Customer Service P E

Location:

Posted:

January 08, 2025

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P E D R A Z A La Palma, CA 90623

PROFESSIONAL SUMMARY

Hardworking VIP Bottle Server skilled at building immediate customer connections and

delivering exceptional service. Highly knowledgeable about menu items, current on safety

practices, and versed in health code requirements. Competent in POS systems operation and

payment processing.

WORK EXPERIENCE

VIP Bottle Server, Galaxy Night Club, Jan 2022 - Jan 2024, Florida City, FL

e Served meals and beverages to guests with prompt and courteous attention.

e Demonstrated excellent multitasking skills during peak hours to manage multiple tables

efficiently.

e Participated in team meetings to discuss performance goals, service improvements, and

promotions.

e Upheld strict confidentiality regarding guest information according to privacy policies.

¢ Monitored dining area to anticipate guest needs and provide proactive service.

e Handled cash and credit transactions accurately, providing change as needed.

* Coordinated with event planners for special occasions, ensuring specific requirements were

met.

e Maintained cleanliness and organization of dining areas to enhance guest experience.

e Utilized point-of-sale systems for order processing and sales tracking.

¢ Trained new staff on restaurant protocols, menu knowledge, and customer service

excellence.

* Collected customer orders, ran food and maintained bar presence to keep up with high

levels of service standards.

¢ Handled all customer payments through POS system, including accurately counting cash

and processing card transactions.

Greeted guests promptly and immediately established service-focused and upbeat tone for

interactions.

EDUCATION

Associate of Science, Register Nursing May 2028

Cerritos College - Norwalk, CA

SKILLS

e Table bussing e Ability to lift 30 pounds

e Order management Serving expertise

e Multitasking and prioritization e Detail-oriented

Reservations management