General Manager District
Resume:
CAROL A HULETT
Baltimore, MD 21206
OBJECTIVE
To obtain a career enhancing position with a progressive company in which education and extensive practical business experience will make a valuable contribution.
EXPERIENCE
Jackmont Hospitality, April 2019- Present
HR Recruiter and Generalist
District Manager
-Coach Manager on proper policies and procedures.
-Track business planning for each quarter and year to date to meet budget expectations
- Schedule and conduct training and meetings for all levels of management
-Meet budget on labor, sales, and Pace.
-Report to upper management through presentation of reports, charts, and facts.
-Onboard new management hires.
-create forms to do analysis of financial documents.
- Maintain records of time, expenses, and matrix of hiring and training.
- Create training documents of information for education of staff.
- Ensure Payroll information was correct to reduce errors in payroll.
- Worked 40 hours a week salary.
Bob Evans Farms, September 2015- April 2019
General Manager
- Coach team about excellent guest service
- Train and supervises new hires
- Establish a schedule that maximizes labor efficiency.
- Coaching and training new managers.
- Meet budget on labor, sales, and cost centers.
- Enhance the brand and be a brand ambassador.
TGI Fridays, July 2013 – September 2015
Assistant General Manager
Establish pars for effective inventory management.
Control the financial numbers to ensure profitability.
Setting up and uphold the standards of cleanliness, food safety, and recipe adherence.
Assist General Manager with coaching and developing other managers.
Oversee the new store opening and development of systems.
Ensure guest satisfaction as well as team member retention.
Buffalo Wild Wings, March 2008-July 2013
Assistant General Manager
Provides customer service on multiple shifts.
Trains and supervise new hires.
Assisted with the development of the training manual for the local franchise.
Run shifts that ensure guest satisfaction and create a positive work environment.
Panera Bread, Jan 2005 - Mar 2006, Oct 2007- May 2008
Assistant Manager
Designated as the Training Specialist of the Certified Baking Café in Catonsville, MD
Managed 50 associates
Attended company sponsored training to increase profitability and employee retention.
Earned multiple performance awards for customer satisfaction.
Starbucks Coffee Company, March 2006- October 2007
Store Manager
Opened and operated new corporate locations with earnings of half a million dollars in annual sales
Worked in partnership with Turnaround Foundation
Managed and trained for stores with as many as 20 partners
New Towne Diner, July 1997-January 2005
Assistant Manager
Supervised a privately owned restaurant with $3 million in annual sales
Responsible for scheduling and training of diner staff.
Instrumental earning Baltimore area awards for best food, service, and variety including several Zagat recognitions.
EDUCATION
Community College of Baltimore County 1991-2001
Accounting and Business
REFERENCES
Monique Ray,443-***-****, Manna Cakes
Courtland Kimble, 443-***-****, Pay Pal
Alexander McCoy, 443-***-****, Fresh Foods
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