Office Manager Administrative Assistant
Resume:
PROFESSIONAL SUMMARY
Diligent Healthcare Professional
Experienced with handling patient inquiries and providing support in healthcare setting. Utilizes strong communication skills and empathy to resolve issues and ensure patient satisfaction. Knowledge of healthcare protocols and procedures, contributing to efficient and effective service delivery.
With proven track record in delivering exceptional customer service in healthcare industry. Demonstrated ability to effectively manage patient inquiries and resolve issues promptly, contributing to high patient satisfaction. Displayed strong communication and problem-solving skills, ensuring seamless patient experiences and operational efficiency. Organized Patient Service Representative with 22 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
WORK HISTORY
Front Office Manager Customer Service, 09/2005 - Current DaVita Medical Group, Houston, TX
Houston, TX 77086
**********@*****.***
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SKILLS
DEBORAH
BARRINGTON
TURNER
Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
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Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
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Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
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Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
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Assisted in training new front office staff members, ensuring consistent quality of service delivery across the team.
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Provided accurate documentation of patient interactions in electronic health record system.
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Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
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Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
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Protected patients' rights by maintaining confidentiality of medical, personal, and financial information.
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• Office manager experience
• Medical Scheduling
• Transcription
• Computer Skills
• Insurance Verification
• CPT Coding
• Microsoft Excel
• Microsoft Word
Ccht, administrative assistant (10+
years)
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Nursing assistants, dialysis technician,
administrative assistant phlebotomist
technician
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• Vital Signs
• Aseptic technique
• Patient monitoring
• Patient observation
• Acute care
• Triage
• Medical Billing
• Workflow optimization
• Customer service
• Customer relations
• Effective multitasking
Administrative Assistant/ Ccht Technician, 02/2008 - 05/2023 Fresenius Medical Care, Houston, TX
• Assisted with medical coding and billing tasks.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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Responded to customer requests for products, services, and company information.
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Worked with Fresenius 2008H and Baxter Cobe dialysis machines Fresenius 2008H and Baxter Cobe dialysis machines
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Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
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• Set-up equipment for dialysis and primed dialyzer in preparation for use. Recorded patient's pre-dialysis weight, vitals, and any new medical conditions.
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• Maintained accurate patient charts and medical records. Provided in-patient care for 12 dialysis patients simultaneously focusing on providing clean, safe, and comfortable treatment environment.
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Safely transported, transferred and positioned patients on chairs for treatment.
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• Instructed patients in at-home care and continued treatments.
• Assisted physicians in diagnosis and treatment of patients.
• Participated in hospital and clinic staff meetings to discuss patient care.
• Recorded client data on hemodialysis flow chart. Advised patients and families on health topics pertinent to care and treatment.
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• Cared for patients by providing personal assistance and ambulation. Experience also with water treatment systems and processing of reusable dialysis artificial kidneys as of the Renaturation processing system
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• Utilized medical software to document and track patient progress. Evaluated patient histories and medical records for accuracy and completeness.
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Inventoried, ordered and restocked equipment and supplies needed for hemodialysis treatment.
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Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
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Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
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Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
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Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
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Managed department budgets and generated financial reports for management review.
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Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
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Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
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Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
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Travel Dialysis Technician, 03/2021 - 09/2021
Cell Staff Temp Agency, Huntsville, TX
Dialysis Technician, 06/1999 - 08/2007
Island Rehabilitation Services Inc, Bronx, NY
Nursing Technician/ Mental Ward, 04/1995 - 08/1999 Wake Medical Center, Raleigh, NC
To provide direct patient care in a dialysis setting and to support licensed staff in the delivery of patient care within UTMB Correctional Managed Care
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Assists in the medical evaluation of the patient pre-dialysis, including assisting with recording of patient's vital signs, weight, general condition and special problems
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• Correctly sets-up and operates dialysis equipment
• Reports equipment problems to the Unit Nurse
• Cleaned and connected fistulas, grafts and catheters to prevent infection. Called patients post-procedure to inquire about status, recovery and questions.
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• Maintained accurate patient charts and medical records.
• Performed routine quality control and safety checks on all equipment. Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
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Safely transported, transferred and positioned patients on chairs for treatment.
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Monitored patients during surgeries and identified specific response patterns.
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• Performed diagnostic tests and reported results to healthcare providers.
• Recorded client data on hemodialysis flow chart. Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
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Started and ended reverse osmosis water systems and completed water quality monitoring tests.
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• Cleaned and connected fistulas, grafts and catheters to prevent infection. Recorded patient's pre-dialysis weight, vitals, and any new medical conditions.
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Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
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• Worked on an isolation unit providing catheter care and treatments Performed preparation operative techniques and post-operative labs and blood work.
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Communicated with clients to assess mental health needs and develop individualized treatment plans.
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Performed scheduled patient safety checks and documented results to establish patients' well-being.
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Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
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• Provided therapeutic activities to assist with patient development.
• Maintained patient records, documenting changes in patient condition. Medical Technician, 03/1993 - 04/1998
Warmack Army Medical Center, Fort Bragg, NC
Customer Service Representative, 03/1990 - 10/1996 Budget Car Rental, White Plains, NY
EDUCATION
Some College (No Degree), Phlebotomist, 09/1998
Sandhills Community College - Pinehurst, NC
Delivered compassionate patient care, focusing on safety, comfort and emotional support.
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Provide quality medical treatment to enlisted Army personnel and their families in an after-hours clinic
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Perform all labs, blood work, initial client interviews, and schedule follow- ups, and perform all emergency lab collections and blood work.
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Consulted with outside professionals and specialists about tests and testing results.
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Maintained strict aseptic fields when collecting biological samples, minimizing staff, and patient infection risks.
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Used correct formulas and procedures to prepare solutions and reagents for testing needs.
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Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
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Implemented infection control practices in handling specimens and equipment to provide protection and comply with health and safety protocols.
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Documented and verified patient information using laboratory information system.
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Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
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Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
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Educated customers about billing, payment processing and support policies and procedures.
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• Responded proactively and positively to rapid change. Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
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• Cross-trained and backed up other customer service managers. Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
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Provided callers with product and customer service information to foster brand loyalty.
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Responded quickly to customer inquiries, answering questions and offering insight into products.
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Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
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• Worked flexible hours across night, weekend and holiday shifts.
• Gained extensive knowledge in data entry, analysis and reporting. Some College (No Degree), Medical Assistant, 09/1995 Fayetteville Technical Community College - Fayetteville, NC High School Diploma, 06/1986
Mount Vernon High School - Mount Vernon, NY
ACCOMPLISHMENTS
Cdl A&B TRuck and bus driver
CERTIFICATIONS
February 2004 to PresentphlobotomistMarch 1998 to Presenttrained in processing of labs, blood draws for patients, packing etc.BLS CertificationCPR CertificationClass A CDLPresentHazmat EndorsementAED Certification
• Air Brake Endorsement
• Assessments
• Receptionist — Completed
• February 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting
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• Full results: Completed
• Attention to detail — Completed
• February 2020
Identifying differences in materials, following instructions, and detecting details among .
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