills and the ability to communicate with both technical and non-technical resources. Proven time management and prioritization skills to make efficient, logical decisions in a rapidly-changing environment. Flexible and quick to learn.

SKILLS

Requirements Elicitation, Agile Scrum Methodology, Waterfall Methodology, Software Development Lifecycle (SDLC), Joint Application Development (JAD) Sessions, Quality Assurance & User Acceptance Testing (UAT).

SOFTWARE

Jira, Confluence, Lucid Chart, Miro, CRM, Zephyr, HP Application Lifecycle Management (ALM), Quality Center (QC), ServiceNow Service Management, MS Office (SharePoint, Excel, Visio, Word, PowerPoint, Outlook).

DOCUMENTS

Business Requirement Documents (BRD), Functional Requirement Documents (FRD), Functional Specification Documents (FSD), User Stories, Acceptance Criteria, Process Flow Diagrams, System Test Plan, Test Cases, User Guides/ Manuals, Use Cases.

CERTIFICATION

Professional Scrum Master (PSM)

PROFESSIONAL EXPERIENCE

SENIOR BUSINESS ANALYST September 2020 – Present

Ayalex Group.

Lead the requirements gathering process with business representatives using various techniques and document the stakeholder expectations.

Interpret business needs and issues by eliciting, analyzing, documenting and validating the business, functional and non-functional requirements.

Work cross functionally with other teams to analyze business needs and translate them into software specifications.

Responsible for setting up Joint Application Sessions (JAD), meetings, and interviews with the Subject Matter Experts (SMEs), stakeholders, and business owners.

Gather and drive stakeholder requirements and product vision through various stages of the software development lifecycle (SDLC).

Responsible for creating business requirements document (BRD), software requirements specification (SRS), functional requirements document (FRD) and nonfunctional requirements (NFR) in accordance with established standards.

Support AGILE Scrum development processes including Backlog Grooming/Refinement, Daily Scrum, Sprint Planning, Sprint Review and Sprint Retrospective.

Work with the product owner and development team to ensure that the product backlog is well-groomed and contains user stories and acceptance criteria ready for future Sprints.

Increase business value by collaborating with the product owner to create the road map and backlog by using AGILE Scrum practices.

Use JIRA to create a structured backlog with over 1000 user stories and tasks and ensure they are prioritized for efficient development.

Utilized Confluence to document requirements and other project related activities.

Identify and documents GAPS in requirement adherence and system deficiencies/defects and coordinate appropriate action through issue resolution.

Develop use cases, wire frames and process maps using tools such as Lucid Chart, Miro and Figma.

Develop Requirement Traceability Matrix (RTM) to ensure that requirements are completely implemented by the developers.

Create test cases and perform system testing to ensure the system meets the established acceptance criteria in the requirements.

Perform user acceptance (UAT) to ensure proper operation of application without bugs/defects.

Provides senior management evaluations and recommendations on considered solutions.

Collaborate with developers and subject matter experts to analyze tradeoffs between usability and performance needs.

BUSINESS ANALYST

Swissport International July 2017 – September 2020

Acted as bridge between clients, project managers and technical personnel to define, communicate and track business requirements and their expected impact.

Translated stakeholder requirements into various documentation deliverables such as functional specifications, use cases, workflow/process diagrams and data flow/data model diagrams.

Worked with onsite and offshore teams during development to provide guidance and ensure business requirements and functional specifications are followed.

Cooperated with IT departments and key stakeholders to define objectives, develop use cases and accurately document business regulations.

Collaborated with the development team to document all the processes involved in the software development lifecycle (SDLC).

Facilitated various AGILE Scrum processes such as Release Planning, Backlog Refinement/Grooming, Retrospective, Sprint Review, Daily Stand-up.

Built epics, user stories, acceptance criteria, tasks and maintained backlog priorities using JIRA.

Negotiated with product owners and development team on delivery of features and target release timeframes.

Work with UI/UX team to translate wireframes and other artifacts into requirement and user stories.

Recorded and maintained requirements and traceability from initial requirements development through the completion of testing.

Developed and evaluated procedures, controls, user requirements and functional specifications to identify gaps between the current state and future state.

Contributed to the creation of project documentation, including business cases, current state assessments and functional specifications.

Met with project teams regularly to manage stakeholders’ expectations, track development and ensure delivery of products within timeline.

Created and analyzed basic test scenarios to verify that client requirements are built into system design.

Assisted UAT teams by creating documents such as UAT guide, bug report template, and test case strategies.

Participated in user acceptance testing (UAT) and facilitated feedback gathering from business users, ensuring the solution meets their needs and expectations.

Assisted Project Managers in project scope definition and other project documents creation.

EDUCATION

Strayer University - Master of Business Administration (MBA) Operations Management.

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